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by Mark Graban on December 16, 2013 · 0 comments
by Mark Graban on June 24, 2013 · 1 comment
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by Mark Graban on February 10, 2012 · 2 comments
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by Mark Graban on June 3, 2011 · 1 comment
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by Mark Graban on September 13, 2010 · 2 comments
by Mark Graban on May 19, 2010 · 1 comment
by Mark Graban on February 24, 2010 · 2 comments
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It's not good business to get mad at the customer who complains about your product or service. Thin skinned about a complaint? #FAIL
More wisdom from Dr. #Deming. Practicing #Kaizen can help make this happen. hckaizen.com pic.twitter.com/w3q2nsZWlo
The return of #Lean Captain Obvious... #ObviouslyLean pic.twitter.com/W9mhaEtfiq
Does anybody use the #JustCulture methodology in industries outside of #healthcare? It seems really applicable in manufacturing, etc.
Thanks for reposting, @THCBstaff! --> Things That Make Me Worry About My Colonoscopy thehealthcareblog.com/blog/20… #ptsafety
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