Tag: Deming

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

Thanks to this post by Bruce Hamilton (aka “Toast Guy” or “Old Lean Dude”), I was reminded of the old General Motors effort, spearheaded by then-CEO Roger Smith (of “Roger & Me” fame), to fully automate car factories. Their concept was the “lights-out factory” that could run without people (other than a security guard).

From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean

From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean

Some of you reading this might remember the Total Quality Management (TQM) movement of the late 1980s and 1990s. Many would look back and label it a “fad.” As I’ve said about Lean, it’s only a fad to those who are susceptible to fads. As I blogged about in 2006, management is often prone to...

What These Nurses Had to Say About “Lean Hospitals”; Free Gift with Pre-Order

What These Nurses Had to Say About “Lean Hospitals”; Free Gift with Pre-Order

I recently learned that a company called Anderson Continuing Education offers continuing education (CE) credits for nurses related to my book Lean HospitalsSee their page for my book.

I am still trying to learn more, but they will sell the book or, if you already own the book, you can just buy a quiz (that can be mailed to you or delivered online). One nurse I knew was excited because “21.5 contact hours for 30 bucks is a steal!”

Mr. Burns From the Simpsons is, No Surprise, a Safety Hypocrite

Mr. Burns From the Simpsons is, No Surprise, a Safety Hypocrite

We can probably all use a mid-week chuckle… I used to be a die hard fan of The Simpsons. I’ve drifted away from watching the show over time, but a friend recommended that I was the season finale.

#Lean Would Be a Solution for What These Nurses Complain About

#Lean Would Be a Solution for What These Nurses Complain About

In my time working with hospitals, I’ve always been very sympathetic to front-line nurses (and other staff). They are far too often overburdened and undersupported. Work is often more difficult than it needs to be — too much hassle and not enough time with patients. Nurses are forced to jump through hoops, fighting through bad systems, yet they too often get blamed when things go wrong.

By February 22, 2016 5 Comments Read More →
Ask This Question (Not This One) When Trying to Improve a Stable System

Ask This Question (Not This One) When Trying to Improve a Stable System

As I’ve done before (and written about), I’ll be facilitating the famed “Deming Red Bead Experiment” on Thursday at the Society for Health Systems annual conference. See this pages with notes and slides.

By February 16, 2016 3 Comments Read More →
“Practicing Lean” Excerpt – Lessons from Japan

“Practicing Lean” Excerpt – Lessons from Japan

I’ve recently updated the eBook Practicing Lean to include a new ninth chapter, submitted by Samuel Selay. Other new chapters are by David Haigh, from Canada, and Joe Swartz (my Healthcare Kaizen co-author) .

By February 12, 2016 1 Comments Read More →
It might be too late to get “Buy In” by the time you bemoan the lack of it

It might be too late to get “Buy In” by the time you bemoan the lack of it

Another question I get thrown at me very often is something along the lines of “How do we get more buy in for ______” with that space being filled with Lean, Kaizen, 5S, using the EMR system, improvement, or any number of terms. If you do a Google search for Lean “lack of buy in”...

By February 9, 2016 4 Comments Read More →
Throwback Thursday: Various Posts from February 4th, Across 11 Years

Throwback Thursday: Various Posts from February 4th, Across 11 Years

My blog turned 11 years old last month. Thanks to everyone for reading! I looked back, as a Throwback Thursday, and found a number of really good posts that were published on this date...

By February 4, 2016 0 Comments Read More →
The Shared Interests & Goals of Lean and the Patient Safety Movement

The Shared Interests & Goals of Lean and the Patient Safety Movement

Later today and tomorrow, I’ll be attending the annual World Patient Safety, Science & Technology Summit that’s produced by a non-profit called the Patient Safety Movement. If you’re also at the event, please say hi! Follow the event on the hashtag #0X2020.

By January 22, 2016 0 Comments Read More →
Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management

Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management

Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation about their work with Lean and continuous improvement. As we chatted, I mentioned that I’d be in Ohio in early December, as I was going to visit my grandfather who lives in northeastern Ohio (he’s almost 93!). Nate was kind enough to invite me to spend a day with him and two sites within Cleveland Clinic.

By January 19, 2016 9 Comments Read More →
Doctors Bash “Taylorism” and “Toyota Lean” in the New England Journal of Medicine

Doctors Bash “Taylorism” and “Toyota Lean” in the New England Journal of Medicine

In the article posted today, Pamela Hartzband, M.D., and Jerome Groopman, M.D. (the later the author of the popular book How Doctors Think), rant about all sorts of things… some of which have nothing to do with Lean...

By January 13, 2016 61 Comments Read More →
Wise Words from Mark Twain on Continuous Improvement and Perfection

Wise Words from Mark Twain on Continuous Improvement and Perfection

A hat tip goes to Brian Buck for sharing this quote via email recently. Samuel Clemens, aka Mark Twain, was a pithy and wise man. I didn't remember this quote, but it is attributed to him. It's very appropriate for the type of work we do...

By January 13, 2016 0 Comments Read More →
Podcast #238 – Kevin Cahill, on his Grandfather, W. Edwards Deming

Podcast #238 – Kevin Cahill, on his Grandfather, W. Edwards Deming

Episode #238 is a conversation with somebody I’ve wanted to talk with for a long time, Kevin Cahill. He is the executive director of the W. Edwards Deming Institute. He’s also a grandson of Dr. Deming! ...

By January 11, 2016 2 Comments Read More →
Dr. Don Berwick is “Stunned” By How Few Organizations Study Deming

Dr. Don Berwick is “Stunned” By How Few Organizations Study Deming

One of the first people in healthcare to be influenced by Deming’s work is Dr. Don Berwick, founder of the Institute for Healthcare Improvement (at right in that picture). Berwick wrote about Deming’s ideas back in...

More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

Hopefully you've already seen the famed 1980 NBC documentary "If Japan Can, Why Can't We?" that featured Dr. W. Edwards Deming. I posted a link to the video and some notes on Part 1 of the broadcast. Today, I'd like to blog about Part 3 of the program...

By January 6, 2016 3 Comments Read More →
Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them

Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them

When we see a simple error, even in something as silly as sports memorabilia, we would ask "why?" or "how?" instead of "who?" Blaming individuals doesn't help...

By January 4, 2016 4 Comments Read More →
It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”)

It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”)

Recently, I shared the famed 1980 NBC documentary, “If Japan Can, Why Can’t We?” that essentially introduced W. Edwards Deming to a mainstream Western business audience.

Today, I’m going to share some highlights and thoughts from Part 1 the program (which runs 76 minutes in its entirety).

By November 27, 2015 0 Comments Read More →