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Tag: Deming

The Truth About Data and PDSA/PDCA from a Toyota Publication

The Truth About Data and PDSA/PDCA from a Toyota Publication

Out there in the Lean and quality improvement communities, you sometimes hear some silly things. Sometimes, I want to attach the “Lean As Mistakenly Explained” (or L.A.M.E.) label to what’s said when it really seems off the mark from what Lean is really all about. Davis Balestracci, a columnist for Quality Digest, passed along something […]

By February 20, 2014 4 Comments Read More →
Parallels (and Differences) Between the Book “Traction” and Kaizen

Parallels (and Differences) Between the Book “Traction” and Kaizen

When I recently did a Healthcare Kaizen workshop near Detroit, I invited an old friend of mine to attend as a guest. Marisa Smith, an entrepreneur and business owner in Ann Arbor, saw the connections between my Kaizen work and a book that she uses within her company and with her clients: Traction: Get a Grip […]

By February 4, 2014 0 Comments Read More →
A Little Knowledge is a Dangerous Thing – 5S & #Lean

A Little Knowledge is a Dangerous Thing – 5S & #Lean

I read this valid complaint from somebody on a LinkedIn group…. it led to a “facepalm” that I managed to catch on camera: I interviewed with a medium sized company for a quality Manager position a while back. They were convinced that 5S is lean. They referred to 5S as the “five pillars” of lean. A […]

By January 17, 2014 22 Comments Read More →
Podcast Transcript – #117, Prof. Samuel Culbert on Getting Rid of Performance Reviews

Podcast Transcript – #117, Prof. Samuel Culbert on Getting Rid of Performance Reviews

Podcast Page (with Audio) One of my favorite podcasts was recorded back in 2011, with Sam Culbert of UCLA. He speaks insightfully on a topic that Dr. W. Edwards Deming championed – replacing the annual employee appraisal (or performance review) with a more ongoing leadership process… being less of a judge and more of a […]

By January 3, 2014 1 Comments Read More →
Videos Look Inside the Tesla (former NUMMI) Factory – Will They Be More like Toyota or GM?

Videos Look Inside the Tesla (former NUMMI) Factory – Will They Be More like Toyota or GM?

I was able to tour the NUMMI factory in 2005, which I really enjoyed (see my series of blog posts here). NUMMI was, of course, a joint venture between Toyota and GM (as John Shook talked about recently at the Lean Startup conference). NUMMI was shuttered a few years back when GM pulled out of […]

By December 31, 2013 4 Comments Read More →
10 (Actually, 20) of the Most Read LeanBlog.org Posts in 2013

10 (Actually, 20) of the Most Read LeanBlog.org Posts in 2013

Thanks everybody for reading my blog in 2013! I appreciate you taking time out of your busy day to read and participate in the discussion and I h0pe you’ll continue visiting the site in 2014… in what will be my 10th year of blogging (I started this site in 2005). Here are the ten most-read […]

By December 27, 2013 5 Comments Read More →
Learning Not to Blame: “Jerk Bartender”

Learning Not to Blame: “Jerk Bartender”

In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from “naming, blaming, and shaming.” Dr. John Toussaint is one of many who provide alternatives to the “blame and shame” approach that’s, sadly, so common in healthcare. When I teach about focusing more on fixing systems […]

By November 21, 2013 4 Comments Read More →
The Book that Changed Me: “Understanding Variation”

The Book that Changed Me: “Understanding Variation”

For my latest “LinkedIn Influencer” post, I was asked to participate in a series about “The Book that Changed Me.” I chose to highlight not a book about Toyota or Lean or a book by Dr. W. Edwards Deming… but rather the amazing book Understanding Variation: The Key to Managing Chaos  by Professor Donald J. […]

By November 20, 2013 2 Comments Read More →
My Medication Error on Myself

My Medication Error on Myself

Thankfully, it was nothing harmful or that dangerous… but I committed a medical mistake on myself last Saturday. I tweaked my lower back last Wednesday – something that, thankfully, isn’t a chronic problem (but I did just turn 40). It got progressively more painful over the next few days, so I went to an urgent […]

By November 15, 2013 5 Comments Read More →
We STILL Need to Reduce Waiting Times for Veterans

We STILL Need to Reduce Waiting Times for Veterans

Today is Veterans Day in the U.S. and it’s also Remembrance Day in Canada, the UK, and the Commonwealth countries. The poppy  pin is worn as a symbol of Remembrance Day (as I wore, at left, last week while in Scotland and England on vacation). Thanks and an enormous debt of gratitude are owed to […]

By November 11, 2013 2 Comments Read More →
Talking about Lean Healthcare in Winnipeg – #SDEC13 – and Visiting St. Boniface General Hospital

Talking about Lean Healthcare in Winnipeg – #SDEC13 – and Visiting St. Boniface General Hospital

Thanks to the organizing sponsor Protegra and other sponsors, including my friends at LeanKit, for having me give a keynote talk about the Software Development and Evolution Conference (SDEC) 2013 Conference in Winnipeg yesterday (Storify summary here). I always enjoy being around a group of developers (it dredges up memories of my childhood coding on […]

By October 22, 2013 3 Comments Read More →
Eiji Toyoda, Credited with Developing TPS and Expanding Toyota into North America, Passes Away at 100

Eiji Toyoda, Credited with Developing TPS and Expanding Toyota into North America, Passes Away at 100

Eiji Toyoda, a key figure in the growth and expansion of Toyota and the Toyota Production System practices has passed away this week, just past his 100th birthday. His death has received fairly prominent coverage in the business press, including: NY Times: Eiji Toyoda, Promoter of the Toyota Way and Engineer of Its Growth, Dies […]

By September 20, 2013 3 Comments Read More →
What the Book “Lean Thinking” Said About Healthcare in 1996

What the Book “Lean Thinking” Said About Healthcare in 1996

When the book Lean Thinking  (by Jim Womack and Dan Jones) was originally published in 1996, it seems likely that hardly any was applying Lean principles in healthcare. Sure, you had organizations applying TQM or CQI principles (or even some of the lessons of Dr. W. Edwards Deming) and Joan Wellman did some of her […]

By August 14, 2013 2 Comments Read More →
My Article on Lean Healthcare, Employee & Patient Safety in QHSE Focus

My Article on Lean Healthcare, Employee & Patient Safety in QHSE Focus

QHSE Focus, an iPad magazine, asked me to contribute a piece on Lean healthcare. They published my piece titled, “Employee & Patient Safety: The Only Moral Place to Start with Lean in Healthcare.” You can read a PDF of the article, thanks to the publishers at QHSE Focus. The PDF also contains the table of […]

Highlights & Notes from “The Essential #Deming”

Highlights & Notes from “The Essential #Deming”

I was fortunate to be exposed to the writings of W. Edwards Deming before I even learned about Lean. While I sometimes get tired of reading new books on Lean and Toyota, I never tire of revisiting books  by or videos featuring Dr. Deming. A few years back, I again re-read big chunks of “Out […]

Management Improvement Carnival #197: Lean & Deming

Management Improvement Carnival #197: Lean & Deming

Again, I’m very happy to host the Carnival for  John Hunter  and his  Curious Cat management improvement blog. My job here is to share some noteworthy and thought provoking posts from the past few weeks from the blogs I try to keep up with regularly. I hope you’ll discover a new blog or two (or […]

Service and Quality Start with Who?

Service and Quality Start with Who?

A Lean thinking friend’s wife had emergency surgery (she is going to be fine) and my friend sent some pictures of Lean-related things he saw at the hospital. The good included: Sheets posted on the wall to get staff input on some proposed process changes In-room patient info whiteboards that were actually being used and […]

Dr. Deming’s “Role of a Manager of People”

Dr. Deming’s “Role of a Manager of People”

Dr. W. Edwards Deming‘s last book was The New Economics for Industry, Government, Education. In Chapter 5, Deming writes, “Transformation in any organization will take place under a leader. It will not be spontaneous.” A leader “possesses knowledge, personality, and persuasive power.” How does a leader accomplish transformation? About LeanBlog.org: Mark Graban is a consultant, […]