Tag: Deming

More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

Hopefully you’ve already seen the famed 1980 NBC documentary “If Japan Can, Why Can’t We?” that featured Dr. W. Edwards Deming. I posted a link to the video and some notes on Part 1 of the broadcast. Today, I’d like to blog about Part 3 of the program…

By January 6, 2016 3 Comments Read More →
Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them

Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them

When we see a simple error, even in something as silly as sports memorabilia, we would ask “why?” or “how?” instead of “who?” Blaming individuals doesn’t help…

By January 4, 2016 3 Comments Read More →
It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”)

It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”)

Recently, I shared the famed 1980 NBC documentary, “If Japan Can, Why Can’t We?” that essentially introduced W. Edwards Deming to a mainstream Western business audience. Today, I’m going to share some highlights and thoughts from Part 1 the program (which runs 76 minutes in its entirety). read more

By November 27, 2015 0 Comments Read More →
Famed NBC Video with Dr. Deming from 1980 Now Available: “If Japan Can, Why Can’t We?”

Famed NBC Video with Dr. Deming from 1980 Now Available: “If Japan Can, Why Can’t We?”

The W. Edwards Deming Institute and Dr. Deming’s grandson Kevin Cahill worked with NBC to make the 1980 program available, giving the institute perpetual rights to it (see their blog post). To the institute’s credit, they’ve made this freely available on YouTube.

By November 22, 2015 10 Comments Read More →
Key Tweets from @MarkGraban – Week of November 16, 2015: #LeanStartup Conference, #Deming & More

Key Tweets from @MarkGraban – Week of November 16, 2015: #LeanStartup Conference, #Deming & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation.

By November 21, 2015 0 Comments Read More →
Maybe We Should Call it “The Many Whys” Instead of “The Five Whys” in #Lean & #LeanStartup

Maybe We Should Call it “The Many Whys” Instead of “The Five Whys” in #Lean & #LeanStartup

There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No, that’s not really the case. Ask why more than once, probably more than twice…

By November 18, 2015 6 Comments Read More →
Automakers & Car Dealers Should Survey Customers Who DON’T Buy and Other Car Buying Reflections

Automakers & Car Dealers Should Survey Customers Who DON’T Buy and Other Car Buying Reflections

The world (especially the world wide web) is full of surveys. Tell us how we’re doing! Your satisfaction is important to us! We see this so often, it’s easy to become numb to it in our Yelp-ified world. It’s definitely a “first world problem,” but I’ve been shopping for a new car over the past […]

By October 22, 2015 4 Comments Read More →
Trying Too Hard to Force Innovation (or Kaizen) Can Backfire

Trying Too Hard to Force Innovation (or Kaizen) Can Backfire

The W. Edwards Deming Institute posted a video of Kevin Cahill, a grandson of Dr. Deming, welcoming people to the event and talking about innovation, or the desire that people have for it. But, they don’t know what to do…

By October 6, 2015 4 Comments Read More →
“Learning to be Lean” – An Inside Look at a Rapid Improvement Event

“Learning to be Lean” – An Inside Look at a Rapid Improvement Event

There’s a really good article that was published by Modern Healthcare as a special report, written by Sabriya Rice. Sabriya spent a week observing a rapid improvement event (RIE) at the Sts. Mary and Elizabeth Medical Center in Illinois. It’s an in depth article that, I think, very accurately reflects the reality that Lean is helpful, but the process isn’t easy for a number of reasons.

By September 28, 2015 5 Comments Read More →
Are Lean and Green Really “Two Sides of the Same Coin?”

Are Lean and Green Really “Two Sides of the Same Coin?”

I used to like the slogan, “Lean and Green are two sides of the same coin.” I even used it as a tagline in presentations in which I was arguing that there is a potential for significant synergy between the Lean and sustainability programs in my company.

By September 18, 2015 0 Comments Read More →
“Practicing Lean:” Starting Out with Six Sigma

“Practicing Lean:” Starting Out with Six Sigma

Today’s post is an excerpt from the collaborative ebook project Practicing Lean. I wrote the first two chapters of the book and then asked others to contribute their early stories about mistakes and lessons learned.

By September 14, 2015 5 Comments Read More →
Key Tweets from @MarkGraban – Week of September 7, 2015: Toyota & Tim’s

Key Tweets from @MarkGraban – Week of September 7, 2015: Toyota & Tim’s

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better experience by clicking through to view […]

By September 12, 2015 0 Comments Read More →
Podcast #229 – John Dyer, Reflections on Deming, Six Sigma, and More

Podcast #229 – John Dyer, Reflections on Deming, Six Sigma, and More

My guest for episode #229 is John Dyer, president of his consulting firm, JD&A, Inc., and a contributor for IndustryWeek.com. John started his career at General Electric and later moved to Ingersoll-Rand, where he was VP of Operations for their Security and Safety sector. John had the good fortune to learn directly from W. Edwards […]

By September 8, 2015 0 Comments Read More →
Another Conversation About L.A.M.E. and Lean in Manufacturing and Healthcare

Another Conversation About L.A.M.E. and Lean in Manufacturing and Healthcare

It’s far too common to see somebody with just a little bit of understanding about Lean do things that really shouldn’t be described as Lean at all… in terms of the decisions they are making or the approaches they are taking. I saw an article about Lean in physician practices: “Lean Practice Management for Physicians.” […]

By August 31, 2015 9 Comments Read More →
Throwback Thursday: Inc. Writes About Dr. Deming in 1987

Throwback Thursday: Inc. Writes About Dr. Deming in 1987

I stumbled across an article from the Inc. magazine archives from 1987, so it’s today’s “Throwback Thursday.” In 1987, I was starting high school and that was probably right about the time when my dad, an engineer for General Motors, was able to attend one of Deming’s famed four-day seminars. Hearing about that was my […]

By August 27, 2015 1 Comments Read More →
I Wish I Could Say I Intentionally Made This Mistake to Illustrate a Point

I Wish I Could Say I Intentionally Made This Mistake to Illustrate a Point

As I mentioned on Monday, I’m working on a 3rd revised edition of my book Lean Hospitals. Traditional book publishing is a funny (and sometimes frustrating) value stream, in a lot of ways. There are many batches and many queues along the way… one of the reasons it takes so long to transform a Word .DOC manuscript […]

By August 26, 2015 3 Comments Read More →
What’s Demoralizing? The Colors on a Chart or Not Improving the System?

What’s Demoralizing? The Colors on a Chart or Not Improving the System?

I forget what hospital these charts are even from, but it doesn’t really matter. It’s become more common, in my gemba visits, to see hospital departments charting metrics. They are often part of “huddle boards” that teams gather around on a daily basis (or, ideally, each shift). read more

Running Dr. Deming’s Red Bead Experiment & the Implications for Healthcare

Running Dr. Deming’s Red Bead Experiment & the Implications for Healthcare

Later next month, at the Northeast L.E.A.N. Conference, I’m facilitating the famous “Red Bead Experiment” of W. Edwards Deming (sometimes referred to as the “Red Bead Game”). If you’re going to be there, please join me on Tuesday September 29. I’ll also be doing a pre-conference workshop on Kaizen and daily continuous improvement the afternoon […]

By August 19, 2015 5 Comments Read More →