Tag: Deming

Although I don't get to play much anymore, I used to be a pretty serious drummer (I almost said "musician," but that invites jokes...

Mark's note: Today's vacation post is from my good friend Dan Markovitz, who normally blogs here.  Listen to my podcasts with him here...

When I kicked off the "Lean Memes" contest last month, I had no idea what I was starting... I figured I'd get a handful...

As the creator of the admittedly awkward L.A.M.E. acronym (meaning Lean As Mistakenly Explained or Lean As Misguidedly Executed), one burden is that I...

Here are two blog posts that my co-author, Joe Swartz, and I were very happy to see about our book Healthcare Kaizen: Engaging Front-Line...

I didn't have a post yesterday because it was the Labor Day holiday here in the U.S. While I'm not a "worker," in the...

Here is about five minutes of video (no longer available, sadly) of Paul O'Neill (former CEO of Alcoa and former Treasury Secretary) talking about...

Last week, I had a chance to see one of the "Deming Library" videos (on loan to me by Claire Crawford-Mason and ManagementWisdom.com). BTW,...

Listen: My guest for episode #156 is a friend, Mike Stoecklein, the Director of Network Operations for the Healthcare Value Network. I was able to...

Last week, I blogged about the 1989 New England Journal of Medicine article by Dr. Donald M. Berwick, "Continuous Improvement as an Ideal in...

Hat tip to Mike S. for pointing out this HBR article "Why "I'm Sorry" Doesn't Always Translate." The piece talks about the differences in cultural...

I've blogged before about Dr. Donald M. (Don) Berwick, the founder of the Institute for Healthcare Improvement and the former administrator of the Centers...