Posts tagged as:

Customer Focus

‘Takt Time’ for Apple’s App Store and for Healthcare

by Mark Graban on August 25, 2009 · 3 comments

LeanBlog Podcast #73 – Doug Burgess, Xerox

by Mark Graban on August 23, 2009 · 0 comments

Toyota Leadership Right From Akio Toyoda

by Mark Graban on August 3, 2009 · 7 comments

Signs of Hope for Customer Focus in a Down Economy?

by Mark Graban on July 29, 2009 · 4 comments

Observations from One End of the Hospital

by Scott McDuffee on May 21, 2009 · 1 comment

Customer Intimacy = Safety from Salmonella?

by Mark Graban on April 17, 2009 · 0 comments

Toyota Keeps its Eyes on the Customer

by Dan Markovitz on January 26, 2009 · 0 comments

Apologizing Does NOT Get to the Root Cause

by Mark Graban on October 13, 2008 · 9 comments

Pizza Hut Found a Root Cause?

by Mark Graban on September 3, 2008 · 2 comments

Adventures in Customer Service, Looking for "Lean Solutions"

by Mark Graban on August 19, 2008 · 5 comments

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