Posts tagged as:

Customer Focus

Lean or “Customer Development” – Get Out of the Office

by Mark Graban on May 16, 2011 · 6 comments

It’s Harder to Tolerate Waste “When You Know What Good Looks Like…”

by Mark Graban on April 20, 2011 · 31 comments

Lean, Value & Waste: Better to be Creative than to Cheat Your Customers

by Mark Graban on April 6, 2011 · 12 comments

Living in Your Customers’ Shoes – Airport Car Rentals & Lessons for Healthcare?

by Mark Graban on February 18, 2011 · 5 comments

Presenting Lab Test Results in a More Visual Way – Lessons and Inspirations?

by Mark Graban on February 17, 2011 · 2 comments

10 Key Lean Mindsets for Healthcare

by Mark Graban on February 9, 2011 · 16 comments

Sorry I Can’t Help You, Mr. Customer – It’s Against the Rules!

by Mark Graban on January 14, 2011 · 18 comments

Error Proofing a Voice Prompt System

by Mark Graban on August 11, 2010 · 9 comments

How to Design Poor Service – Expect 100% Utilization of People or Resources

by Mark Graban on August 2, 2010 · 26 comments

Porsche Drives Hospital Down Lean Road

by Mark Graban on December 21, 2009 · 2 comments

‘Takt Time’ for Apple’s App Store and for Healthcare

by Mark Graban on August 25, 2009 · 3 comments

LeanBlog Podcast #73 – Doug Burgess, Xerox

by Mark Graban on August 23, 2009 · 0 comments

Toyota Leadership Right From Akio Toyoda

by Mark Graban on August 3, 2009 · 7 comments

Signs of Hope for Customer Focus in a Down Economy?

by Mark Graban on July 29, 2009 · 4 comments

Observations from One End of the Hospital

by Scott McDuffee on May 21, 2009 · 1 comment

Customer Intimacy = Safety from Salmonella?

by Mark Graban on April 17, 2009 · 0 comments

Toyota Keeps its Eyes on the Customer

by Dan Markovitz on January 26, 2009 · 0 comments

Apologizing Does NOT Get to the Root Cause

by Mark Graban on October 13, 2008 · 9 comments

Pizza Hut Found a Root Cause?

by Mark Graban on September 3, 2008 · 2 comments

Adventures in Customer Service, Looking for "Lean Solutions"

by Mark Graban on August 19, 2008 · 5 comments

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