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Tag: Culture

Did GM Forget that the Customer Should Come First? And Who Forgot Exactly?

Did GM Forget that the Customer Should Come First? And Who Forgot Exactly?

I wrote an article for LinkedIn yesterday about the recent GM ignition problem controversy and recall. I commented mainly on the video put out by new CEO Mary Barra (which I encourage you to watch). As a former GM employee, I reacted (at a gut level) to a few things in the video. The main […]

Is it Lean’s Fault or the Old Management System’s?

Is it Lean’s Fault or the Old Management System’s?

It’s easy for an organization to say they are “doing Lean” or they have “started a Lean transformation.” They might hire a consultant or put out a press release… or maybe there’s an optimistic (but premature) news article about how the hospital or health system is going to turn around with Lean. The problem is […]

Notes & My Short Talk from the #Lean Transformation Summit, #Lean14

Notes & My Short Talk from the #Lean Transformation Summit, #Lean14

It’s been fun attending the annual Lean Transformation Summit (produced by LEI). Today is Day 2. I took some notes from Day 1 and Tom Ehrenfeld has been “live blogging” it a bit on the LEI site. Tom also took and posted a picture of me in my spiffy “Lean Geek” t-shirt. LEI had a […]

Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

Please upgrade your browser MP3 File (run time 38:47) Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and, like Ron Pereira, we discovered we both lived in Keller, Texas (I’ve since moved to San Antonio). Steve is a retired Navy […]

On Joy, Large Ships, and Swamps

On Joy, Large Ships, and Swamps

Yesterday, I had a chance to visit Menlo Innovations, a software company in Ann Arbor, MI. I was happy to not only meet their CEO (and my recent podcast guest) Rich Sheridan, but to meet team members and get a small glimpse into this interesting environment. Their open plan office is in the basement under […]

By January 21, 2014 3 Comments Read More →
Toyota Tour Thoughts – Yes, They Have Opportunities for Kaizen

Toyota Tour Thoughts – Yes, They Have Opportunities for Kaizen

I had a chance to go back to the Toyota Motor Manufacturing Texas (TMMTX) plant in south San Antonio last week with a group of executive education students at Trinity University. I first visited the plant back in 2010 and I’ve been there three times while living here the last two years. I love helping […]

By January 13, 2014 2 Comments Read More →
Belated Book Review: The Machine That Changed The World

Belated Book Review: The Machine That Changed The World

Mark’s note: Christina Kach is back with a new post, this time a review of what should probably be considered a “Lean classic.” Come back tomorrow for my first podcast interview with one of the co-authors, Dan Jones. You can find my previous podcasts with Jim Womack on the Lean Podcast main page. Maybe this […]

By December 17, 2013 4 Comments Read More →
Guest Post: Book Chapter on VIBCO and “Captain Karl”

Guest Post: Book Chapter on VIBCO and “Captain Karl”

Mark’s note: Today’s guest post is an excerpt from the book Remarkable by Toby LaVigne. Toby’s bio can be found at the bottom of this post. In this chapter from the book, Toby writes about a good friend of mine and of this blog – Karl Wadensten, the President of VIBCO. You can watch or listen […]

By December 16, 2013 0 Comments Read More →
The #Lean Post: More Thoughts on John Shook’s #LeanStartup Talk

The #Lean Post: More Thoughts on John Shook’s #LeanStartup Talk

After posting some raw notes yesterday on John Shook’s talk, I wrote a piece for the LEI’s “Lean Post” site that appears today. In the article, I took a stab at summarizing some key Lean Startup concepts for those who might not be familiar with them and I tried to summarize John’s thoughts on Lean […]

By December 12, 2013 1 Comments Read More →
Lean, Deming, and “Accountability”

Lean, Deming, and “Accountability”

Today, I’m spending the day with a health system and their quarterly management retreat, which includes about 200 managers from from the C-level on down. One of our topics, prompted by some feedback from a management survey, is accountability. This is a really rich and interesting topic and I will barely scratch the surface on […]

By December 5, 2013 9 Comments Read More →
Conversation Between John Shook & @EricRies on Putting the #Lean in #LeanStartup

Conversation Between John Shook & @EricRies on Putting the #Lean in #LeanStartup

The Thanksgiving weekend was a great opportunity to catch up on some reading and viewing that had accumulated in my browser and inbox. One thing I really enjoyed was a conversation (in advance of next week’s Lean Startup conference) between Eric Ries and LEI’s John Shook. If you’re not a “Lean Startup” person, I think […]

By December 2, 2013 3 Comments Read More →
Dilbert’s Boss Wonders Why His “Half-Wits” Aren’t Creative

Dilbert’s Boss Wonders Why His “Half-Wits” Aren’t Creative

There were a few great Dilbert cartoons this week that are relevant to Lean culture discussions. Even when the cartoons aren’t directly Lean related (as these are), we can still find thought-provoking ideas related to Lean. Thursday:   Managers can’t force creativity. When you put pressure on people – through unrealistic deadlines, targets and quotas, […]

By November 23, 2013 1 Comments Read More →
Lean For Thought

Lean For Thought

Mark’s Note: I’m just getting back from vacation, so we’re wrapping up the guest posts. Today’s post is by Christina Kach and you can read her previous guest posts here. Check out her updated bio at the bottom of the post. I’m sure there will be a lot of good discussion on this post, so […]

Digital Pathology Software Company PathXL on Their Journey to Becoming a Lean Enterprise

Digital Pathology Software Company PathXL on Their Journey to Becoming a Lean Enterprise

Mark’s Note: Today’s post is a guest post by Nial Toner, who works for PathXL in the UK. I thought this was an interesting post because it touches on leader behaviors and team dynamics in a setting that we don’t often talk about here – a technology and R&D setting. I’ll be away on vacation […]

By October 25, 2013 0 Comments Read More →
Some Mature & Wise High School Students on Preventable Medical Errors

Some Mature & Wise High School Students on Preventable Medical Errors

Near home in San Antonio, I had a chance to volunteer last Friday, speaking for an hour to a group of high school juniors and seniors who are part of the health professions  program  within in the Alamo Academies program that prepares students for careers in areas including aerospace and manufacturing (companies like Boeing, Lockheed […]

By October 15, 2013 4 Comments Read More →
SF General Adopts Lean, Faces a Big Test with a “Never Event”

SF General Adopts Lean, Faces a Big Test with a “Never Event”

They just started a year ago (better late than never?), but San Francisco General Hospital had its Lean efforts highlighted in the San Francisco Chronicle last week: “S.F. General following ‘Toyota Way’ to efficiency.” On the very same day, another headline flew past about a patient who had wandered off and gotten lost in the […]

By October 14, 2013 0 Comments Read More →
Key Takeaways from the 2013 Northeast Shingo Prize Conference

Key Takeaways from the 2013 Northeast Shingo Prize Conference

Mark’s Note: Today’s post is by a regular guest contributor, Christina Kach. I was disappointed that I couldn’t attend this year’s event in Massachusetts, but I was happy that Christina put together this summary.   Last week I had the pleasure of attending the Northeast Shingo Prize Conference in Hyannis, Massachusetts. Over the course of […]

There’s Only One Acceptable Answer to “Are You Busy?”

There’s Only One Acceptable Answer to “Are You Busy?”

In some  “Kaizen Kickoff” coaching that I’ve been doing recently, I’ve been spending time with managers and other leaders as they interact with nurses and other staff members with the goal of finding problems, opportunities for improvement, and ideas. One question that would normally get asked of  busy staff members (who would almost always moving […]

By September 30, 2013 2 Comments Read More →