Tag: Culture

Podcast #228 – Zeynep Ton, “The Good Jobs Strategy”

Podcast #228 – Zeynep Ton, “The Good Jobs Strategy”

Labor Day is Monday, so maybe it’s appropriate that my guest for episode #228 of the podcast is Zeynep Ton, an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management. You may have recently seen her being interviewed by Fareed Zakaria on CNN. Read her full bio here. She is author of the […]

By September 3, 2015 1 Comments Read More →
Football, Holistic Systems, and Challenging the Way It’s Always Been Done

Football, Holistic Systems, and Challenging the Way It’s Always Been Done

Many of you might not care, but it’s football season. Major college football starts tomorrow night and the NFL kicks off their season next Thursday. On that note, if you’d like to “kick off” a Kaizen approach to continuous improvement in your organization, I’d like to help. By the way, 20 years ago today, I […]

By September 2, 2015 0 Comments Read More →
Kaizen Hints from Heloise, or, If Kaizen is Common Sense, Why Isn’t It More Common?

Kaizen Hints from Heloise, or, If Kaizen is Common Sense, Why Isn’t It More Common?

I’m a big nerd in that I love reading newspapers basically cover to cover. I’m a nerd in many ways, I guess. You don’t have to be a survey nerd to take my short reader survey (and you might win a book!). I was a pretty unusual child, reading the entire Detroit Free Press every […]

Says @Jack Dorsey: It’s an “Organizational Failure” if the CEO Has to Make a Decision

Says @Jack Dorsey: It’s an “Organizational Failure” if the CEO Has to Make a Decision

Jack Dorsey is well known among tech circles, as a co-founder of Twitter (he’s @Jack) and, now, as the CEO of Square. I’m a frequent Twitter user (I’m @MarkGraban) and I also utilize the Square reader occasionally to sell a book to somebody. I appreciate being able to easily and inexpensively accept a credit card here […]

Cleaning out the Backlog: 3P in the NHS, “Secret” HAI Weapons, MRI $$$, and Fines for Medical Harm

Cleaning out the Backlog: 3P in the NHS, “Secret” HAI Weapons, MRI $$$, and Fines for Medical Harm

As I sometimes do, I’m going to close out a bunch of browser tabs (which makes my Mac run faster) and I’ll do that by sharing some articles that caught my eye but maybe don’t merit full blog posts of their own. I’m cleaning out the LeanBlog backlog and trying to reduce inventory… so here […]

Throwback Thursday: 23 Tweets I Might Have Sent in 2002

Throwback Thursday: 23 Tweets I Might Have Sent in 2002

I have been going through some old papers recently and I found two sheets of paper with hand-written thoughts or “truisms” that I had scribbled down in early 2002. The word truism, it turns out, doesn’t mean “true” so much as it means “a statement that is obviously true and says nothing new or interesting.” Oops. […]

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Mark’s note: Today’s post is written by Gary Passama, the CEO of NorthBay Healthcare in northern California. He is an active blogger on the hospital’s blog and he has written about Lean a few times. As he mentions in this post, we met when I spoke at a seminar he attended, which led to me coming to […]

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

MP3 File (run time 33:49) My guest for episode #218 is Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. You can see her full bio below in this post. You might remember Karen from a recent post where she told a great story about putting patient safety first. We’re talking today […]

Podcast #215 – John Ervin, Lean & Patient Safety in the Operating Room

Podcast #215 – John Ervin, Lean & Patient Safety in the Operating Room

MP3 File (run time 46:37) Today’s guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has about 20 years of healthcare leadership experience, including military medicine and the civilian sector. He’s been a manager and director of operating rooms in many types […]

By February 12, 2015 0 Comments Read More →
“Four Days with Dr. Deming”

“Four Days with Dr. Deming”

I had planned on chilling out over the holidays by reading some books that aren’t related to Lean, Kaizen, etc. Novels are not normally my thing and I started reading How Doctors Think, which had been on my Kindle to-read list for a while. It stopped reading after about four chapters… might pick it up again […]

By January 7, 2015 9 Comments Read More →
Podcast #212 – David Mann, “Creating a Lean Culture, 3rd. Ed.”

Podcast #212 – David Mann, “Creating a Lean Culture, 3rd. Ed.”

MP3 File (run time 51:25) Today’s guest is David Mann (bio), talking about the new 3rd edition of his Shingo Research Award winning book Creating a Lean Culture. David tells us what’s new in the book and we discuss “leader standard work” and other elements of a Lean culture. David also talks about the difference between “Lean […]

By December 30, 2014 4 Comments Read More →
Bringing Me Problems is OK, We’ll Find Solutions Together

Bringing Me Problems is OK, We’ll Find Solutions Together

It’s a bit of a modern management cliché to say “Don’t bring problems! Bring me solutions!” I think what that means is “Don’t just complain! Think about improving things!” It’s good to think about improvement, but sometimes (if not often!) that improvement process starts by identifying problems. In a “Kaizen” process in a team, I […]

By December 15, 2014 5 Comments Read More →
Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Today, I’m traveling to Tokyo, but I’m still thinking of the amazing nurses and leaders at Franciscan St. Francis Health in Indiana. Through my co-author Joe Swartz, the director of business transformation, their work is featured heavily in our book Healthcare Kaizen. I hope to share their examples and inspiration next week with our hosts and my […]

By November 12, 2014 0 Comments Read More →
Free Webinar Tomorrow – #Lean & Daily Management by @KaiNexus

Free Webinar Tomorrow – #Lean & Daily Management by @KaiNexus

Tomorrow, at 1 pm Eastern, Dr. Greg Jacobson and I are giving a KaiNexus-sponsored webinar: Daily Management with KaiNexus: From Huddle Boards to Web-Based Technology I’ll be talking about daily Lean management practices, such as: Strategy deployment Process audits / rounding Performance measures Kaizen & staff ideas Daily standup meetings (“huddles”) I’ll explain the practice […]

By October 27, 2014 0 Comments Read More →
Kaizen: Throat Scopes & Applesauce

Kaizen: Throat Scopes & Applesauce

During my recent visit to Franciscan St. Francis Health System, some of the nurses proudly called themselves “Kaizen Queens” (and there was one self-described “Kaizen Princess”) although they also use the term “Kaizeneer” that Franciscan uses more broadly. In the endoscopy department, they have implemented more than 750 improvements in the past four years (in […]

By October 20, 2014 0 Comments Read More →
GM CEO Mary Barra Celebrates Employee Kaizen

GM CEO Mary Barra Celebrates Employee Kaizen

Time magazine recently featured GM’s relatively new CEO, Mary Barra, on the cover and in this story: “Mary Barra’s Bumpy Ride at the Wheel of GM“ I can’t find a free version of the story online. Here is a USA Today summary that says “Five things ‘Time’ revealed about GM CEO Mary Barra.” I’ve been critical […]

By October 13, 2014 1 Comments Read More →
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror

Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror

There’s an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing through metrics (and comparisons to targets) is like driving by looking in the rear-view mirror. Deming said: Taking action on the basis of results without theory of knowledge, without theory of variation, without knowledge about […]

By September 2, 2014 17 Comments Read More →
Webinar Recording: What to Do When you Have Lots of Employee Ideas

Webinar Recording: What to Do When you Have Lots of Employee Ideas

At KaiNexus, Dr. Greg Jacobson and I have been doing new webinars each month (see the library here). Our most recent one was hosted by our friends and partners at Gemba Academy, so thanks to them for that and all of their support. Last week’s webinar is archived on our website, which you can access […]