Tag: Culture

You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement

You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement






When I talk to organizations about Kaizen, or continuous improvement, there’s far too much self-defeating talk, where people say things like: “We’re not going to try this Kaizen process because our culture isn’t ready yet.”






By January 19, 2017 0 Comments Read More →
Lean is Not Just Process Improvement

Lean is Not Just Process Improvement






In my travels, I often meet people or visit organizations that say something like: “We’re doing Lean… we just call it Process Improvement.” They have a “Process Improvement” (PI) department…











By January 16, 2017 7 Comments Read More →
What the World’s Best Organizations (in Business or Sports) Do…

What the World’s Best Organizations (in Business or Sports) Do…






Domonique Foxworth, who earned an MBA from Harvard Business School after his NFL playing days, says, “… there are competitive advantages to be gained in the way that organizations are run.”











By January 5, 2017 2 Comments Read More →
Podcast #270 – Dr. Paul DeChant & Dr. Diane Shannon on “Preventing Physician Burnout”

Podcast #270 – Dr. Paul DeChant & Dr. Diane Shannon on “Preventing Physician Burnout”






My guests for Episode #270 of the podcast are two physicians: Paul DeChant, MD and Diane Shannon, MD. They are co-authors of the recently-released book Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine.











By January 4, 2017 3 Comments Read More →
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement

My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement






I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a very stimulating visit and it was great to see the progress they were making in building a “culture of improvement.”











By January 3, 2017 3 Comments Read More →
Food for Thought on Mistakes and Perfection

Food for Thought on Mistakes and Perfection






I saw this quote the other day and tweeted it. It seemed like food for thought and something to reflect on for a new year. A Google search doesn’t lead to a clear creator of this quote… it’s a common thought that has been around a long time, I guess.











By January 2, 2017 0 Comments Read More →
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

Changing the Culture: Cursing Football Coaches, Attacking the Change Agent






John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my favorite people during my time as an undergraduate student at Northwestern University. I played drums in the marching band there for four years. That’s me on the right side of the photo below, see the red […]






By December 16, 2016 4 Comments Read More →
“The reign of the king-leader is gone” at GM? What about healthcare?

“The reign of the king-leader is gone” at GM? What about healthcare?






I was happy to see an engineer (Chemical Engineering) and a General Motors leader, Alicia Boler Davis, on the cover of the Northwestern University alumni magazine. See this profile and story: “DRIVING GM“ My wife is an engineer and a business leader in another part of the manufacturing world, so I’m also always happy to […]






By December 12, 2016 0 Comments Read More →
Lean People Don’t Say Things Like “Idiot Proofing”

Lean People Don’t Say Things Like “Idiot Proofing”






I’ve long been skeptical of so-called “Lean Sigma” or “Lean Six Sigma.” And not because I’m against Six Sigma statistical methods, which are valid and helpful in solving certain difficult problems. What I don’t like is the oft-stated “Lean Sigma” mantra that says something like, “Lean and Six Sigma are just tools in the improvement […]






By November 21, 2016 8 Comments Read More →
Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1

Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1






I recently wrote about my exploration of the collected papers of the late Don Ephlin, a UAW senior leader and a professor of mine at MIT. In that first post, I shared a few quotes that were scattered around the original NUMMI Team Member Handbook from 1984, the year that the plant re-opened as the joint […]






By November 15, 2016 7 Comments Read More →
What We @KaiNexus (and Our Customers) Believe About People & Improvement

What We @KaiNexus (and Our Customers) Believe About People & Improvement






We’ve been having a great time at the KaiNexus User Conference. Check out key moments and tweets at the hashtag #KaiNexusUC16 on Twitter. To kick off the event, we shared a video that features KaiNexus team members sharing what we believe about people, organizations, and continuous improvement: read more






By November 4, 2016 0 Comments Read More →
Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”

Podcast #263 – Pascal Dennis, “Andy & Me and the Hospital”






Joining me for Episode #263 is another returning guest, Pascal Dennis (@AuthorPascal on Twitter). He was previously a guest on Episodes #96 and #239, talking about two of his previous books (see a full list here). Today, we’re talking about his most recent book, a business novel called Andy & Me and the Hospital: Further Adventures on […]






By September 21, 2016 1 Comments Read More →
#TBT with an Update: Kaizen & Culture Clash Between Suntory & Jim Beam?

#TBT with an Update: Kaizen & Culture Clash Between Suntory & Jim Beam?






Last year, I wrote a blog post about the intersection of two things I like a lot: Kaizen and whiskey: “Why Kaizen is an Important Differentiator for Japanese Whisky.” Yeah, the spelling of whiskey/whisky isn’t standardized :-) The article talked about how the Japanese distiller Suntory practices “Kaizen” in an attempt to continuously improve their […]






By September 8, 2016 2 Comments Read More →
#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing






Continuing from Part 1 of my post about my first day of my first China trip, I’d like to share more about the Lean healthcare conference and presentations that took place. In the next presentation from a Chinese hospital, the speaker started talking about the need to “improve [patient and employee] satisfaction through Lean management” […]






The Blame and Shame(ful) Culture of Healthcare

The Blame and Shame(ful) Culture of Healthcare






Mark’s Note: This is another guest post by Drew Locher (check out past posts and my podcast with him). There’s been a lot in the news about “medical error” arguably being the 3rd leading cause of death in the United States. But what about the errors that don’t cause death, but cause harm and/or annoyance? […]






Podcast #249 – Steve Leuschel on “Lean Culture Change”

Podcast #249 – Steve Leuschel on “Lean Culture Change”






My guest for episode #249 of the podcast is Steve Leuschel, author of the book Lean Culture Change: Using a Daily Management System. You can find Steve on Twitter as @stevenleuschel. You might remember a post from January that included an excerpt from his book on “huddles.” In this episode, we discuss topics including his greatest influences, […]






A Post-Mortem on a Different Hospital Lean Journey

A Post-Mortem on a Different Hospital Lean Journey






Today’s post is an addendum from Saturday’s post on the apparent death of a health system Lean program: “Why Would a New Healthcare CEO Kill a Lean Program?” If you read that post, there’s an interesting comment from a Presence Health employee that doesn’t shed too much more light on this: read more






#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections






I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our “Kaizen Live!” event. Yesterday was the first full day and everybody (24 attendees) will be back this morning to continue the learning and discussion. The Franciscan story and our other Kaizen experiences are documented in […]