Tag: Checklist

Cultivating a Culture of Learning: Overcoming Fear and Futility in Problem-Solving

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"It is in Toyota's DNA that mistakes made once will not be repeated." -- Akio Toyoda, Chairman, Toyota Motor Corporation I love that quote from Mr....

The One Thing That Almost Messed Up the First Moon Landing...

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This past Saturday was, of course, the 50th anniversary of the first moon landing. It still puzzles me why mankind hasn't been back on...

Embracing and Helping Surgeons Accept Change — Instead of Blaming &...

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Here is an article that caught my eye recently, from HBR: "How One Health System Overcame Resistance to a Surgical Checklist" Seeing the word "resistance" always...

How Checklists and the “Andon Cord” Concept Can Help With Webinars

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For years, Dr. Greg Jacobson and I have used checklists when prepping for and running our various webinars via KaiNexus. You can join us...

What are the “Quick Wins?” Ask the People Doing the Work

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Last week, I received a few questions from somebody at a hospital system and I thought I'd address one of them here: "Can you suggest any "quick wins" to get staff engaged in a Lean culture?"

Podcast #278 – Tom Bouthillet, Lean in Fire Fighting (the Real...

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People often talk about “fire fighting” in a colloquial way. Today, my guest for episode #278 of the podcast is an actual professional fire fighter, Tom Bouthillet, who serves as Fire Captain / Paramedic for the Hilton Head Island Fire Rescue...

Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone...

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In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including the way I've streamlined my call scheduling process, for my benefit and for others.

Are Hospitalists Ready to Get Serious About Reducing Waste and Improving...

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I was quoted in two articles that appeared in "Today's Hospitalist": "Discharging Mr. Wood: Time to get serious about waste" and "Standardized work: Improving quality by reducing...

Process Problem: The NFL Super Bowl Coin Toss, A Defect &...

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For the coin toss of the Super Bowl 48 (or XLVIII), the referee, Terry McAulay, handed the coin to Joe Namath to toss it......

Gemba Wine: A Lean Geek Visits Wineries, Part 3

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Following up on my previous posts (here and here) on a recent visit to the Northern California Wine Country, I'm going to share a...

What I’m Reading: February 5, 2013 – Pizza Lids, Patient Safety,...

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Many of you who took my reader survey (still open and feedback welcome, prizes gone) mentioned that you liked this style of post with...

Google’s Early Earnings Release – “Human Error” or Process Problem?

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Here's an interesting story from this week: "Google early earnings release stuns traders." Reportedly, the Google financial report for Wall Street was mistakenly released...