Tag: Change

#TBT: What CFO Magazine Wrote About #Lean in 2009

#TBT: What CFO Magazine Wrote About #Lean in 2009






I first blogged about this article back in 2009 and it’s still online: “Keen to Be Lean“ The sub headline talks about hospitals being “desperate to cut costs.” Has that changed? I wish the motivation was more often about hospitals being “desperate to improve patient safety and quality.” Lean can address that too and should […]






By December 15, 2016 2 Comments Read More →
#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics






One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library. They are also available via YouTube and this playlist. As we enter the last month of the year, I thought I’d look […]






By December 1, 2016 1 Comments Read More →
Invitation: Change Management Workshop in Austin November 2 (and our KaiNexus User Conference)

Invitation: Change Management Workshop in Austin November 2 (and our KaiNexus User Conference)






On behalf of the team at KaiNexus, I’d like to open up an invitation to join us and some of our customers in Austin this November. I’m facilitating the fun and innovative “ExperienceChange” workshop that I’ve mentioned here on the blog before. It’s a hands-on way to learn and practice valuable change management skills that […]






By September 20, 2016 0 Comments Read More →
My Article on “Testing Lean Changes, Small or Large;” Recent Winery Visits

My Article on “Testing Lean Changes, Small or Large;” Recent Winery Visits






Thanks to Arena Simulation Software for asking me to write this article for their regular customer newsletter: “Testing Lean Changes, Small or Large“ The article is freely available to any reader: Two short excerpts from the article: “Lean is about teams and organizations working together in the continuous pursuit of perfection (even if we never quite […]






This Upcoming Webinar on Change and Brain Science Will Open Your Eyes

This Upcoming Webinar on Change and Brain Science Will Open Your Eyes






I’ve known Dr. Mark Jaben for a while now… we share not just a similar sounding name, but also a passion for healthcare improvement. You can hear my 2014 podcast with him about change and brain science. He’s recently written two really interesting guest posts on our KaiNexus blog: The Science Behind Why It’s So […]






Conclusion: 3 Strategies for Leaders Who Have No One to Lead

Conclusion: 3 Strategies for Leaders Who Have No One to Lead






Mark’s note: Here’s the concluding post in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Thanks to Paul for his contributions!  Here is a PDF ebook created by Paul with the entire series. read more






Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”






Mark’s note: Here’s the last of three change strategies in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Next week, I’ll publish Paul’s concluding thoughts and the whole series will be available as a free PDF eBook, as […]






3 Strategies for #Lean Leaders Who Have No One to Lead

3 Strategies for #Lean Leaders Who Have No One to Lead






Mark’s note: Today’s post is by a new guest blogger, Paul Serafino. This initial post will be followed by a series of three posts with strategies that he tees up in this post. By Paul Serafino: The door to the production floor opens, and the sounds and smells of manufacturing hit you. It’s unmistakable. There’s […]






Resistance is Futile? Practical Change Techniques for All Levels of Your Organization

Resistance is Futile? Practical Change Techniques for All Levels of Your Organization






Mark’s Note: This is the week my wife and I are physically moving from San Antonio to the DFW area, so thanks to those who have helped with guest posts. Today’s guest post is by Sue Kozlowski, who is part of the team at Techsolve, a team that’s based in Cincinnati. In the past, I’ve collaborated […]






Podcast #247 – James Chisholm, ExperiencePoint and Leading Change

Podcast #247 – James Chisholm, ExperiencePoint and Leading Change






My guest for episode #247 is James Chisholm, a principal and co-founder of the Toronto-based ExperiencePoint. James is a pioneer in the design of online game-based learning, and has authored numerous leadership simulations in use by over 100,000 executives and managers worldwide. I fell in love with their “Lakeview” hospital change management simulation a few years back when […]






More on “Motivational Interviewing” as a Method for Workplace Change Leadership

More on “Motivational Interviewing” as a Method for Workplace Change Leadership






Back in December, I wrote about a method called “Motivational Interviewing” (MI), something I learned about from a social worker who was also at the Lean Startup Conference. It’s funny how these worlds intersect sometimes. I saw parallels between people being addicted to food, drugs, or what have you (the reason the MI method was […]






#TBT: This Former Healthcare CEO’s Advice on Engaging Staff, Not Issuing Mandates

#TBT: This Former Healthcare CEO’s Advice on Engaging Staff, Not Issuing Mandates






Today’s post doesn’t throw back too far… it looks back at a post from just last month: “Doctors Get Upset With Being Pushed, Bad Leadership, Clumsy Incentives; Try to Unionize.” What’s a bit more of a throwback is receiving a comment on that post from a long-time friend of this blog, Patrick Anderson. I believe I first […]






Don’t Blame the Non Buyer for Not Buying Into Your Change or Your Idea

Don’t Blame the Non Buyer for Not Buying Into Your Change or Your Idea






Tuesday, Dr. Greg Jacobson and I did a webinar together titled “How to Get Buy In for Improvement.” When we ask people, “What are your biggest barriers to improvement?” the answer we get most often is “lack of buy in.” As we say in the webinar, “lack of buy in” is really a symptom of […]






By February 17, 2016 2 Comments Read More →
It might be too late to get “Buy In” by the time you bemoan the lack of it

It might be too late to get “Buy In” by the time you bemoan the lack of it






Another question I get thrown at me very often is something along the lines of “How do we get more buy in for ______” with that space being filled with Lean, Kaizen, 5S, using the EMR system, improvement, or any number of terms. If you do a Google search for Lean “lack of buy in”…











By February 9, 2016 4 Comments Read More →
Offering My ExperienceChange Workshop in San Antonio, January 27 & Dallas, April 11

Offering My ExperienceChange Workshop in San Antonio, January 27 & Dallas, April 11






I’ve blogged before about facilitating the fun and exciting “ExperienceChange” workshop. I’m going to be offering this workshop again in San Antonio on January 27. It’s going to be a small group, with no more than 10 participants…











By December 28, 2015 0 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important






Yesterday, I did a webinar about the “ExperienceChange” workshops that I’m facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement…











By December 4, 2015 0 Comments Read More →
Better Change Leadership as a Countermeasure to “Resistance to Lean”

Better Change Leadership as a Countermeasure to “Resistance to Lean”






Having a model like this helps prevent errors, such as jumping to implement Lean tools before the organization understands WHY change is necessary. You have to engage and enroll people in change, not just force things on them.

I am convinced that the ExperienceChange simulations, either Lakeview or GlobalTech, are a great way to learn and practice.











By September 22, 2015 12 Comments Read More →
Key Tweets from @MarkGraban – Week of September 14, 2015: Google Cars, Jon Taffer, Learning Simulations

Key Tweets from @MarkGraban – Week of September 14, 2015: Google Cars, Jon Taffer, Learning Simulations






Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week, including photos and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.











By September 19, 2015 0 Comments Read More →