Tag: CEO

Another Experiment That Works in Healthcare: Safety Huddles

Another Experiment That Works in Healthcare: Safety Huddles

Following up on yesterday’s post on seemingly successful experiments with ACOs, here’s another article, from HBR, on “safety huddles” in healthcare: “How Every Hospital Should Start the Day“ I’ve seen some hospitals using daily safety huddles. It sends a powerful message when leaders make patient safety (and staff safety) a visible priority in the organization. Recently, […]

The Scripps Health CEO is Right About No-Layoffs Policies

The Scripps Health CEO is Right About No-Layoffs Policies

In manufacturing, the term Lean has far too often been synonymous with layoffs. Doing so is more L.A.M.E. than Lean. People get anxious and throw around an acronym LEAN – Less Employees Are Needed. Ironically, Toyota (the inspiration or model for Lean) doesn’t rely on layoffs as a form of cost cutting the way GM and the […]

Podcast #221 – @JacobStoller, “The #Lean CEO”

Podcast #221 – @JacobStoller, “The #Lean CEO”

MP3 File (run time 38:22) My guest for episode #221 is Jacob Stoller, author of a book that was just released: The Lean CEO: Leading the Way to World-Class Excellence. It’s available now through Amazon or you can learn more through his book’s website. As Jacob explains, he’s a journalist, not a Lean practitioner, and he interviewed […]

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Mark’s note: Today’s post is written by Gary Passama, the CEO of NorthBay Healthcare in northern California. He is an active blogger on the hospital’s blog and he has written about Lean a few times. As he mentions in this post, we met when I spoke at a seminar he attended, which led to me coming to […]

“Safety is always our top priority” – From lip service to daily practice?

“Safety is always our top priority” – From lip service to daily practice?

It’s really easy to make statements like “patient safety is our top priority.” That same statement can be applied to hospital staff, as well. Or, it should. But the “happy talk” (as Pascal Dennis calls it) isn’t always followed up by action. When a hospital executive makes the “safety is always our top priority” statement, […]

By February 25, 2015 4 Comments Read More →
What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

For today’s “Throwback Thursday,” I recently re-watched parts of a DVD I helped produce a few years back for the ThedaCare Center for Healthcare Value — Thinking Lean at ThedaCare DVD: Strategy Deployment, Alignment & Leadership. In the video, ThedaCare’s CEO, Dr. Dean Gruner, is talking about their “True North” objectives. First and foremost in that list […]

By February 5, 2015 6 Comments Read More →
Audio Parody – “Lean Serial”

Audio Parody – “Lean Serial”

My wife and I were late to the wildly popular podcast “Serial,” but we listened to the first six episodes while traveling over the holidays. I ran hot and cold on the serialized non-fiction story about a murder… it was somewhat interesting, but a bit drawn out. The show requires a lot of patience (and […]

By January 30, 2015 0 Comments Read More →
“Lean Koffie” in The Netherlands; Smells & Tastes the Same as Our “Coffee”

“Lean Koffie” in The Netherlands; Smells & Tastes the Same as Our “Coffee”

Back in September, I wrote about our most recent “Lean Coffee” gathering in San Antonio, where people from different healthcare organizations talked about their improvement efforts. As part of my visit to The Netherlands this week, Marc Rouppe van der Voort (pictured below with me), arranged a gathering of healthcare improvement professionals who participate in their […]

By November 5, 2014 4 Comments Read More →
GM CEO Mary Barra Celebrates Employee Kaizen

GM CEO Mary Barra Celebrates Employee Kaizen

Time magazine recently featured GM’s relatively new CEO, Mary Barra, on the cover and in this story: “Mary Barra’s Bumpy Ride at the Wheel of GM“ I can’t find a free version of the story online. Here is a USA Today summary that says “Five things ‘Time’ revealed about GM CEO Mary Barra.” I’ve been critical […]

By October 13, 2014 1 Comments Read More →
Video Interviews with Karl Wadensten and Paul Akers

Video Interviews with Karl Wadensten and Paul Akers

Our theme this month on the KaiNexus blog is executive leadership. We are concluding that series with a new webinar that will be hosted by me and our CEO, Allan Wilson. Learn more and register: How Continuous Improvement Helps The C-Suite Sleep Better As part of our series, I was able to do two video interviews […]

By September 10, 2014 1 Comments Read More →
It’s Easy to See Why Labor Would be Upset with This Hospital CEO

It’s Easy to See Why Labor Would be Upset with This Hospital CEO

Monday is Labor Day, a holiday here in the United States. Some nursing unions support Lean in healthcare, while others are in opposition. My stance is been that the unions should love Lean (since it  improves the workplace for their members), but they are right to criticize practices like layoffs and other things that aren’t really […]

By August 29, 2014 5 Comments Read More →
Teaching Up in the Organization?

Teaching Up in the Organization?

People often talk about the need for senior leadership support for Lean. If we’re going to really transform our culture, workplace, and performance, “quality starts in the boardroom,” as Dr. Deming said. Lean is not about “fixing” the employees — it’s about changing the way we think and lead at all levels. If executives and […]

By August 20, 2014 4 Comments Read More →
Read What This Hospital CEO Says on His Blog About Lean and Kaizen

Read What This Hospital CEO Says on His Blog About Lean and Kaizen

Hospital CEOs are busy people, to say the least, but a big part of their leadership role includes communication with employees, physicians, and the community. That’s one reason I am always excited to see CEOs reach out directly to people via blogging. The most recent of those is Eric Dickson, MD, MHCM, the President and CEO of UMass […]

By August 13, 2014 1 Comments Read More →
That Moment When You Realize a Potential Client CEO is a Deming Disciple

That Moment When You Realize a Potential Client CEO is a Deming Disciple

Many healthcare organizations are non-profits. They provide some “community benefit” in terms of charity care (as do for-profit healthcare organizations). Then, there are healthcare organizations that are very charity focused, where providing free care and social services is their primary mission. Some of these organizations even refuse to accept payment from insurance companies or the […]

This Date in Lean Blog History: August 6

This Date in Lean Blog History: August 6

My blog will turn 10 years old in February, 2015. You’re probably either thinking, “Wow, that’s awesome!” or “Get a life, dude.” :-) Here’s a look back at some of the posts from August 6 in past years… what was I writing about? 2013: Podcast #183 – Scott Sambucci, Lean Startup Ideas for Sales 2012: Dr. Donald […]

Intuit CEO Brad Smith & Lean Thinking

Intuit CEO Brad Smith & Lean Thinking

I was happy to see this article in FORTUNE’s recent issue: “Brad Smith, Intuit CEO: How To Be A Great Leader: Get Out Of The Way.” Smith (@IntuitBrad) talks about the Lean Startup concept often called “getting out of the office” to see how customers live and work.  Toyota would call this “Genchi Genbutsu” (go […]

My Thoughts on “10 Ideas That Hospital and Health System CEOs Need to Ditch,” Including Blame

My Thoughts on “10 Ideas That Hospital and Health System CEOs Need to Ditch,” Including Blame

I saw this piece by Bob Herman at Becker’s Hospital Review and ended up writing a blog post here instead of writing a long comment there. The piece is: 10 Ideas That Hospital and Health System CEOs Need to Ditch I was happy to see ThedaCare’s CEO Dr. Dean Gruner quoted – listen to my podcasts […]

Visiting Two Japanese Hospitals with an Eye for Lean; I Can’t Wait to Go Back

Visiting Two Japanese Hospitals with an Eye for Lean; I Can’t Wait to Go Back

In November 2012, I had the opportunity to visit Japan for the first time as part of a Lean healthcare study mission. It was fascinating to compare notes with colleagues from the U.S., Belgium, and Holland as we visited factories, including a Toyota plant, and two hospitals that are using the methodology – at least […]