Tag: CEO

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

Thanks to this post by Bruce Hamilton (aka “Toast Guy” or “Old Lean Dude”), I was reminded of the old General Motors effort, spearheaded by then-CEO Roger Smith (of “Roger & Me” fame), to fully automate car factories. Their concept was the “lights-out factory” that could run without people (other than a security guard). read […]

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

As the 3rd edition of my book Lean Hospitals is starting to ship, I’m having some great conversations with people about the “State of Lean Healthcare” in 2016 (as much as one can generalize). Two of those conversations about the book and Lean healthcare will released as podcast episodes through the Gemba Academy Podcast and the […]

J.C. Penney’s CEO on Listening to Front-Line Employees

J.C. Penney’s CEO on Listening to Front-Line Employees

After the previous CEO of JC Penney, Ron Johnson, was fired (see my post “Lack of PDSA made JCP CEO SOL?“), it seems that new CEO Marvin Ellison might be taking a different approach. See this article from FORTUNE: “The CEO Who’s Reinventing J.C. Penney.” Whereas Johnson “just thought his ideas were right,” Ellison appears to test […]

A Post-Mortem on a Different Hospital Lean Journey

A Post-Mortem on a Different Hospital Lean Journey

Today’s post is an addendum from Saturday’s post on the apparent death of a health system Lean program: “Why Would a New Healthcare CEO Kill a Lean Program?” If you read that post, there’s an interesting comment from a Presence Health employee that doesn’t shed too much more light on this: read more

Why Would a New Healthcare CEO Kill a Lean Program?

Why Would a New Healthcare CEO Kill a Lean Program?

Back in September 2015, I wrote a post (“Learning to be Lean” – An Inside Look at a Rapid Improvement Event“) that linked to a Modern Healthcare article about a Rapid Improvement Event at Presence Health in Illinois. The piece was written by journalist Sabriya Rice, who had been allowed to participate in the event. The […]

What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean

What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean

Dr. Gary Kaplan is the CEO of Seattle’s Virginia Mason Medical Center, considered one of the world leaders in the adoption of Lean healthcare principles. He wrote the foreword for my book The Executive Guide to Healthcare Kaizen. He co-authored a recent editorial in the BMJ Quality & Safety journal: read more

Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”

Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”

Last year, you might have heard my podcast episode with author Jacob Stoller, talking about his book The Lean CEO. Coming up on March 15, I’m happy to be hosting a KaiNexus webinar with him, where Stoller will be presenting about “The 3 Primary Assumptions of Successful #Lean Leaders.” read more

Podcast #232 – Remembering Dr. Michel Tétrault

Podcast #232 – Remembering Dr. Michel Tétrault

Today’s podcast is presented with a heavy heart, after the recent passing of my friend Dr. Michel Téatrault, the CEO of St. Boniface General Hospital and a great Lean leader. He was a friend to many in the Healthcare Value Network and the broader Lean healthcare community. As I was remembering Michel, it occurred to me

By October 7, 2015 1 Comments Read More →
Podcast #231 – Dr. Eric Dickson, Starting with Lean at UMass Memorial

Podcast #231 – Dr. Eric Dickson, Starting with Lean at UMass Memorial

Today’s guest is Eric Dickson,MD, MHCM, FACEP, the president and CEO of UMass Medical Center. Today’s podcast is a recording of an interview that I did on stage at the 2015 Lean Healthcare Transformation Summit, as part of the CEO panel I was moderating.

By September 29, 2015 0 Comments Read More →
Throwback Thursday: This Hospital CEO Was Never Going to Get Lean

Throwback Thursday: This Hospital CEO Was Never Going to Get Lean

It’s tempting to visit a place like ThedaCare and then mandate “everybody must have huddle boards.” Then, a bunch of huddle boards get purchased and installed… and maybe not used. It’s another thing for executives to realize that they have to change the way they manage. There’s a great quote that ThedaCare folks readily share, including Kim Barnas in her book Beyond Heroes:

By September 24, 2015 2 Comments Read More →
Podcast #230 – Paul DeChant, MD, MBA on Reducing Burnout Through Lean

Podcast #230 – Paul DeChant, MD, MBA on Reducing Burnout Through Lean

Joining me for episode #230 is Paul DeChant, MD, MBA to talk about reducing burnout, especially physician burnout, through Lean. Paul (see his bio here) is the former CEO of Sutter Gould Medical Foundation, a 300-physician multispecialty medical group in California’s Central Valley. Before that, he had stints at organizations including Geisinger Health System and the Palo Alto Medical […]

By September 23, 2015 0 Comments Read More →
In Tribute to and in Memory of Dr. Michel Tétreault

In Tribute to and in Memory of Dr. Michel Tétreault

I was very saddened earlier to receive an email from an employee of a great leader, Dr. Michel Tétreault, informing me that he had passed away. Michel was, since 2005, the CEO of St. Boniface General Hospital in Winnipeg.

By September 16, 2015 6 Comments Read More →
Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories of Leaders Facing Tough Choices. While this episode isn’t focused on Lean, per se, I think you’ll enjoy the discussion and I highly recommend the book, which highlights the role of […]

By August 14, 2015 0 Comments Read More →
Podcast #225 – John Toussaint, MD, “Management on the Mend”

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We’re talking about his latest book, Management on the Mend (read my blog post about my first thoughts about the book). John wrote this new book to document “core elements of successful […]

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Before I head out on vacation, here is a reader question that I am sharing for your input.I’m sharing this with permission and I’m obscuring a few details at their request. Please read and leave a comment below the post. My approval of comments might be a bit slow after Tuesday evening as I start […]

Says @Jack Dorsey: It’s an “Organizational Failure” if the CEO Has to Make a Decision

Says @Jack Dorsey: It’s an “Organizational Failure” if the CEO Has to Make a Decision

Jack Dorsey is well known among tech circles, as a co-founder of Twitter (he’s @Jack) and, now, as the CEO of Square. I’m a frequent Twitter user (I’m @MarkGraban) and I also utilize the Square reader occasionally to sell a book to somebody. I appreciate being able to easily and inexpensively accept a credit card here […]

Throwback Thursday: The Leadership Mantras of Don Davis

Throwback Thursday: The Leadership Mantras of Don Davis

It’s been just about 18 years since I was leaving GM to start the master’s program at MIT’s Leaders for Manufacturing program (now called Leaders for Global Operations). Here’s a 1992 interview that describes the origins of the program. It was a different world then… trying to save and bolster “American manufacturing” while we’re now […]

Another Experiment That Works in Healthcare: Safety Huddles

Another Experiment That Works in Healthcare: Safety Huddles

Following up on yesterday’s post on seemingly successful experiments with ACOs, here’s another article, from HBR, on “safety huddles” in healthcare: “How Every Hospital Should Start the Day“ I’ve seen some hospitals using daily safety huddles. It sends a powerful message when leaders make patient safety (and staff safety) a visible priority in the organization. Recently, […]