Tag: CEO

Podcast #232 – Remembering Dr. Michel Tétrault

Podcast #232 – Remembering Dr. Michel Tétrault

Today’s podcast is presented with a heavy heart, after the recent passing of my friend Dr. Michel Téatrault, the CEO of St. Boniface General Hospital and a great Lean leader. He was a friend to many in the Healthcare Value Network and the broader Lean healthcare community. As I was remembering Michel, it occurred to me

By October 7, 2015 1 Comments Read More →
Podcast #231 – Dr. Eric Dickson, Starting with Lean at UMass Memorial

Podcast #231 – Dr. Eric Dickson, Starting with Lean at UMass Memorial

Today’s guest is Eric Dickson,MD, MHCM, FACEP, the president and CEO of UMass Medical Center. Today’s podcast is a recording of an interview that I did on stage at the 2015 Lean Healthcare Transformation Summit, as part of the CEO panel I was moderating.

By September 29, 2015 0 Comments Read More →
Throwback Thursday: This Hospital CEO Was Never Going to Get Lean

Throwback Thursday: This Hospital CEO Was Never Going to Get Lean

It’s tempting to visit a place like ThedaCare and then mandate “everybody must have huddle boards.” Then, a bunch of huddle boards get purchased and installed… and maybe not used. It’s another thing for executives to realize that they have to change the way they manage. There’s a great quote that ThedaCare folks readily share, including Kim Barnas in her book Beyond Heroes:

By September 24, 2015 2 Comments Read More →
Podcast #230 – Paul DeChant, MD, MBA on Reducing Burnout Through Lean

Podcast #230 – Paul DeChant, MD, MBA on Reducing Burnout Through Lean

Joining me for episode #230 is Paul DeChant, MD, MBA to talk about reducing burnout, especially physician burnout, through Lean. Paul (see his bio here) is the former CEO of Sutter Gould Medical Foundation, a 300-physician multispecialty medical group in California’s Central Valley. Before that, he had stints at organizations including Geisinger Health System and the Palo Alto Medical […]

By September 23, 2015 0 Comments Read More →
In Tribute to and in Memory of Dr. Michel Tétreault

In Tribute to and in Memory of Dr. Michel Tétreault

I was very saddened earlier to receive an email from an employee of a great leader, Dr. Michel Tétreault, informing me that he had passed away. Michel was, since 2005, the CEO of St. Boniface General Hospital in Winnipeg.

By September 16, 2015 6 Comments Read More →
Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories of Leaders Facing Tough Choices. While this episode isn’t focused on Lean, per se, I think you’ll enjoy the discussion and I highly recommend the book, which highlights the role of […]

By August 14, 2015 0 Comments Read More →
Podcast #225 – John Toussaint, MD, “Management on the Mend”

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We’re talking about his latest book, Management on the Mend (read my blog post about my first thoughts about the book). John wrote this new book to document “core elements of successful […]

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Before I head out on vacation, here is a reader question that I am sharing for your input.I’m sharing this with permission and I’m obscuring a few details at their request. Please read and leave a comment below the post. My approval of comments might be a bit slow after Tuesday evening as I start […]

Says @Jack Dorsey: It’s an “Organizational Failure” if the CEO Has to Make a Decision

Says @Jack Dorsey: It’s an “Organizational Failure” if the CEO Has to Make a Decision

Jack Dorsey is well known among tech circles, as a co-founder of Twitter (he’s @Jack) and, now, as the CEO of Square. I’m a frequent Twitter user (I’m @MarkGraban) and I also utilize the Square reader occasionally to sell a book to somebody. I appreciate being able to easily and inexpensively accept a credit card here […]

Throwback Thursday: The Leadership Mantras of Don Davis

Throwback Thursday: The Leadership Mantras of Don Davis

It’s been just about 18 years since I was leaving GM to start the master’s program at MIT’s Leaders for Manufacturing program (now called Leaders for Global Operations). Here’s a 1992 interview that describes the origins of the program. It was a different world then… trying to save and bolster “American manufacturing” while we’re now […]

Another Experiment That Works in Healthcare: Safety Huddles

Another Experiment That Works in Healthcare: Safety Huddles

Following up on yesterday’s post on seemingly successful experiments with ACOs, here’s another article, from HBR, on “safety huddles” in healthcare: “How Every Hospital Should Start the Day“ I’ve seen some hospitals using daily safety huddles. It sends a powerful message when leaders make patient safety (and staff safety) a visible priority in the organization. Recently, […]

The Scripps Health CEO is Right About No-Layoffs Policies

The Scripps Health CEO is Right About No-Layoffs Policies

In manufacturing, the term Lean has far too often been synonymous with layoffs. Doing so is more L.A.M.E. than Lean. People get anxious and throw around an acronym LEAN – Less Employees Are Needed. Ironically, Toyota (the inspiration or model for Lean) doesn’t rely on layoffs as a form of cost cutting the way GM and the […]

Podcast #221 – @JacobStoller, “The #Lean CEO”

Podcast #221 – @JacobStoller, “The #Lean CEO”

My guest for episode #221 is Jacob Stoller, author of a book that was just released: The Lean CEO: Leading the Way to World-Class Excellence. It’s available now through Amazon or you can learn more through his book’s website. As Jacob explains, he’s a journalist, not a Lean practitioner, and he interviewed CEOs across different industries to […]

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Guest Post from a Hospital CEO: Lean’s a Journey, Not a Sprint

Mark’s note: Today’s post is written by Gary Passama, the CEO of NorthBay Healthcare in northern California. He is an active blogger on the hospital’s blog and he has written about Lean a few times. As he mentions in this post, we met when I spoke at a seminar he attended, which led to me coming to […]

“Safety is always our top priority” – From lip service to daily practice?

“Safety is always our top priority” – From lip service to daily practice?

It’s really easy to make statements like “patient safety is our top priority.” That same statement can be applied to hospital staff, as well. Or, it should. But the “happy talk” (as Pascal Dennis calls it) isn’t always followed up by action. When a hospital executive makes the “safety is always our top priority” statement, […]

By February 25, 2015 9 Comments Read More →
What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

For today’s “Throwback Thursday,” I recently re-watched parts of a DVD I helped produce a few years back for the ThedaCare Center for Healthcare Value — Thinking Lean at ThedaCare DVD: Strategy Deployment, Alignment & Leadership. In the video, ThedaCare’s CEO, Dr. Dean Gruner, is talking about their “True North” objectives. First and foremost in that list […]

By February 5, 2015 6 Comments Read More →
Audio Parody – “Lean Serial”

Audio Parody – “Lean Serial”

My wife and I were late to the wildly popular podcast “Serial,” but we listened to the first six episodes while traveling over the holidays. I ran hot and cold on the serialized non-fiction story about a murder… it was somewhat interesting, but a bit drawn out. The show requires a lot of patience (and […]

By January 30, 2015 1 Comments Read More →
“Lean Koffie” in The Netherlands; Smells & Tastes the Same as Our “Coffee”

“Lean Koffie” in The Netherlands; Smells & Tastes the Same as Our “Coffee”

Back in September, I wrote about our most recent “Lean Coffee” gathering in San Antonio, where people from different healthcare organizations talked about their improvement efforts. As part of my visit to The Netherlands this week, Marc Rouppe van der Voort (pictured below with me), arranged a gathering of healthcare improvement professionals who participate in their […]

By November 5, 2014 4 Comments Read More →