Tag: Aviation
What I’m Reading 8/29/13: Forcing Happiness, Saving $$ By Not Using...
As we move into the Labor Day weekend, I need to close some browser tabs that are full of things that I was maybe...
If Indian Restaurants Can Be Transparent, Why Not Hospitals?
I was happy to see that one of my local Indian restaurants not only has very good Yelp reviews... they also have a top...
Blame the Worker or the System – British Airways Engine Covers
I flew back safely from Finland on Saturday - or I should say British Airways and American Airlines flew me safety, including in the...
Iterating or Improving vs. Doing It Right the First Time
I've added to a new post to my LinkedIn Influencers series: "The Ability to Iterate is Not an Excuse to Do It Badly...
Follow Up: American Airlines Actually Error Proofed This!
You might recall my post from July 2012 ("I Wish American Airlines Would Error Proof This on Their Website") where I pointed out how easy...
Getting to the Root Cause on ABC’s Grey’s Anatomy
Last week, my wife was watching ABC's show "Grey's Anatomy," as she always does. Again, as she often does, she'll pause it for me...
A Test for Executive Candidates – It’s Time to Power Off...
A few years ago, there was a lot of buzz about how a board should evaluate a potential job candidate by seeing how they...
Can SPC Show if American Airlines Pilots are Staging a “Sick...
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled airline. American is...
I Wish American Airlines Would Error Proof This on Their Website
As a frequent flyer on American Airlines, I often have five or six itineraries booked at a time. Unfortunately, the poor design of the American Airlines website includes the risk that I might cancel the wrong itinerary and flight. The Lean principle of mistake proofing would go a long way... and I'm sure a simple bit of programming could easily alleviate this risk.
Moving Beyond “Be More Careful”
Last weekend, I watched a show on the Smithsonian Channel that was an interesting contrast to the CNN show I blogged about yesterday ("A...
My Flight Attendants Coffee Kaizen: A Lean Journey in the Skies
As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...
A Lean Guy Reads the Globe and Mail – Shoelaces &...
I was in Canada a few weeks back and two articles from the Globe and Mail newspaper caught my eye - stories from England...
