Tag: Aviation

It's great to have Jamie Flinchbaugh back for another episode of the Lean Whiskey podcast. We linked up on Halloween night to share a...

Healthcare - Creating Value for Patients If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail...

Healthcare - Creating Value for Patients Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges...

Healthcare - Creating Value for Patients Globally, at least 5 patients die every minute due to unsafe care.  For Patient Safety Week, the World Health Organization...

The "Miracle on the Hudson" was 10 years ago today. Read my blog post about hearing Sully speak at an event last year. I got...

Last week, Herb Kelleher passed away. He was the legendary founder, CEO, and Chairman of Southwest Airlines. Southwest posted a nice tribute photo of him...

After I kicked off the Lean Six Sigma World Conference this week, I had the fantastic opportunity to hear the now-legendary Captain Chesley "Sully" Sullenberger...

Today's blog post is about airplane food. It's not about the quality of airplane food... it's not an SNL Seinfeld-ish "what's the deal with...

It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some policies. But why does he say they don't have a culture problem if employees aren't empowered? That sounds like "culture" and a "problem" to me.

I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I writing this, the news about the man being forcibly removed from a United Airlines flight went viral.

OK, it's Tuesday... "Throwback Tuesday." I'll make that a thing. Somebody I really appreciated getting to know, before her retirement from healthcare improvement work, was...

Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...