Tag: Apple

Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement

Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement

Hat tip to Brent Brewington (@BrentBrewington) for sharing a link to this amazing video via Twitter. Starting at about 7:54 into the video, Steve Jobs talks about continuous improvement. Here is a little more background about the video, shot in 1990, when Jobs was 35 years old and CEO of NeXT Computer. I admit I […]

Guest Post: The Ultimate Lean Thinker’s Phone – the iPhone “5S”

Guest Post: The Ultimate Lean Thinker’s Phone – the iPhone “5S”

Hi, this is Dr. Les Muda, the world’s first (and only) Lean healthcare comedian, taking over Mark’s blog today for a guest post about a new product I am very excited about – the Apple iPhone 5S. First off, I haven’t been doing too much stand up comedy recently, as you might remember from my […]

By September 18, 2013 1 Comments Read More →
Apple Expected 10% Bad iPhones from Foxconn?

Apple Expected 10% Bad iPhones from Foxconn?

I’d read before that Apple’s supplier (Foxconn) was having trouble assembling iPhone 5s to Apple’s standards… but this article contains some shocking stats: “Apple Returns Millions of Defective iPhone 5 Smartphones.” Millions… 5 to 8 million defective phones returned. Foxconn has only been able to achieve an 80% quality rating… suggesting 2 in 10 have […]

Watching the Steve Jobs “Lost Interview,” Part 2

Watching the Steve Jobs “Lost Interview,” Part 2

As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in 1995.  See this CBS News story about the video  or you can rent the video via (what else)  Apple iTunes  (as well as  Amazon  and  YouTube, all costing $3.99). I’ll share a few other […]

By November 6, 2012 0 Comments Read More →
Watching the Steve Jobs “Lost Interview,” Part 1

Watching the Steve Jobs “Lost Interview,” Part 1

Recently, I stumbled across something that’s been out for about a year, a lost video of Steve Jobs being interviewed in 1995. See this CBS News story about the video or you can rent the video via (what else) Apple iTunes (as well as Amazon and YouTube, all costing $3.99).  While I love my Macs […]

By November 5, 2012 4 Comments Read More →
Google Nexus Q – Made in the USA

Google Nexus Q – Made in the USA

I’m not sure Google has much of a market for a $299 media player (with the AppleTV and Roku players being under $100), but it’s noteworthy that the new Google Nexus Q is made in the USA (see picture at left of the bottom of the device, click for a larger view). See this CNET […]

Stuff I’m Reading, May 7, 2012: Nurses, Blame, Government, Apple in China

Here are links to some more articles I’ve read recently that might be of interest on a number of Lean related topics: Twin boys die after morphine overdose (understaffing, poor training, & other system issues) Two years on, gov’t says it’s Leaner  (Regina, Saskatchewan) Montreal nurses suspended over woman’s death during childbirth (only the nurses […]

My Trip to the Apple Store was Like a Hospital Visit

My Trip to the Apple Store was Like a Hospital Visit

I generally love the Apple Stores for their customer service and environment, as a primary Mac user for the past four years. You may have read stories about how executives from the Apple Store have been working with Stanford Hospital to create a better environment and experience for patients. It’s another fascinating example of taking […]

“The speed and flexibility is breathtaking” – But in a good way?

There has been a lot of buzz over last Sunday’s New York Times article “How the U.S. Lost Out on iPhone Work.” It’s good to see issues of manufacturing competitiveness talked about in the media and among my Facebook friends who usually aren’t talking about factories. So why aren’t iPhones assembled here in the U.S.? […]

By January 27, 2012 34 Comments Read More →

Your Thoughts on Recent Articles about Apple, Foxconn, and China?

This week, I’ve been reading and listening to a lot of articles about working conditions at the Foxconn facilities in China. These stories are primarily focused on Apple, but nearly any computer, gadget, or mobile device is made there, ranging from iPhones to Android tablets to my Kindle Fire. I have a longer blog post […]

By January 26, 2012 Read More →
Steve Jobs as a Model Leader? As a Manufacturing Leader?

Steve Jobs as a Model Leader? As a Manufacturing Leader?

As I wrote about after his death, I am appreciative of the products and services that Steve Jobs brought to the world.  That said, some of his behavior, as reported in the biography written by Walter Isaacson (the simply titled “Steve Jobs“) is less than admirable.  Some felt the need to dance on his grave, […]

By January 11, 2012 8 Comments Read More →
In Memoriam, Steve Jobs (1955-2011)

In Memoriam, Steve Jobs (1955-2011)

My deepest sympathies to his family and those who knew him. Steve Jobs is certainly an American original and he’s the Thomas Edison and Henry Ford of our times, combined. Jobs’ products make my life easier, more fun, more productive, and more enjoyable every single waking hour of every day. Starting in 3rd grade, my […]

By October 6, 2011 7 Comments Read More →
Changes in Mac OS X “Lion” and Parallels to Workplace Changes

Changes in Mac OS X “Lion” and Parallels to Workplace Changes

 It’s nowhere near as important as yesterday’s topic of employee and patient safety, but my last two days of using the new Mac OS X 10.7 “Lion” operating system made me think of some classic change management challenges that might be of interest to Windows and Linux users even. If you’ve ever used a computer […]

Real-Time Office Kaizen With the Help of Twitter; Practicing What I Preach

Real-Time Office Kaizen With the Help of Twitter; Practicing What I Preach

As I’ve been working on my upcoming second book,  Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Improvements, I’ve had “kaizen” (or continuous improvement) on the brain even more than usual. One distinction between kaizen ideas and a traditional “suggestion system” is that, with kaizen, you maintain control of your own idea to see it through […]

April Fool 2011: New “A3″ App Utilizes Two iPads & Virtual Sensei Technology

April Fool 2011: New “A3″ App Utilizes Two iPads & Virtual Sensei Technology

Today, I’m happy to bring you an interview, conducted via Skype Chat, with Baka Eipuriru, inventor of a new iPad app called “A3 Sensei.”  It is a new app (a pair of apps, actually) that you can use to create and share A3s, a core Lean and TPS problem solving and planning methodology that has […]

Enough with the Factory Bashing, Please – Healthcare Professionals and WIRED Magazine

Enough with the Factory Bashing, Please – Healthcare Professionals and WIRED Magazine

Those of you who know my background know that I spent the first 10 years of my career working in various manufacturing sectors (including GM, Dell, and Honeywell). I moved into healthcare in 2005, part of the wave of people who are transferring the Lean methodology of management and quality improvement into an industry that […]

By February 25, 2011 22 Comments Read More →
Error Proofing a Voice Prompt System

Error Proofing a Voice Prompt System

The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better than my recent experiences with Verizon, I’m happy to say). I received a “robo-call” the day before, confirming my appointment. All systems are a go, but I think I discovered a […]

By August 11, 2010 9 Comments Read More →

WSJ Wrongly Blames Apple Inventory Problems on “Lean Manufacturing”

OK, so I’ll admit I had a case of “rabbit ears” when I took the WSJ to task for calling the doomed BP Deepwater Horizon rig a “lean” operation. They were using the colloquial everyday use of “lean,” a term that can get in the way of understanding the real “lean manufacturing” principles and approaches […]