14 things this crazy old man told me about management are too unbelievable to believe but they totally make sense

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7. Institute leadership (see Point 12 and Ch. 8). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.

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See Dr. Deming’s 14 Points for Management

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