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Why Would a New Healthcare CEO Kill a Lean Program?

Why Would a New Healthcare CEO Kill a Lean Program?

Back in September 2015, I wrote a post (“Learning to be Lean” – An Inside Look at a Rapid Improvement Event“) that linked to a Modern Healthcare article about a Rapid Improvement Event at Presence Health in Illinois. The piece was written by journalist Sabriya Rice, who had been allowed to participate in the event. The […]

Key Tweets from @MarkGraban – Week of April 25, 2016: Patients Aren’t Cars, Cats on Computers

Key Tweets from @MarkGraban – Week of April 25, 2016: Patients Aren’t Cars, Cats on Computers

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

My Internet Problems Continue… Bad Customer Service Continues

My Internet Problems Continue… Bad Customer Service Continues

Hi – No blog post with actual, typical Lean content today… as you might have read earlier in the week, my experience as a new Frontier FIOS internet customer was a complete disaster. I’m on Day 10 without working home office internet, which is both frustrating AND very time consuming. read more

Lean Podcasts

Podcast #248 – Drew Locher, Lean Office to Lean Enterprise

Podcast #248 – Drew Locher, Lean Office to Lean Enterprise

Joining me for episode #248 of the podcast is Drew Locher, an author, consultant, speaker, and, also like me, a faculty member for the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value. You can read his bio via his consulting website, Change Management Associates. Drew’s books include Value Stream Mapping for Lean Development: A How-To Guide for […]

Podcast #247 – James Chisholm, ExperiencePoint and Leading Change

Podcast #247 – James Chisholm, ExperiencePoint and Leading Change

My guest for episode #247 is James Chisholm, a principal and co-founder of the Toronto-based ExperiencePoint. James is a pioneer in the design of online game-based learning, and has authored numerous leadership simulations in use by over 100,000 executives and managers worldwide. I fell in love with their “Lakeview” hospital change management simulation a few years back when […]

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Episode #246 is my second episode in recognition of Patient Safety Awareness Week. My guest is Steve Montague, who talked about Lean and Crew Resource Management with me in episode #195 in 2014. He’s a retired Navy fighter pilot, a commercial pilot, and a consultant for hospitals and health systems… and a fellow Texan and a […]

Featured Videos

“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

If you ever hear people say something like “Lean doesn’t work in healthcare,” you could point people to these videos that are at the top of this post (and in these blog posts and this YouTube playlist). In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see […]

By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important

Yesterday, I did a webinar about the “ExperienceChange” workshops that I’m facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement…

By December 4, 2015 0 Comments Read More →
Are You Making Excuses or Solving Problems?

Are You Making Excuses or Solving Problems?

Here is a 10-minute talk I gave at the 2014 Lean Transformation Summit. I’m introduced by Jim Womack and we do Q&A at the end. Looking at your own organization today, do you hold yourself back by making excuses or do you get creative and find new ways of doing things? Many organizations aspire to […]

By August 16, 2014 5 Comments Read More →

Other Recent Lean Posts

11 Ways You Can Get Ideas to Flow From Staff

11 Ways You Can Get Ideas to Flow From Staff

Mark’s note: Today’s guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I’ve met Duke many times at the annual Society for Health Systems conference and he’s always a pleasure to talk with. He shares quite a bit online through the online “Healthcare Management Engineers” […]

By April 28, 2016 0 Comments Read More →
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers

A Radical Idea in Healthcare: Refunds for Dissatisfied Customers

I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up sharing a story of mine that’s related and might just recount a few screw ups on my part… but I think I eventually did the right thing. Failing (?) the NorthBay […]

Part 3 – 3 Strategies for Leaders Who Have No One to Lead: An Apprentice

Part 3 – 3 Strategies for Leaders Who Have No One to Lead: An Apprentice

Mark’s note: Here’s the latest in the series by a guest blogger, Paul Serafino. Click here to read earlier posts in this series about leaders who have no one to formally lead. By Paul Serafino: The second strategy in this series is about relationship building, much like the first strategy you read about (and tested […]

#FrontierFail & Frontier Lies… Why Competence is Required Before Lean

#FrontierFail & Frontier Lies… Why Competence is Required Before Lean

I think I’m done complaining about Frontier Communications on Twitter. It’s been a very frustrating week, as I’m on day 6 of a complete internet outage. You can read my long rant about it here on LinkedIn: How Frontier Communications Uses Twitter as Just One More Way to Chase a Customer Away read more

Key Tweets from @MarkGraban – Week of April 18, 2016: Frontier #FAIL, Plank Meetings, A Lean Learner on NPR

Key Tweets from @MarkGraban – Week of April 18, 2016: Frontier #FAIL, Plank Meetings, A Lean Learner on NPR

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]