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Without Kaizen, There Can Be No Accountability

Without Kaizen, There Can Be No Accountability

Last week, I had a chance to sit in on a leadership class that was co-taught by Dr. David Munch (listen to my podcast with him here).

During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses not always scanning patient bar codes and medications 100% of the time.

By February 28, 2017 0 Comments Read More →
The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

The Oscars, An Embarrassing Preventable Error, #Lean, and Process Improvement

Alternative headline: “Poorly Designed Card Trips Up Beatty and Dunaway at The Oscars.” Or “A Bad Process Beats Warren Beatty Every Time.”

I’m in the Los Angeles area for some consulting work the next few days. I was happy that traffic from LAX seemed light because everybody in this area was home watching the Academy Awards on TV, it seemed.

By February 27, 2017 9 Comments Read More →
Key Tweets from @MarkGraban Week of Feb 20: Simpsons Hospital, Gas Caps, Dongles

Key Tweets from @MarkGraban Week of Feb 20: Simpsons Hospital, Gas Caps, Dongles

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff.

By February 25, 2017 0 Comments Read More →

Lean Podcasts

Podcast #275 – Katie Anderson, #Lean Reflections on Living in Japan

Podcast #275 – Katie Anderson, #Lean Reflections on Living in Japan

My guest Katie Anderson, previously a guest for Episode #233, is back again talking about lessons learned and reflections from her 18 months living in Japan. And check out a contest to win a copy of my book, courtesy of Katie and her blog...

By February 8, 2017 2 Comments Read More →
Podcast #274 – Jay Arthur, “Lean Six Sigma for Hospitals”

Podcast #274 – Jay Arthur, “Lean Six Sigma for Hospitals”

My guest for Episode #274 of the podcast is Jay Arthur, author of Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition. To me, "Lean Sigma" is often a controversial topic... not because anything is wrong with Six Sigma…

By February 1, 2017 4 Comments Read More →
Podcast #273 – David Veech, His New Book “Leadersights”

Podcast #273 – David Veech, His New Book “Leadersights”

Joining me for Episode #273 of the podcast is David Veech, author of the new book Leadersights: Creating Great Leaders Who Create Great Workplaces.

David is a senior lecturer in the Department of Management Sciences at Ohio State University and their Fisher College of Business, teaching in the MBOE program (see his full bio).

By January 25, 2017 1 Comments Read More →

Featured Videos

Mark Graban, Quality Digest Interview (With Transcript)

Mark Graban, Quality Digest Interview (With Transcript)

Dirk Dusharme, Mike Richman, and I talked about:

The 3rd edition of Lean Hospitals, This article I wrote for Quality Digest, and more such as:

“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see the impact that a “culture of continuous improvement” has on people and their lives.

By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important

Yesterday, I did a webinar about the "ExperienceChange" workshops that I'm facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement...

By December 4, 2015 0 Comments Read More →

Other Recent Lean Posts

I Was Asked to Share “Pet Peeves” About Lean (and Lean Sigma)

I Was Asked to Share “Pet Peeves” About Lean (and Lean Sigma)

Thanks to GoLeanSixSigma.com for asking me some questions for a discussion that they've posted on their website. On the pet peeves issue, I tried to address, in particular, some of the "Lean Sigma" stuff that I have blogged about here on this site...

By February 24, 2017 1 Comments Read More →
If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

I get worked up about labeling a troubled surgical department as "a factory," but there are far more important issues of patient safety and hospital culture to be discussed related to a Seattle Times investigative piece.

By February 23, 2017 8 Comments Read More →
#TBT: My Podcast Interview with Joe Swartz on a Kaizen Culture in Healthcare

#TBT: My Podcast Interview with Joe Swartz on a Kaizen Culture in Healthcare

This post looks back at a podcast that I did a few years ago with Joe Swartz, talking about how he helped introduce Kaizen at Franciscan St. Francis Health and how they’ve built that culture.

By February 23, 2017 1 Comments Read More →
The Need to Consider Other Perspectives in Process Design & Kaizen

The Need to Consider Other Perspectives in Process Design & Kaizen

In this post, I describe an idea (or a suggestion?) that led to a Kaizen improvement through Catalysis (formerly known as the ThedaCare Center for Healthcare Value).

By February 22, 2017 4 Comments Read More →
Win a Free Copy of “Practicing Lean”

Win a Free Copy of “Practicing Lean”

In celebration of the paperback release of our book Practicing Lean, I am running a giveaway contest, through Amazon, that runs until February 27.

To enter, click this link and follow the instructions there.

By February 21, 2017 0 Comments Read More →