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Examples of Corporate Speak Masking Reality in Banking and Healthcare

Examples of Corporate Speak Masking Reality in Banking and Healthcare

I get annoyed by corporate euphemisms, such as referring to pe0ple as “resources,” the term “right-sizing” for layoffs, and the type of jargon and babble parodied in the Weird Al song “Mission Statement.” Using unclear language can intentionally mask and hide reality, or sometimes it’s just another form of incompetence. read more

By December 2, 2016 1 Comments Read More →
#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library. They are also available via YouTube and this playlist. As we enter the last month of the year, I thought I’d look […]

By December 1, 2016 0 Comments Read More →
Human Nature Around Incentives & Rewards… Even in North Korea?

Human Nature Around Incentives & Rewards… Even in North Korea?

Dr. W. Edwards Deming used to warn against replacing intrinsic motivation with extrinsic rewards and incentives. Brian Joiner (author of Fourth Generation Management), who worked with Deming, warned that setting targets and quotas can lead to three things: improving the system, distorting the system, or distorting the numbers. read more

By November 30, 2016 3 Comments Read More →

Lean Podcasts

Podcast #268 – @TomEhrenfeld, on #Lean Books & #LeanStartup

Podcast #268 – @TomEhrenfeld, on #Lean Books & #LeanStartup

My guest for Episode #268 is a long-time friend of mine in the Lean community and Lean Enterprise Institute circles, Tom Ehrenfeld (@tomehrenfeld). Tom is a writer and editor living in Cambridge, MA. A former writer/editor with Inc. Magazine and Harvard Business Review, he is the author of The Startup Garden: How Growing A Business Grows You. He works as a consulting editor […]

By November 29, 2016 0 Comments Read More →
Podcast #267 – Steve Shortell on #Lean Healthcare Research

Podcast #267 – Steve Shortell on #Lean Healthcare Research

Joining me for Episode #267 is Stephen M. Shortell PhD, MPH, MBA. He is Blue Cross of California Distinguished Professorship, HPM and is a Professor of Organizational Behavior at the University of California Berkeley School of Public Health. He is the director of the Center for Healthcare Organizational and Innovation Research (CHOIR). Today, we are talking about […]

By November 7, 2016 1 Comments Read More →
Podcast #266 – Karyn Ross on Lean for Service Excellence

Podcast #266 – Karyn Ross on Lean for Service Excellence

My guest for Episode #266 of the podcast is Karyn Ross (@KRCLean4Service on Twitter), co-author of the new book (with Jeff Liker): The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.

By October 25, 2016 2 Comments Read More →

Featured Videos

Mark Graban, Quality Digest Interview (With Transcript)

Mark Graban, Quality Digest Interview (With Transcript)

Dirk Dusharme, Mike Richman, and I talked about: The 3rd edition of Lean Hospitals, This article I wrote for Quality Digest, and more such as: Why we need to remind everybody that Lean is about flow AND quality Do names and terms matter? How do we get healthcare professionals to be excited instead of cynical about […]

“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

If you ever hear people say something like “Lean doesn’t work in healthcare,” you could point people to these videos that are at the top of this post (and in these blog posts and this YouTube playlist). In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see […]

By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important

Yesterday, I did a webinar about the “ExperienceChange” workshops that I’m facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement…

By December 4, 2015 0 Comments Read More →

Other Recent Lean Posts

Free Webinar Wednesday: How a Hospital Spreads Continuous Improvement with @KaiNexus

Free Webinar Wednesday: How a Hospital Spreads Continuous Improvement with @KaiNexus

On Wednesday at 1 pm ET, I’m hosting another free webinar in our KaiNexus Webinar series. The presenter will be Tania Lyon, Director, Organizational Performance Improvement at St. Clair Hospital in Pennsylvania. The webinar is titled: When Post-Its Didn’t Cut it Anymore: How a Hospital Adopted KaiNexus In this webinar, you will learn: The preconditions […]

By November 29, 2016 0 Comments Read More →
How Lean Thinkers Shop? Plus the Lean Blog Holiday Gift Guide 2016

How Lean Thinkers Shop? Plus the Lean Blog Holiday Gift Guide 2016

I’m guessing most “Lean thinkers” stayed home the other day on the “Black Friday” shopping day. Why might this be? For one, I think we tend to put safety first, so we avoid jostling, pushing, and shoving for discounts (and the injuries that can follow, sadly). Second, we hate the “waste of waiting,” so we don’t […]

By November 28, 2016 2 Comments Read More →
Key Tweets from @MarkGraban Week of Nov 21: Saban, Toussaint, & More

Key Tweets from @MarkGraban Week of Nov 21: Saban, Toussaint, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By November 26, 2016 0 Comments Read More →
Giving Thanks for Giving Back: Toyota Helps Another Food Bank

Giving Thanks for Giving Back: Toyota Helps Another Food Bank

Yesterday was the Thanksgiving holiday in the U.S., so I hope you enjoyed the day if you’re here and celebrating the holiday. I saw this article and it’s great to see Toyota getting involved in the community again, this time in West Virginia: Toyota helps local food bank fight hunger read more

By November 25, 2016 0 Comments Read More →
Improving Thanksgiving Dinner Operations

Improving Thanksgiving Dinner Operations

It’s almost Thanksgiving here in the United States, so I’ll be taking the rest of the week off from the blog to enjoy some downtime with family. Improving operations, usually through Lean, was my main job in different manufacturing companies that I worked for before moving to healthcare in 2005. read more

By November 22, 2016 0 Comments Read More →