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Dr. Deming on Why Improvement Stalls Out, Today’s Hospital Patient Safety Parallels

Dr. Deming on Why Improvement Stalls Out, Today’s Hospital Patient Safety Parallels

Can leaders get some improvement just by asking for it? Does improvement stall out if we don't have a method for doing so? What can "process behavior" charts show us in our work today?

Sad Bloomberg BusinessWeek Article on Auto Supplier Safety, Thoughts for Healthcare

Sad Bloomberg BusinessWeek Article on Auto Supplier Safety, Thoughts for Healthcare

A few of you sent me this article... and you were correct to think I would be interested: "Inside Alabama's Auto Jobs Boom: Cheap Wages, Little Training, Crushed Limbs." What are the parallels and lessons for hospitals?

Free Webinar Recording: How to Coach for Creativity & Service Excellence

Free Webinar Recording: How to Coach for Creativity & Service Excellence

I'm happy to be playing the role of host for a free webinar being held next Tuesday, March 28... presented by Karyn Ross, co-author of the Shingo Award-winning book The Toyota Way to Service Excellence. Her webinar is titled: "How to Coach for Creativity & Service Excellence"

Lean Podcasts

Podcast #277 – Kay Kendall, #Lean and Leading the Malcolm Baldrige Way

Podcast #277 – Kay Kendall, #Lean and Leading the Malcolm Baldrige Way

Joining me for episode #277 of the podcast is Kay Kendall (@KayAKendall), co-author (with Glenn Bodinson) of the excellent book Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results.

Podcast #276 – Andy Sheppard, #Lean, Change Management & More

Podcast #276 – Andy Sheppard, #Lean, Change Management & More

My guest for Episode #276 is a Lean consultant (although he might not prefer that term) and an author, A J (Andy) Sheppard. Andy is the author of The Incredible Transformation of Gregory Todd: A Novel about Leadership and Managing Change and also contributed a chapter to my Practicing Lean book project.

Podcast #275 – Katie Anderson, #Lean Reflections on Living in Japan

Podcast #275 – Katie Anderson, #Lean Reflections on Living in Japan

My guest Katie Anderson, previously a guest for Episode #233, is back again talking about lessons learned and reflections from her 18 months living in Japan. And check out a contest to win a copy of my book, courtesy of Katie and her blog...

By February 8, 2017 2 Comments Read More →

Featured Videos

Mark Graban, Quality Digest Interview (With Transcript)

Mark Graban, Quality Digest Interview (With Transcript)

Dirk Dusharme, Mike Richman, and I talked about:

The 3rd edition of Lean Hospitals, This article I wrote for Quality Digest, and more such as:

“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see the impact that a “culture of continuous improvement” has on people and their lives.

By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important

Yesterday, I did a webinar about the "ExperienceChange" workshops that I'm facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement...

By December 4, 2015 0 Comments Read More →

Other Recent Lean Posts

Key Tweets from @MarkGraban Week of March 20: #Lean, ROI, Shopping Belt

Key Tweets from @MarkGraban Week of March 20: #Lean, ROI, Shopping Belt

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff. You can follow me @MarkGraban and join the fun and the conversation...

Learning Not to Blame: Spring Training Baseball Edition

Learning Not to Blame: Spring Training Baseball Edition

Lean thinkers do their best to avoid blaming individuals for systemic problems. This lesson comes also from W. Edwards Deming who was deeply influential on Toyota.

It’s easier said than done. Old habits die hard. We all sometimes find ourselves thinking blaming thoughts instead of thinking about the system and how that contributes to the problem or scenario.

10 Years of “L.A.M.E.”

10 Years of “L.A.M.E.”

It's been 10 years since I first wrote about my awkward acronym L.A.M.E. Is it helpful to distinguish between true Lean principles and "Lean As Misguidedly Explained?" Will we see more L.A.M.E. talk and behaviors in the future?

Good Design of Products or Processes Makes Doing the Right Thing Obvious & Easy

Good Design of Products or Processes Makes Doing the Right Thing Obvious & Easy

Good design, for products or processes, should be intuitive, if not obvious. In this post, I struggle with refueling my car, opening a trash can, and finding an auditorium seat writing surface. Hilarity ensues.

Key Tweets from @MarkGraban Week of March 13: #Lean Healthcare in Europe & More

Key Tweets from @MarkGraban Week of March 13: #Lean Healthcare in Europe & More

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff. I was in Belgium all week for the Lean Healthcare Transformation Summit Europe (#HCsummitEurope17).