tag:blogger.com,1999:blog-7108456.post-35683724939323942852008-07-25T12:40:00.000-05:002008-07-25T12:40:00.000-05:002008-07-25T12:40:00.000-05:00I agree with David, they buyers should have had a very good idea of the of what his/her functional requirements and results he/she was looking for from the software before they even entertained a salesperson to show their wares. Unfortunately, many businesses big and small do not work that way and that is why they invest huge dollars in software that they never use effectly or even worse do not use it at all. <BR/><BR/>Reminds me of a hospital client of mine that paid for a Radiology Imaging Software System that would burn the xray, CT Scans and MRI's to a disk for their doctors. This was as opposed to printing copies and sending them off to the docs via snail mail. The system cost $60,000 in capital budget dollars and it never got used. The system worked fine but they did not examine the whole work stream for this great product that did what was billed and found out it was too complex for the doctors offices computers and workstations to handle. <BR/><BR/>They never did a test to see if the doctors could read the disks at their computers in their offices. Was not the sales rep's fault it was the buyer of the software system.<BR/><BR/>But then again, there is probably some great software that has been created but due to poor salesmanship and marketing the end customer never got to realize the great value it would bring. Every product needs to be sold and sold professionally with integrity.Bob Yoklhttp://www.strategicva.comnoreply@blogger.com