Comments on Lean Blog: Buying a bigger pair of pants will NOT solve your ...

Having had an email address of some sort since Jul...

2007-12-16T11:19:00.000-06:00

Having had an email address of some sort since July 1993 I can attest that over all those years I can not recall having sent, or received, any email which lead directly to a huge increase in sales, revenues or profits for any of my endeavors.

I do recall, however, an endless stream of poorly composed and grammatically embarrassing communications- sent and received- which could have been better handled with a quick phone call.

Many folks these days seem to be confusing email volume with productivity. Our mining company's drive to lean processes leaves very little space on stage for demonstrations of one's Coefficient of Blackberry Clackitivity.

Andrew, Your point about the lack of value of most...

2007-12-14T14:20:00.000-06:00

Andrew,

Your point about the lack of value of most incoming mail is borne out by a recent WSJ survey on email. 57% of respondents said that a quarter or less of their daily email had any value. (You can see the results and my comments on my blog here: http://tinyurl.com/yuoa39.

I used to work with a fellow, now one of my closes...

2007-12-13T18:16:00.000-06:00

I used to work with a fellow, now one of my closest friends. He used to be a Europe and North Africa Director of a Tier 1 prior to us meeting.

One day I arrived at work to find an engineer and he asked me where this person was as they had a meeting. I explained that I thought that this was unlikely as my friend was in Ireland and he and I were in south east England.

He explained that he'd spoke to him on the phone and that it was all arranged.

Knowing the individual concerned I asked whether he'd confirmed that and he said yes.

I asked how and he responded that he'd done so via email.

I then pointed out that the person concerned had worked there for 9 months, ran the biggest operation on site to the tune of $100m and that he did not know how to and had never accessed an email since the day he arrived.

I'd note that 4 years on and after 10 years in industry and 4 years in health care that individual is now a European director of a Dow Jones company and is works in more or less the same way now that he worked then.

This is the old joke, you set your self up with 3 in-boxes. The first is the day it arrives, the second is where it is moved to after 7 days, after 14 you move it to a third and after a further 7 if no one asks you about it you file it under T for trash.........

Most mail eventually ends up being filed with no one enquiring after it......

A friend of mine once asked a friend of his, who i...

2007-12-13T06:49:00.000-06:00

A friend of mine once asked a friend of his, who is now a VP at a major auto company, "Tom, don't you ever answer your voice mail?"

He related the story about how, during a 70 mile drive, he was listening to his phone messages and leaving replies. When he got to his destination, he had more unheard messages then when he had started.

I can remember back to the days of the paper in box and pink phone slips being the only available technology. As part of the hiring selection process, the candidate had to pass an in box prioritization test - you get back from a two week's vacation (no Blackberry or cell phone back then) and need to go through the correspondence and prioritize your actions.

This is still a usefull skill!