tag:blogger.com,1999:blog-7108456.post6289138977746193087..comments2007-06-30T17:59:28.310-05:00Mark Grabanhttp://www.blogger.com/profile/07953086531083611251noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7108456.post-30927190122547259692007-06-30T17:59:00.000-05:002007-06-30T17:59:00.000-05:002007-06-30T17:59:00.000-05:00I've always found SMART goals to be somewhat lacking. There's definitely some value to the approach, but it seems to lead to a "you got what you asked for" mentality, rather than a "deliver what the customer wants" mentality. I find that conveying the <I>intent</I> of the request is far more important than the specifics of the individual request.<BR/><BR/>You stated the intent this in your example--the intent was to avoid stinking up the house--but the actual SMART request does not need to include it. I find that most miscommunication, both at work and in my marriage, happens not because requests are not SMART, but because they are lacking in intent.Tomhttp://tomhopper.wordpress.comnoreply@blogger.com