tag:blogger.com,1999:blog-7108456.post-53492764221817484412007-08-11T07:33:00.000-05:002007-08-11T07:33:00.000-05:002007-08-11T07:33:00.000-05:00I still don't buy it, that technology is the solution to emergency room queues. I hear too many stories of ER's *eliminating* the wait through process and flow improvement. Making significant process changes to how triage is done can eliminate the need for technology such as this. <BR/><BR/>To your point about "we have to understand the problem," the problem is long waiting time. Prioritizing queues or tracking queues might prevent long outlier times, but it doesn't get to the root causes of WHY the patients have to wait.<BR/><BR/>I'm sorry, but being in the "business of queueing" is just like someone being in the business of warehouse automation in the manufacturing world. Automating a problem is not a true solution to me. It's what non-creative people do, they throw money at technology that will solve their problem. Even if it works, it's an expensive approach.Mark Grabanhttp://www.blogger.com/profile/07953086531083611251noreply@blogger.com