tag:blogger.com,1999:blog-7108456.post-1975337975479460092007-07-13T09:11:00.000-05:002007-07-13T09:11:00.000-05:002007-07-13T09:11:00.000-05:00Thanks for your comment.<BR/><BR/>"The technology is out there. Why not use it?"<BR/><BR/>That's not the "lean thinking" approach. Toyota is not afraid of technology, but they don't jump in to use it just because it's there. If the system was put in place because "waiting times are too long," the Lean approach would push you to ask "why" the waiting times are so long. Maybe there are some "root causes" that can be fixed to avoid the need for the technology AND reduce waiting times. <BR/><BR/>There is cost to installing and maintaining technology.<BR/><BR/>But, it also concerns me that a kiosk can't make any medical assessment of a patient's condition. This is different than checking in at a bank or something.<BR/><BR/>I'm curious to hear more about your experiences with the system and how it was perceived as "caring."Mark Grabanhttp://www.blogger.com/profile/07953086531083611251noreply@blogger.com