tag:blogger.com,1999:blog-7108456.post-91809358706156131522008-03-13T18:58:00.000-05:002008-03-13T18:58:00.000-05:002008-03-13T18:58:00.000-05:00Pascal Dennis' recent book Getting the Right Things Done provides a great roadmap for "going through the PDCA process" as Mark suggests. The sustaining piece is covered in the later parts of the book in the check, problem solve, adjust phases.<BR/><BR/>We've had lots of people read it and do what Pascal suggests, and the results are impressive. The key is to start working on and getting success against your biggest problems. That will fuel your next project, and is also a good way to involve senior leaders because they are the ones that want the biggest problems solved the most...Islands Innovationhttp://www.blogger.com/profile/13067958339009874960noreply@blogger.com