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Mark Graban, Quality Digest Interview (With Transcript)

Mark Graban, Quality Digest Interview (With Transcript)






Dirk Dusharme, Mike Richman, and I talked about: The 3rd edition of Lean Hospitals, This article I wrote for Quality Digest, and more such as: Why we need to remind everybody that Lean is about flow AND quality Do names and terms matter? How do we get healthcare professionals to be excited instead of cynical about […]






“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis






If you ever hear people say something like “Lean doesn’t work in healthcare,” you could point people to these videos that are at the top of this post (and in these blog posts and this YouTube playlist). In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see […]






By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important






Yesterday, I did a webinar about the “ExperienceChange” workshops that I’m facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement…











By December 4, 2015 0 Comments Read More →
Are You Making Excuses or Solving Problems?

Are You Making Excuses or Solving Problems?






Here is a 10-minute talk I gave at the 2014 Lean Transformation Summit. I’m introduced by Jim Womack and we do Q&A at the end. Looking at your own organization today, do you hold yourself back by making excuses or do you get creative and find new ways of doing things? Many organizations aspire to […]






By August 16, 2014 5 Comments Read More →
Mark Graban Talks Kaizen and Continuous Improvement (Clips)

Mark Graban Talks Kaizen and Continuous Improvement (Clips)






This video contains clips of a talk I gave at the University of Michigan Health System in early 2014. I cover some basics about the Kaizen approach to continuous improvement and how that fits into the “A3” problem solving model that is used widely at UMHS and other organizations.






By February 18, 2014 0 Comments Read More →