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Mark Graban, Quality Digest Interview (With Transcript)

Mark Graban, Quality Digest Interview (With Transcript)

Dirk Dusharme, Mike Richman, and I talked about:

The 3rd edition of Lean Hospitals, This article I wrote for Quality Digest, and more such as:

“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see the impact that a “culture of continuous improvement” has on people and their lives.

By February 23, 2016 1 Comments Read More →
Webinar Recording – Why Change Management and Lean Are So Important

Webinar Recording – Why Change Management and Lean Are So Important

Yesterday, I did a webinar about the "ExperienceChange" workshops that I'm facilitating and would love to bring to your organization. In the webinar, the first part talks about the need for change management practices and higher levels of employee engagement...

By December 4, 2015 0 Comments Read More →
Are You Making Excuses or Solving Problems?

Are You Making Excuses or Solving Problems?

Here is a 10-minute talk I gave at the 2014 Lean Transformation Summit. I’m introduced by Jim Womack and we do Q&A at the end.

Looking at your own organization today, do you hold yourself back by making excuses or do you get creative and find new ways of doing things? Many organizations aspire to a culture of continuous improvement… at least for a while, until it gets difficult. Leaders say things like, “We don’t have time for improvement.” Is that an excuse that leads you to give up or is that a problem that you can solve with a bit of moxie and creativity?

By August 16, 2014 5 Comments Read More →
Mark Graban Talks Kaizen and Continuous Improvement (Clips)

Mark Graban Talks Kaizen and Continuous Improvement (Clips)

This video contains clips of a talk I gave at the University of Michigan Health System in early 2014.

I cover some basics about the Kaizen approach to continuous improvement and how that fits into the “A3” problem solving model that is used widely at UMHS and other organizations.

By February 18, 2014 0 Comments Read More →