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I Was Asked to Share “Pet Peeves” About Lean (and Lean Sigma)

I Was Asked to Share “Pet Peeves” About Lean (and Lean Sigma)

Thanks to GoLeanSixSigma.com for asking me some questions for a discussion that they've posted on their website. On the pet peeves issue, I tried to address, in particular, some of the "Lean Sigma" stuff that I have blogged about here on this site...

By February 24, 2017 0 Comments Read More →
If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

If a Surgeon or Hospital Puts Quantity over Quality, Why Call it a “Factory?”

I get worked up about labeling a troubled surgical department as "a factory," but there are far more important issues of patient safety and hospital culture to be discussed related to a Seattle Times investigative piece.

By February 23, 2017 8 Comments Read More →
The Advice about #Lean That Your Hospital CEO Should Be Getting

The Advice about #Lean That Your Hospital CEO Should Be Getting

Art Byrne's latest book, The Lean Turnaround Action Guide, has a lot of great tips that he's trying to share, CEO to CEO. How many CEOs are reading this book and heeding his advice, in manufacturing or in healthcare?

By February 21, 2017 3 Comments Read More →
Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in Indianapolis to see what a “culture of continuous improvement” is like in a way that will help you in creating the same for your organization.

By February 14, 2017 1 Comments Read More →
Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

I continue sharing documents from the Don Ephlin library archive. What did Ford and the UAW learn when they visited Japan in 1981? Many of the things that made Japanese industry successful are the same things that make organizations successful with Lean today, including in healthcare.

By February 13, 2017 2 Comments Read More →
#TBT: My Reflections on Dr. Deming’s Notes from a 1987 Hospital Stay

#TBT: My Reflections on Dr. Deming’s Notes from a 1987 Hospital Stay

Today's post points to my guest blog post for the W. Edwards Deming Institute: Reflections on Dr. Deming's Hospital Notes - What Has Changed Since 1990? Why do the same problems that Dr. Deming experienced as a patient 30 years ago still happen so often today?

By February 2, 2017 3 Comments Read More →
The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

Are there parallels between medicine and organizations when we look at the tension between heroism and the sometimes boring work of preventing problems and improving things? I comment on an article by Dr. Atul Gawande…

By January 31, 2017 1 Comments Read More →
Lean as Redesign and Continuous Improvement, for Organizations or a Blog

Lean as Redesign and Continuous Improvement, for Organizations or a Blog

Lean sometimes gets, I think, an unfair rap that it’s only a method for incremental improvement. See this article, for example: “Limits of Lean — Transformative Care Redesign Must Go Beyond Typical Lean-Based Improvements.”

By January 30, 2017 0 Comments Read More →
Improving Safety & Quality Matters, but a $54 Million Cost Savings Makes for a Better Headline?

Improving Safety & Quality Matters, but a $54 Million Cost Savings Makes for a Better Headline?

I saw this article a few days ago in one of the larger healthcare industry trade publications: How One Woman Saved IU Health $54 Million The headline is misleading, as addressed in the opening sentence / sub-headline of the story (via HealthLeaders): “With a little help from about 10,000 of her friends and colleagues, the head

By January 26, 2017 2 Comments Read More →
You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement

You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement

When I talk to organizations about Kaizen, or continuous improvement, there's far too much self-defeating talk, where people say things like: "We're not going to try this Kaizen process because our culture isn't ready yet."

By January 19, 2017 1 Comments Read More →
2nd Post for the Deming Institute Blog: The Failed “Livonia Philosophy”

2nd Post for the Deming Institute Blog: The Failed “Livonia Philosophy”

Yesterday, the W. Edwards Deming Institute published the second in my series of three posts for them: "The Failure of "The Livonia Philosophy" at my GM Plant." Read more...

By January 17, 2017 0 Comments Read More →
Lean is Not Just Process Improvement

Lean is Not Just Process Improvement

In my travels, I often meet people or visit organizations that say something like: "We're doing Lean... we just call it Process Improvement." They have a "Process Improvement" (PI) department...

By January 16, 2017 7 Comments Read More →
Contest: Win a Set of #Lean & #PatientSafety Books Plus Some StoreSMART Supplies

Contest: Win a Set of #Lean & #PatientSafety Books Plus Some StoreSMART Supplies

StoreSMART, a Rochester, New York-based manufacturer and retailer, has been an advertiser on this blog for over six months now. I also very much appreciate that they are trying to learn how to better serve those who are practicing Lean...

By January 12, 2017 1 Comments Read More →
Marie Osmond and The Excuses for Not Getting Lean

Marie Osmond and The Excuses for Not Getting Lean

Hear Mark read the post (subscribe to the podcast series):

I don’t normally pay too much attention to TV commercials, but I was working out the other day and had TV streaming through my iPhone. Appropriately enough, a Nutrisystem ad with Marie Osmond started playing.

By January 10, 2017 2 Comments Read More →
Better Metrics & “Understanding Variation” – An Important Topic for Healthcare

Better Metrics & “Understanding Variation” – An Important Topic for Healthcare

My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler, PhD. It might look like a book about statistics...

By January 9, 2017 3 Comments Read More →
My Post for the Deming Institute Blog: Why Dr. Deming’s Work is So Important to Me

My Post for the Deming Institute Blog: Why Dr. Deming’s Work is So Important to Me

I'm extremely honored that The W. Edwards Deming Institute published my first blog post in a series of three that I've written for them, to be published over the next month or so.

By January 6, 2017 0 Comments Read More →
What the World’s Best Organizations (in Business or Sports) Do…

What the World’s Best Organizations (in Business or Sports) Do…

Domonique Foxworth, who earned an MBA from Harvard Business School after his NFL playing days, says, "... there are competitive advantages to be gained in the way that organizations are run.”

By January 5, 2017 2 Comments Read More →
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement

My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement

I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a very stimulating visit and it was great to see the progress they were making in building a “culture of improvement.”

By January 3, 2017 3 Comments Read More →