Mark Graban

Mark Graban
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Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

Closing Boeing’s “Shadow Factory” is Harder Than it Sounds

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For a long time, I've heard the phrase "the hidden factory" used to describe various forms of waste in a factory, including rework operations...

Improving MRI Safety for Patients and Staff: Tobias Gilk

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Scroll down for how to subscribe, transcript, and more My guest for Episode #497 of the Lean Blog Interviews Podcast is Tobias Gilk, the founder...

The Problem (737 MAX and Beyond) at Boeing Isn’t “Idiots.” It’s...

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As we sit in seat 26A, mindlessly watching a movie, we take for granted that our cell phone (or the shirt off our back)...

What Will a “Quality Stand Down” Day Accomplish at Boeing?

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What do Boeing frontline mechanics and engineers think about this day? What did they expect going into it? How did the day turn out?...

Apply Operations Science to Accelerate Success Now, with Ed Pound [Webinar...

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I'm excited to be hosting and moderating a new webinar that's part of the KaiNexus Continuous Improvement webinar series, to be presented by Ed...

Beyond Blame: How Punishing Healthcare Workers Fails to Prevent Medication Errors

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In healthcare, leaders saying "we'll hold them accountable" too often means, in reality, "we'll punish individuals for mistakes that have many systemic causes." To the...

No, You Can’t Have Too Much Psychological Safety

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Thanks to Timothy R. Clark and Junior Clark for this excellent episode of their "Culture by Design" podcast from LeaderFactor: In the episode, they debunk...

Mistakes are Proof that You’re Trying? A Situational Analysis

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We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn...

Lean Whiskey #44: New Year’s Resolutions, But not Dry January; Boeing...

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Listen: In Episode 44 of the Lean Whiskey podcast, Jamie Flinchbaugh and Mark Graban get back together for this first episode of 2024. Since we're...

Cultivating a Culture of Learning: Overcoming Fear and Futility in Problem-Solving

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"It is in Toyota's DNA that mistakes made once will not be repeated." -- Akio Toyoda, Chairman, Toyota Motor Corporation I love that quote from Mr....

Boeing: “You Get an Inspection! Everybody Gets an Inspection!” [Updated]

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Update: I've written a longer piece about inspection that's now at the bottom of this post. I'm frustrated that the official Boeing response to their...

Learning and Leading Lean as the CEO: Randy Carr of World...

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Scroll down for how to subscribe, transcript, and more My guest for Episode #496 of the Lean Blog Interviews Podcast is Randy Carr, the CEO...