Mark Graban

Mark Graban
5597 POSTS 4489 COMMENTS
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

Defects in Air Travel — At Least I Got There Safely

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Ah, what a day yesterday. You'd think getting from Boston to Philadelphia would be easy. I'm here, teaching my "Key Concepts of Lean in...

Muda (Waste) Driven By Government Protectionism

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To Outfox the Chicken Tax, Ford Strips Its Own Vans - WSJ.comIf people and organizations are good at anything, it's gaming a system or...

Lean Healthcare Conference in Italy

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Lean Forums - Lean Healthcare in ItalyI wish I was attending, but I was asked to pass along this info about a Lean...

Sunday Catchup and Update: Certificates and Certifications

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Not to rehash the whole discussion, but I wanted to point out Tuesday's blog post about lean certifications... and the fascinating string of comments...

Spotted: A Mysterious “Kaizen Corp”Van in Boston

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I saw this van in Boston the other day. I can't find a listing in the Yellow Pages for who they are or what...

Silver Bullets and Easy Answers — Always Appealing

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While in Boston, I'm getting the chance to sit in on some sessions of an MIT Seminar in Healthcare Systems Innovation. Today, the session that...

Au Bon Pain is not French for "Stop the Line"

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I had an interesting encounter at the Kendall Square Au Bon Pain yesterday morning. Not a bad customer experience, but something I noticed in...

Interviewed for articles in "Becker’s Hospital Review"

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I was recently interviewed by a reporter at Becker's Hospital Review and these are the articles, linked below, written for a hospital and operating...

What’s the Buzz on #Lean Certifications? [Be Sure to Read the...

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Question for the readers... what's the latest thinking out there about certifications for Lean? I'm biased against certification, I'll lay that out there. I've never...

Q&A #4 – Michael Balle, What’s the big deal about A3?

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I recently invited questions for Michael Balle, the author of the Shingo Prize winning book The Gold Mine: A Novel of Lean Turnaround. He...

It’s Simple Things that can Fix Healthcare

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Sacramento-area hospitals use simple ways to cut mistakes - Sacramento BeeThis article has some great examples and an endorsement of the Lean mindset in...

President of Dartmouth College Endorses Lean for Healthcare

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I really enjoyed this PBS interview with with Dr. Jim Yong Kim, formerly of Harvard Medical School and now the new President of Dartmouth...