Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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The City of Denton’s Lean Journey & Upcoming Webinar

The City of Denton’s Lean Journey & Upcoming Webinar

I’ve gotten to know to know Harry Kenworthy (pictured at left) over the past few years after meeting at a conference (the Northeast L.E.A.N. conference, I believe). The next Northeast L.E.A.N. Conference is October 4 and 5. It’s a great event and it’s too bad I can’t make it this year. I love the folks […]

By September 6, 2016 2 Comments Read More →
Labor Day and Lean – Creating Better Workplaces, Not L.A.M.E. Ones

Labor Day and Lean – Creating Better Workplaces, Not L.A.M.E. Ones

Today is the Labor Day holiday in the United States (and in Canada, as I recently learned). It’s not just a day of rest or a celebration of people who work… it’s a also day to acknowledge unions and the labor movement. There’s currently a big “labor dispute” with the Alina health system in Minnesota. The […]

By September 5, 2016 3 Comments Read More →
Key Tweets from @MarkGraban – Week of August 29, 2016: “Done” with Lean? “Vegetarian” Bacon?

Key Tweets from @MarkGraban – Week of August 29, 2016: “Done” with Lean? “Vegetarian” Bacon?

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By September 3, 2016 0 Comments Read More →
This Time, the NEJM Publishes Something Positive About #Lean

This Time, the NEJM Publishes Something Positive About #Lean

You might remember the hubbub (a kerfuffle?) over the NEJM opinion piece written by Dr. Jerome Groopman and Dr. Pamela Hartzband. See my first post about their article. There are more links at the bottom of this post Now, the “Perspective” section of the New England Journal of Medicine has published a piece titled “The Hard […]

By September 1, 2016 1 Comments Read More →
Gene Wilder, #Lean, and #LeanStartup Thoughts on Wasting Time and Lives

Gene Wilder, #Lean, and #LeanStartup Thoughts on Wasting Time and Lives

The famed actor and comedian Gene Wilder passed away this week at age 83. I think of him primarily as an actor from the classic movies from Mel Brooks, “Blazing Saddles” and “Young Frankenstein,” although he’s also known for many other films, along with work on stage and as a writer. read more

By August 31, 2016 2 Comments Read More →
Podcast #261 – Jamie Flinchbaugh, Talking About Lean

Podcast #261 – Jamie Flinchbaugh, Talking About Lean

Joining me for Episode #261 is an old friend and trusted mentor, Jamie Flinchbaugh. Among other things, he’s the co-author of the book The Hitchhiker’s Guide to Lean. He writes for a number of publications, has his own blog, and was previously a guest blogger here on LeanBlog.org. He’s a speaker, investor (including in KaiNexus), and a great […]

By August 30, 2016 0 Comments Read More →
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system… not that you’d want to read about problems like this at any hospital: “Dirty, missing […]

By August 29, 2016 9 Comments Read More →
Key Tweets from @MarkGraban – Week of August 22, 2016: Olympics, DMC Problems, Toyota

Key Tweets from @MarkGraban – Week of August 22, 2016: Olympics, DMC Problems, Toyota

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By August 27, 2016 0 Comments Read More →
#TBT: Posts from August 20 in Years Past

#TBT: Posts from August 20 in Years Past

Facebook and their “On This Day” feature is helpful because the platform often reminds me of what happened on this day in years past. It’s often family photos, places I’ve been, or articles I’ve read. But, since my blog posts automatically feed into my personal Facebook page, I’m reminded of those posts too. read more

By August 25, 2016 0 Comments Read More →
Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

The cancelation of a meaningless NFL exhibition pre-season game is probably one of the least important problems in the world. But, it happened recently and the “comedy errors” is interesting to think about. You might notice the headline of my post. That’s not the way a problem like this is normally portrayed in the news. […]

By August 23, 2016 0 Comments Read More →
Podcast #260 – Brad White, on Lean Daily Management for Healthcare

Podcast #260 – Brad White, on Lean Daily Management for Healthcare

My guest for Episode #260 of the podcast is Brad White, author of the recently-released book Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders. He is currently a Senior Process Improvement Advisor at Grady Health System in Atlanta, but I first met Brad a few years back when we were both […]

By August 22, 2016 3 Comments Read More →
Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen

Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By August 19, 2016 0 Comments Read More →
Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

As I occasionally do, I’ve written blog post for KaiNexus: For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost I hope you’ll enjoy the post… not just me complaining about a car dealer (it was their loss, quite literally). But, I think you’ll appreciate the parallels to process […]

By August 18, 2016 0 Comments Read More →
The Time I Volunteered at a Distillery and Couldn’t Help Doing Kaizen

The Time I Volunteered at a Distillery and Couldn’t Help Doing Kaizen

One thing I enjoy is the opportunity to basically be a “value adding” worker in a process. The work is pretty repetitive (but, again, it’s a very enjoyable environment) and it lets me think like an industrial engineer or a “Lean thinker” when I’m not talking with…

RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

A while ago, I found this blog post by Jess Jacobs about a hospital wasting her time. I think it was probably shared by our mutual friend, e-Patient Dave deBronkart. As sometimes happens around here, I find something really compelling and well-written and I forget to share it on the blog. That happened this time (although […]

By August 16, 2016 5 Comments Read More →
The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

It’s one thing to hear Lean professionals or specialists talking about the power of this methodology to improve healthcare. To me, it’s not just theory, it’s something I’ve seen in practice. Sure, there are many engineers and former business people working in healthcare now, and I think that’s great for a number of reasons – bringing relevant […]

By August 15, 2016 0 Comments Read More →
Key Tweets from @MarkGraban – Week of August 8, 2016: Simpsons Memes, Hospital Errors, Etc.

Key Tweets from @MarkGraban – Week of August 8, 2016: Simpsons Memes, Hospital Errors, Etc.

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By August 12, 2016 0 Comments Read More →
Are These Bad Suggestions About Suggestion Boxes?

Are These Bad Suggestions About Suggestion Boxes?

I’ve written a lot about suggestion boxes, and usually in the context of how they don’t work well. Many aspects of traditional suggestion box systems sound great, but don’t work in practice. What doesn’t work: Boxes not being opened very often, being reviewed by a committee or executives…

By August 11, 2016 0 Comments Read More →