Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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[Article] Creating a New “Gold Standard” — Healthcare Supply Chain Best Practices from Other Industries

[Article] Creating a New “Gold Standard” — Healthcare Supply Chain Best Practices from Other Industries

Thanks again to Cardinal Health for sponsoring the webinar that I did with them and Fierce Healthcare on supply chain best practices from other industries. We’ve also collaborated to create a two-page PDF article that’s a complement to the webinar: Creating a New “Gold Standard” — Healthcare Supply Chain Best Practices from Other Industries read […]

By November 16, 2016 0 Comments Read More →
Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1

Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1

I recently wrote about my exploration of the collected papers of the late Don Ephlin, a UAW senior leader and a professor of mine at MIT. In that first post, I shared a few quotes that were scattered around the original NUMMI Team Member Handbook from 1984, the year that the plant re-opened as the joint […]

By November 15, 2016 7 Comments Read More →
How Can a Story Like This Occur in Any E.D., Yet Alone a Hospital With a Lean Program?

How Can a Story Like This Occur in Any E.D., Yet Alone a Hospital With a Lean Program?

This story was sent to me by somebody I know with a Lean manufacturing career. It’s shocking, but it could happen anywhere, I suppose. I’m not going to name names… the author of this has allowed me to share it, without mentioning him or the health system. How can something like this happen in any […]

By November 14, 2016 14 Comments Read More →
Key Tweets from @MarkGraban Weeks of October 31 & Nov 7: Deming, Pants, Etc.

Key Tweets from @MarkGraban Weeks of October 31 & Nov 7: Deming, Pants, Etc.

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By November 13, 2016 0 Comments Read More →
Visiting the Gemba & Seeing a Growing Culture of Continuous Improvement at Mary Greeley Medical Center

Visiting the Gemba & Seeing a Growing Culture of Continuous Improvement at Mary Greeley Medical Center

Recently, I wrote about an on-site event that I helped the Iowa Lean Consortium and Mary Greeley Medical Center (MGMC) organize… here is my first post about the morning of that event, if you missed it: Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center read more

By November 11, 2016 3 Comments Read More →
Improving Patient Safety in North Texas

Improving Patient Safety in North Texas

I recently saw this article, as published in a printed magazine that arrived in the mail via the UNT Health Science Center. The bold headline in the magazine was: FIRST, DO NO HARM I appreciate it when a healthcare organization can acknowledge the patient safety crisis in their own publication… and it’s even better when […]

By November 9, 2016 0 Comments Read More →
Reelecting a #Lean Governor in Washington? Continuing with Lean Either Way?

Reelecting a #Lean Governor in Washington? Continuing with Lean Either Way?

It’s probably, ahem, not the most closely watched election race in the United States today, but it will be interesting to see if Washington reelects Governor Jay Inslee, pictured at left, a big support of “Lean Government” efforts in that state. See the “Results Washington” website, an initiative that dates back to the previous governor. […]

By November 8, 2016 1 Comments Read More →
Podcast #267 – Steve Shortell on #Lean Healthcare Research

Podcast #267 – Steve Shortell on #Lean Healthcare Research

Joining me for Episode #267 is Stephen M. Shortell PhD, MPH, MBA. He is Blue Cross of California Distinguished Professorship, HPM and is a Professor of Organizational Behavior at the University of California Berkeley School of Public Health. He is the director of the Center for Healthcare Organizational and Innovation Research (CHOIR). Today, we are talking about […]

By November 7, 2016 1 Comments Read More →
What We @KaiNexus (and Our Customers) Believe About People & Improvement

What We @KaiNexus (and Our Customers) Believe About People & Improvement

We’ve been having a great time at the KaiNexus User Conference. Check out key moments and tweets at the hashtag #KaiNexusUC16 on Twitter. To kick off the event, we shared a video that features KaiNexus team members sharing what we believe about people, organizations, and continuous improvement: read more

By November 4, 2016 0 Comments Read More →
CUBS Win! Chicago Hospital Implements First Staff-Driven Improvement in 108 Years

CUBS Win! Chicago Hospital Implements First Staff-Driven Improvement in 108 Years

Snapping a historic 108-year drought, a small hospital, Chicago Community Use Bariatric Health Services (CUBS), implemented their first employee-driven improvement idea Wednesday night, breaking a long curse.

By November 3, 2016 1 Comments Read More →
“Has Lean Ever Been Fully Implemented and Not Worked?” What About Yoga & Veganism

“Has Lean Ever Been Fully Implemented and Not Worked?” What About Yoga & Veganism

I was interviewed today by a reporter today who is doing a story on Lean. I’ll post what he’s writing about when it’s published… don’t want to “scoop” him by saying who or what he’s writing it on. We talked about Lean being adopted in various industries and settings. read more

By November 2, 2016 6 Comments Read More →
Practicing What We Preach at KaiNexus, Learning & Sharing

Practicing What We Preach at KaiNexus, Learning & Sharing

This week is our 2nd annual KaiNexus User Conference, in Austin… with customers and those who are about to become customers joining us for 1.5 or 2.5 days of sharing, learning, and fun. If Austin’s expression is “Keep Austin Weird,” maybe we can “Keep Improvement Weird?” I should make t-shirts. read more

By October 31, 2016 0 Comments Read More →
Key Tweets from @MarkGraban Week of October 24: Safety, Cowboy Blues, Etc.

Key Tweets from @MarkGraban Week of October 24: Safety, Cowboy Blues, Etc.

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By October 29, 2016 0 Comments Read More →
Emmitt Smith, An Inadvertent #Lean Coach at #AMEDallas?

Emmitt Smith, An Inadvertent #Lean Coach at #AMEDallas?

Were there Lean ideas to be found in a tour of AT&T Stadium and an AME Conference speech by NFL great Emmitt Smith?

By October 28, 2016 3 Comments Read More →
Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center

Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center

I really enjoyed spending the last two days at Mary Greeley Medical Center in Ames, Iowa the last two days. On Tuesday, there was event planned by MGMC and the Iowa Lean Consortium based on the “Kaizen Live!” site visits that Joe Swartz and I organized the past two years at Franciscan Health. read more

By October 27, 2016 1 Comments Read More →
Repeating the Same #Lean Mistakes Over and Over? Why?

Repeating the Same #Lean Mistakes Over and Over? Why?

Recently, when I posted a bit from the old 1984 NUMMI Team Member Handbook (more still to come on that), it allowed me to connect with Tom Wilson, a retired GM leader who spent time at NUMMI in the 1980s. In looking through his LinkedIn profile, I saw some slides he posted about lessons learned from […]

By October 26, 2016 3 Comments Read More →
Podcast #266 – Karyn Ross on Lean for Service Excellence

Podcast #266 – Karyn Ross on Lean for Service Excellence

My guest for Episode #266 of the podcast is Karyn Ross (@KRCLean4Service on Twitter), co-author of the new book (with Jeff Liker): The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.

By October 25, 2016 3 Comments Read More →
This Coffee Maker Wasn’t Error Proofed, So I Got a Lousy Cup of Coffee

This Coffee Maker Wasn’t Error Proofed, So I Got a Lousy Cup of Coffee

When I was on vacation, my wife and I rented an apartment in Beaune, France instead of getting a hotel room. At left is a picture from the center of town. It was nice to be able to wash clothes part way through the 12-day trip. That allowed for a smaller batch suitcase, which allowed […]

By October 24, 2016 1 Comments Read More →