Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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What Does It Mean to Have a “Lean Management System?”

What Does It Mean to Have a “Lean Management System?”

Nate Hurle, from the Cleveland Clinic, writes about their visit to Intermountain Health to learn about their “Lean Management System,” what they mean by a “management method,” and the difference between “Management by Objectives” and a Lean style of leadership.

By February 7, 2017 4 Comments Read More →
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards

Data Without Context Have No Meaning: Emergency Department Wait Time Billboards

Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that claim to shed light on how long you'll have to wait. But are the signs and numbers more confusing than helpful? Does it matter?

By February 6, 2017 6 Comments Read More →
Flashback Friday: Past Super Bowl-Related #Lean Posts

Flashback Friday: Past Super Bowl-Related #Lean Posts

Sunday is the Super Bowl here in the United States.

Past Super Bowl games and telecasts have led to some Lean-related posts.

Below is a collection of those posts.

What will happen this Sunday? Another example of error proofing (or a lack thereof)? An example of poor process? Commercials that touch on Lean? Or just a good game?

By February 3, 2017 1 Comments Read More →
Key Tweets from @MarkGraban Week of Jan 30: Old Posts, Shareable Thoughts, and More

Key Tweets from @MarkGraban Week of Jan 30: Old Posts, Shareable Thoughts, and More

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other interesting stuff. You can follow me @MarkGraban and join the fun and the conversation, but you don’t need a Twitter account to view any of this. See the previous installments of Key Tweets.

By February 3, 2017 0 Comments Read More →
#TBT: My Reflections on Dr. Deming’s Notes from a 1987 Hospital Stay

#TBT: My Reflections on Dr. Deming’s Notes from a 1987 Hospital Stay

Today's post points to my guest blog post for the W. Edwards Deming Institute: Reflections on Dr. Deming's Hospital Notes - What Has Changed Since 1990? Why do the same problems that Dr. Deming experienced as a patient 30 years ago still happen so often today?

By February 2, 2017 3 Comments Read More →
Podcast #274 – Jay Arthur, “Lean Six Sigma for Hospitals”

Podcast #274 – Jay Arthur, “Lean Six Sigma for Hospitals”

My guest for Episode #274 of the podcast is Jay Arthur, author of Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition. To me, "Lean Sigma" is often a controversial topic... not because anything is wrong with Six Sigma…

By February 1, 2017 4 Comments Read More →
The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

Are there parallels between medicine and organizations when we look at the tension between heroism and the sometimes boring work of preventing problems and improving things? I comment on an article by Dr. Atul Gawande…

By January 31, 2017 1 Comments Read More →
Changes (Improvements?) to the Way You’ll Receive LeanBlog.org Post Emails

Changes (Improvements?) to the Way You’ll Receive LeanBlog.org Post Emails

If you have been a subscriber, receiving posts via email, the format is changing from full text blog posts to partial blog posts with links to click to read the full post on the web.

By January 30, 2017 2 Comments Read More →
Lean as Redesign and Continuous Improvement, for Organizations or a Blog

Lean as Redesign and Continuous Improvement, for Organizations or a Blog

Lean sometimes gets, I think, an unfair rap that it’s only a method for incremental improvement. See this article, for example: “Limits of Lean — Transformative Care Redesign Must Go Beyond Typical Lean-Based Improvements.”

By January 30, 2017 0 Comments Read More →
Key Tweets from @MarkGraban Week of Jan 23: DMC Updates, #LeanSigma & Coffee

Key Tweets from @MarkGraban Week of Jan 23: DMC Updates, #LeanSigma & Coffee

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.

By January 28, 2017 0 Comments Read More →
“Practicing Lean” Excerpt: Lesa Nichols on Standardized Work & Learning

“Practicing Lean” Excerpt: Lesa Nichols on Standardized Work & Learning

As I’m documenting in the comments here, the collaborative eBook Practicing Lean has now generated more than $1000 in donations to the Louise Batz Patient Safety Foundation. Thanks to everybody who has bought the book so far!

By January 27, 2017 0 Comments Read More →
Improving Safety & Quality Matters, but a $54 Million Cost Savings Makes for a Better Headline?

Improving Safety & Quality Matters, but a $54 Million Cost Savings Makes for a Better Headline?

I saw this article a few days ago in one of the larger healthcare industry trade publications: How One Woman Saved IU Health $54 Million The headline is misleading, as addressed in the opening sentence / sub-headline of the story (via HealthLeaders): “With a little help from about 10,000 of her friends and colleagues, the head

By January 26, 2017 2 Comments Read More →
Podcast #273 – David Veech, His New Book “Leadersights”

Podcast #273 – David Veech, His New Book “Leadersights”

Joining me for Episode #273 of the podcast is David Veech, author of the new book Leadersights: Creating Great Leaders Who Create Great Workplaces.

David is a senior lecturer in the Department of Management Sciences at Ohio State University and their Fisher College of Business, teaching in the MBOE program (see his full bio).

By January 25, 2017 1 Comments Read More →
Line Charts vs. Column Charts for Metrics & Lean Daily Management

Line Charts vs. Column Charts for Metrics & Lean Daily Management

I’m talking about the use of “bar charts” vs. “line charts” when tracking performance measures through Lean Daily Management, Strategy Deployment, or other methods.

By January 24, 2017 6 Comments Read More →
New! PDF Summaries of Recent Podcasts – And Follow Me on Instagram

New! PDF Summaries of Recent Podcasts – And Follow Me on Instagram

Some of you, however, would rather read than listen to podcasts. I'm working with a writer to create written summaries of episodes from my original Lean Podcast interviews series.

By January 23, 2017 0 Comments Read More →
Key Tweets from @MarkGraban Week of Jan 16: Spaghetti Diagrams, Head Shaving, & More

Key Tweets from @MarkGraban Week of Jan 16: Spaghetti Diagrams, Head Shaving, & More

Here’s the latest installment of “Key Tweets,” a (usually) weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here.

By January 21, 2017 0 Comments Read More →
Registration Now Open for the #Lean Healthcare Transformation Summits in Belgium & California

Registration Now Open for the #Lean Healthcare Transformation Summits in Belgium & California

Since the first Lean Healthcare Transformation Summit was held in 2010, I’ve been fortunate to attend and participate each year. I think it’s the pre-eminent Lean healthcare event of the year...

By January 20, 2017 0 Comments Read More →
You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement

You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement

When I talk to organizations about Kaizen, or continuous improvement, there's far too much self-defeating talk, where people say things like: "We're not going to try this Kaizen process because our culture isn't ready yet."

By January 19, 2017 1 Comments Read More →