Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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#ThrowbackThursday: Past #Lean April Fools’ Day Fun

#ThrowbackThursday: Past #Lean April Fools’ Day Fun

It’s been a tradition of mine here, since 2010, to present a Lean April Fools’ Day joke. You might have noticed, but I’ve had more guest posts the past two weeks. My wife and I have been finally doing our physical move from San Antonio to the Dallas / Fort Worth area. Last week, we […]

Resistance is Futile? Practical Change Techniques for All Levels of Your Organization

Resistance is Futile? Practical Change Techniques for All Levels of Your Organization

Mark’s Note: This is the week my wife and I are physically moving from San Antonio to the DFW area, so thanks to those who have helped with guest posts. Today’s guest post is by Sue Kozlowski, who is part of the team at Techsolve, a team that’s based in Cincinnati. In the past, I’ve collaborated […]

Case Study: Emergency Department (ED) Throughput Improvement Through Lean

Case Study: Emergency Department (ED) Throughput Improvement Through Lean

Mark’s Note: Today’s guest post comes via my friends at the ThedaCare Center for Healthcare Value, who suggested this case study from Salem Health. You might remember my post from 2012 where I shared a video of some of their senior leaders talking about going to Japan. At the bottom of this post is an 18-minute […]

Key Tweets from @MarkGraban – Week of March 21, 2016: Standing, Vets, and Culture

Key Tweets from @MarkGraban – Week of March 21, 2016: Standing, Vets, and Culture

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

#Throwback Thursday: Wrong House Gets Demolished (And It Happened Again)

#Throwback Thursday: Wrong House Gets Demolished (And It Happened Again)

Today’s Throwback Thursday looks back to an article from April 2010: Should Have Posted a “Caution: Don’t Knock Our House Down” Sign? A house in Denton, Texas (not far from where I now live in the DFW area) was knocked down BY MISTAKE. Let that sink in… a company got the wrong house. read more

Podcast #247 – James Chisholm, ExperiencePoint and Leading Change

Podcast #247 – James Chisholm, ExperiencePoint and Leading Change

My guest for episode #247 is James Chisholm, a principal and co-founder of the Toronto-based ExperiencePoint. James is a pioneer in the design of online game-based learning, and has authored numerous leadership simulations in use by over 100,000 executives and managers worldwide. I fell in love with their “Lakeview” hospital change management simulation a few years back when […]

More on “Motivational Interviewing” as a Method for Workplace Change Leadership

More on “Motivational Interviewing” as a Method for Workplace Change Leadership

Back in December, I wrote about a method called “Motivational Interviewing” (MI), something I learned about from a social worker who was also at the Lean Startup Conference. It’s funny how these worlds intersect sometimes. I saw parallels between people being addicted to food, drugs, or what have you (the reason the MI method was […]

Key Tweets from @MarkGraban – Week of March 14, 2016: Patient Safety Awareness Week & More

Key Tweets from @MarkGraban – Week of March 14, 2016: Patient Safety Awareness Week & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Episode #246 is my second episode in recognition of Patient Safety Awareness Week. My guest is Steve Montague, who talked about Lean and Crew Resource Management with me in episode #195 in 2014. He’s a retired Navy fighter pilot, a commercial pilot, and a consultant for hospitals and health systems… and a fellow Texan and a […]

From a Patient Safety Tragedy to Lean & Baldrige Success in a Small Texas Hospital

From a Patient Safety Tragedy to Lean & Baldrige Success in a Small Texas Hospital

As Patient Safety Awareness Week continues, thanks to all of you who shared this PBS News Hour story with me via email or Twitter. If you ever see something you think might be of interest, please let me know. On March 9, this story aired on PBS: After tragic mistake, rural hospital transforms into model of […]

Podcast #245 – Dr. Tom Evans, Improving Healthcare Quality in Iowa

Podcast #245 – Dr. Tom Evans, Improving Healthcare Quality in Iowa

Today is the first of two episodes that I’ll post here during Patient Safety Awareness Week. I agree with the National Patient Safety Foundation that every day should be patient safety day. I’m sure my guest for episode #245 would agree with that. He is Tom Evans, MD, FAAFP, the President and CEO of the Iowa Healthcare […]

Patient Safety Awareness Week 2016: Still Much Work to be Done

Patient Safety Awareness Week 2016: Still Much Work to be Done

This week is the annual Patient Safety Awareness Week. As the National Patient Safety Foundation says, “Every day is patient safety day.” I’ve expressed similar sentiments here on the blog before. I think we need more ongoing efforts to raise awareness, for healthcare professionals and the general public, about the scale of the problem AND […]

Key Tweets from @MarkGraban – Week of March7, 2016: Ohno, Trump, Blame, Fear

Key Tweets from @MarkGraban – Week of March7, 2016: Ohno, Trump, Blame, Fear

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

There’s a Yuuuge Problem with Donald Trump’s Outdated Definition of Leadership

There’s a Yuuuge Problem with Donald Trump’s Outdated Definition of Leadership

I generally avoid politics here on the blog… In October, I broached the subject when I blogged about a company that uses Lean principles to make Donald Trump hats in New Jersey (and interviewed the owner of the company), but that was during a time when Trump seemed like a novelty or fringe candidate. It might […]

#TBT: This Former Healthcare CEO’s Advice on Engaging Staff, Not Issuing Mandates

#TBT: This Former Healthcare CEO’s Advice on Engaging Staff, Not Issuing Mandates

Today’s post doesn’t throw back too far… it looks back at a post from just last month: “Doctors Get Upset With Being Pushed, Bad Leadership, Clumsy Incentives; Try to Unionize.” What’s a bit more of a throwback is receiving a comment on that post from a long-time friend of this blog, Patrick Anderson. I believe I first […]

Podcast #244 – @DanMarkovitz, “Building the Fit Organization,” Part 2

Podcast #244 – @DanMarkovitz, “Building the Fit Organization,” Part 2

Joining me again for Episode #244 is Dan Markovitz (@DanMarkovitz on Twitter). Today’s episode is part 2 of our discussion about his most recent book Building the Fit Organization: Six Core Principles for Making Your Company Stronger, Faster, and More Competitive, a recipient of the Shingo Research Award. You can hear Part 1 in Episode #241. read more

Early Days of Lean in Veterinary Medicine?

Early Days of Lean in Veterinary Medicine?

Last Friday morning, I partnered with Chip Ponsford, DVM, a doctor of veterinary medicine, to give an introductory Lean continuing education presentation at the annual conference of the Texas Veterinary Medical Association.

What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean

What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean

Dr. Gary Kaplan is the CEO of Seattle’s Virginia Mason Medical Center, considered one of the world leaders in the adoption of Lean healthcare principles. He wrote the foreword for my book The Executive Guide to Healthcare Kaizen. He co-authored a recent editorial in the BMJ Quality & Safety journal: read more