Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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My Article on Healthcare Supply Chain Lessons from Other Industries

My Article on Healthcare Supply Chain Lessons from Other Industries






Cardinal Health has posted my article on their website: Creating a New “Gold Standard” – Healthcare Supply Chain Best Practices from Other Industries You can view the original webinar on which this article is based: [Recording] Webinar on Creating Better Healthcare Supply Chains through Lean read more






By December 30, 2016 0 Comments Read More →
Time for Some Holiday Downtime… and Gemba Claus is Comin’ to Town

Time for Some Holiday Downtime… and Gemba Claus is Comin’ to Town






I’m going to take some time off through January 2nd… and I hope you enjoy the holidays, as well.

It’s an annual tradition, dating back to 2009… my annual posting of the parody song “Gemba Claus is Comin’ to Town.”











By December 20, 2016 0 Comments Read More →
What are the 10 Most Read LeanBlog.org Posts of the Second Half of 2016?

What are the 10 Most Read LeanBlog.org Posts of the Second Half of 2016?






I think this will be my last post before taking some time off for Christmas and the New Year (other than tomorrow’s reposting of “Gemba Clause“). Thanks everybody for reading my blog throughout 2016! It’s been a great year and I appreciate you taking time out of your busy lives to read and participate in the discussion. […]






By December 19, 2016 0 Comments Read More →
Key Tweets from @MarkGraban Week of Dec 12: Lean, Leadership, Patient Safety

Key Tweets from @MarkGraban Week of Dec 12: Lean, Leadership, Patient Safety






Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]






By December 17, 2016 0 Comments Read More →
Changing the Culture: Cursing Football Coaches, Attacking the Change Agent

Changing the Culture: Cursing Football Coaches, Attacking the Change Agent






John W. Parks IV, pictured at left, is a Professor of Percussion at Florida State University. He was one of my favorite people during my time as an undergraduate student at Northwestern University. I played drums in the marching band there for four years. That’s me on the right side of the photo below, see the red […]






By December 16, 2016 4 Comments Read More →
#TBT: What CFO Magazine Wrote About #Lean in 2009

#TBT: What CFO Magazine Wrote About #Lean in 2009






I first blogged about this article back in 2009 and it’s still online: “Keen to Be Lean“ The sub headline talks about hospitals being “desperate to cut costs.” Has that changed? I wish the motivation was more often about hospitals being “desperate to improve patient safety and quality.” Lean can address that too and should […]






By December 15, 2016 2 Comments Read More →
A New Experiment: Highlights from my September Podcast with Steve Spear

A New Experiment: Highlights from my September Podcast with Steve Spear






I hope you’re a regular listener to my Lean Blog Podcast series, where I’ve interviewed authors and Lean leaders since 2006. I’ve been doing podcasts so long that they were trendy, then out of style, and now they’ve been fashionable again in recent years. Some people give me feedback that they would just rather read […]






By December 14, 2016 0 Comments Read More →
Guest Post: What Will Process Excellence Look Like in 2025?

Guest Post: What Will Process Excellence Look Like in 2025?






Mark’s Note: Today’s guest post is brought to you through a media partnership between LeanBlog.org and PEX Network. Lean Blog readers can get a 15% discount by using code “VIP_LeanBlog” to  for their OPEX Week event in Orlando, January 23 to 27, 2017. I’ll be there. Hope to see you. read more






By December 14, 2016 0 Comments Read More →
Free Webinar: How to Improve End-of-Year Improvement Reporting

Free Webinar: How to Improve End-of-Year Improvement Reporting






Update: See the bottom of the post for the webinar recording. I get to talk with many people who are leading improvement efforts in different health systems (and, sometimes, in different industries). Within our KaiNexus team and ecosystem, our VP of Sales, Jeff Roussel, gets to talk to even more people in many different industries. […]






By December 13, 2016 0 Comments Read More →
“The reign of the king-leader is gone” at GM? What about healthcare?

“The reign of the king-leader is gone” at GM? What about healthcare?






I was happy to see an engineer (Chemical Engineering) and a General Motors leader, Alicia Boler Davis, on the cover of the Northwestern University alumni magazine. See this profile and story: “DRIVING GM“ My wife is an engineer and a business leader in another part of the manufacturing world, so I’m also always happy to […]






By December 12, 2016 0 Comments Read More →
Key Tweets from @MarkGraban Week of Dec 5: IKEA, Family Guy, & More

Key Tweets from @MarkGraban Week of Dec 5: IKEA, Family Guy, & More






Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]






By December 10, 2016 0 Comments Read More →
But Pigs and Corn Aren’t Cars! #Lean in Farming

But Pigs and Corn Aren’t Cars! #Lean in Farming






I don’t know anything about farming. The only time I spend on “farms” is visits to wineries that grow grapes, as I’ve blogged about before. I was contacted recently by Jesse Frost, who was working on this article that’s now been published online: What Can Small Farms Learn From a Car Company? read more






By December 9, 2016 0 Comments Read More →
#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement






Following up on last week’s post where I shared KaiNexus webinars from the first half of the year…. Again, one of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library. They are also […]






By December 8, 2016 0 Comments Read More →
Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo

Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo






Joining me for Episode #269 are Brian MacNeice & James Bowen, co-authors of the recently released book Powerhouse: Insider Accounts into the World’s Top High-performance Organizations. They are founders of the international Kotinos Partners consultancy. In this episode, we talk about the book and take a deeper dive into two of the organizations they profiled: Toyota and […]






By December 7, 2016 0 Comments Read More →
How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas






Back in 2014, I wrote about a CBC radio piece that featured, among other organizations, St. Mary’s General Hospital in Ontario: You can check out that post with a link to the CBC audio and my summary of it: Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan read more






By December 6, 2016 0 Comments Read More →
Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders






Here’s Part 2 of a post about the original NUMMI Team Member Handbook from 1984 (see Part 1 here). This, and other documents that I’ll be blogging about, are part of Don Ephlin’s UAW office papers that are archived at the Walter P. Reuther Library at Wayne State University in Detroit. Thanks to them for their […]






By December 5, 2016 2 Comments Read More →
Key Tweets from @MarkGraban Week of Nov 28: #Deming, Lean, Blame, & More

Key Tweets from @MarkGraban Week of Nov 28: #Deming, Lean, Blame, & More






Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]






By December 3, 2016 0 Comments Read More →
Examples of Corporate Speak Masking Reality in Banking and Healthcare

Examples of Corporate Speak Masking Reality in Banking and Healthcare






I get annoyed by corporate euphemisms, such as referring to people as “resources,” the term “right-sizing” for layoffs, and the type of jargon and babble parodied in the Weird Al song “Mission Statement.” Using unclear language can intentionally mask and hide reality, or sometimes it’s just another form of incompetence. read more






By December 2, 2016 1 Comments Read More →