Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization

Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization

Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model. Part 1 covered the left hand half of the model, with Organizational Alignment and Visual Management being the key themes. Once you have alignment, measures, and visual management in place (with big doses of communication, leadership, and teamwork), you’re better situated […]

By January 20, 2016 4 Comments Read More →
Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management

Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management

Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation about their work with Lean and continuous improvement. As we chatted, I mentioned that I’d be in Ohio in early December, as I was going to visit my grandfather who lives in northeastern Ohio (he’s […]

By January 19, 2016 6 Comments Read More →
Podcast #239 – Pascal Dennis, “Lean Production Simplified, 3rd Edition”

Podcast #239 – Pascal Dennis, “Lean Production Simplified, 3rd Edition”

Joining me for Episode #239 is Pascal Dennis, somebody I really respect and have learned a lot from over the years… I’d gladly call him “sensei” (although he and I agree that’s not a term one should bestow upon themselves). I’m very happy to have him as a guest again…

By January 18, 2016 0 Comments Read More →
Key Tweets from @MarkGraban – Week of January 11, 2016: Mountains, Thoreau, Ben Stiller, NEJM

Key Tweets from @MarkGraban – Week of January 11, 2016: Mountains, Thoreau, Ben Stiller, NEJM

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By January 16, 2016 0 Comments Read More →
“Practicing Lean” Excerpt from a New Chapter – Bob Rush from Tesla Motors

“Practicing Lean” Excerpt from a New Chapter – Bob Rush from Tesla Motors

Chapter 8 is written by Bob Rush, who currently works as a Lean Manufacturing Group Leader at Tesla Motors. Tesla, of course, is in the building that was the former NUMMI factory…

By January 15, 2016 1 Comments Read More →
Doctors Bash “Taylorism” and “Toyota Lean” in the New England Journal of Medicine

Doctors Bash “Taylorism” and “Toyota Lean” in the New England Journal of Medicine

In the article posted today, Pamela Hartzband, M.D., and Jerome Groopman, M.D. (the later the author of the popular book How Doctors Think), rant about all sorts of things… some of which have nothing to do with Lean…

By January 13, 2016 47 Comments Read More →
Wise Words from Mark Twain on Continuous Improvement and Perfection

Wise Words from Mark Twain on Continuous Improvement and Perfection

A hat tip goes to Brian Buck for sharing this quote via email recently. Samuel Clemens, aka Mark Twain, was a pithy and wise man. I didn’t remember this quote, but it is attributed to him. It’s very appropriate for the type of work we do…

By January 13, 2016 0 Comments Read More →
Where Do Hospitals Get the Idea that Lean is Only About Cost Reduction?

Where Do Hospitals Get the Idea that Lean is Only About Cost Reduction?

It’s very frustrating when I hear people in healthcare complain that their hospital or health system has equated Lean with cost savings — only focusing on cost reduction or primarily focusing on it…

By January 12, 2016 15 Comments Read More →
Podcast #238 – Kevin Cahill, on his Grandfather, W. Edwards Deming

Podcast #238 – Kevin Cahill, on his Grandfather, W. Edwards Deming

Episode #238 is a conversation with somebody I’ve wanted to talk with for a long time, Kevin Cahill. He is the executive director of the W. Edwards Deming Institute. He’s also a grandson of Dr. Deming! …

By January 11, 2016 2 Comments Read More →
Key Tweets from @MarkGraban – Week of January 4, 2016: VW, Mark Twain, Patient Safety Goals

Key Tweets from @MarkGraban – Week of January 4, 2016: VW, Mark Twain, Patient Safety Goals

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. read more

By January 9, 2016 1 Comments Read More →
Recording: Free Webinar with Jon Miller on “Practical Problem Solving”

Recording: Free Webinar with Jon Miller on “Practical Problem Solving”

On Tuesday, I hosted, via KaiNexus, a webinar with Jon Miller on the important topic of “Practical Problem Solving,” a structured 8-step method for solving problems. I wrote a blog post about this for the KaiNexus blog, previewing the webinar and summarizing the steps of the PPS method: read more photo by:

By January 8, 2016 0 Comments Read More →
Dr. Don Berwick is “Stunned” By How Few Organizations Study Deming

Dr. Don Berwick is “Stunned” By How Few Organizations Study Deming

One of the first people in healthcare to be influenced by Deming’s work is Dr. Don Berwick, founder of the Institute for Healthcare Improvement (at right in that picture). Berwick wrote about Deming’s ideas back in…

By January 7, 2016 9 Comments Read More →
More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

Hopefully you’ve already seen the famed 1980 NBC documentary “If Japan Can, Why Can’t We?” that featured Dr. W. Edwards Deming. I posted a link to the video and some notes on Part 1 of the broadcast. Today, I’d like to blog about Part 3 of the program…

By January 6, 2016 3 Comments Read More →
Podcast #237 – Paul Akers, “Lean Health”

Podcast #237 – Paul Akers, “Lean Health”

My guest is my friend Paul Akers, author of the new book Lean Health. Paul was previously a guest for Episode 136, where he talked about his book 2 Second Lean and also for Episode 122. Today, we’re talking about his new book, just released…

By January 5, 2016 0 Comments Read More →
Adventures in Podcasting & New Technologies; Starting the Year with Failures (Disasters or Learning Opportunities?)

Adventures in Podcasting & New Technologies; Starting the Year with Failures (Disasters or Learning Opportunities?)

I jinxed myself by starting the year by blogging about silly errors. Today was my first attempt at doing a live broadcast via YouTube and “Google Hangouts on Air” when I interviewed my friend Paul Akers about his book Lean Health…

By January 4, 2016 6 Comments Read More →
Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them

Simple Mixups & How Blaming Workers Doesn’t Explain or Prevent Them

When we see a simple error, even in something as silly as sports memorabilia, we would ask “why?” or “how?” instead of “who?” Blaming individuals doesn’t help…

By January 4, 2016 3 Comments Read More →
January 4 – Live Podcast with Paul Akers, Discussing His Book “Lean Health”

January 4 – Live Podcast with Paul Akers, Discussing His Book “Lean Health”

My friend Paul Akers has a new book out called Lean Health. Just looking at the cover, you can see his weight loss and fitness improve over the past few years. It’s quite inspiring. Paul has made the book available in many formats. I’ve been listening to the free audio book that he’s made available through […]

By December 31, 2015 2 Comments Read More →
My Post for @KaiNexus: Webinar Highlights from @MaryGreeley Medical Center

My Post for @KaiNexus: Webinar Highlights from @MaryGreeley Medical Center

Yesterday, I had a post published over on the KaiNexus blog: Webinar Highlights: See How These Two Elements Spread Improvement I shared some highlights from an outstanding webinar that was presented by two improvement leaders from Mary Greeley Medical Center, in Ames, Iowa. They talk about their different modes of improvement, how they’ve gotten senior […]

By December 29, 2015 0 Comments Read More →