Author Archive: Mark Graban

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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Podcast #258 – Jim Huntzinger on Deflation, Lean Management & Lean Accounting

Podcast #258 – Jim Huntzinger on Deflation, Lean Management & Lean Accounting

Joining me for Episode #258 is a many times returning guest, Jim Huntzinger, the President and Founder of Lean Frontiers (check out Episodes 8, 15, 33, 196, and 251, his with Russ Scaffede). Jim has written two eBooks, The Roots of Lean: Training Within Industry: The Origin of Japanese Management & Kaizen and Deflation: The Road to Prosperity. We’ll talk about that second […]

Key Tweets from @MarkGraban – Week of July 25, 2016: Broken Toilet, Bad Signs, & More

Key Tweets from @MarkGraban – Week of July 25, 2016: Broken Toilet, Bad Signs, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

Part 3 of Day 1: #Lean Healthcare Trip to China: Visuals, Payment, Management, & Ties

Part 3 of Day 1: #Lean Healthcare Trip to China: Visuals, Payment, Management, & Ties

Continuing to go through my notes, picking up from my last post… Visuals The presenter said something that’s certainly a familiar challenge with facilities here in the U.S.: ‘”Patients often get lost due a lack of good signs.” One hospital we saw later in the week had some visuals on the ground that were clearly […]

Pokémon Go, Kaizen, and Leadership

Pokémon Go, Kaizen, and Leadership

I don’t get the whole Pokémon thing. But how does the wildly popular Pokémon Go game make me thing of Lean and Kaizen – leaders need to get out of their offices, go out and search for improvement opportunities! Gotta catch ’em all! …

Podcast #257 – Tania Lyon, #Lean at St. Clair Hospital & @KaiNexus

Podcast #257 – Tania Lyon, #Lean at St. Clair Hospital & @KaiNexus

My guest for episode #257 is somebody I’ve known for a while in the Lean healthcare community, Tania Lyon. She’s the Director of Organizational Performance Improvement at St. Clair Hospital in Pittsburgh. She has a PhD in sociology (like Jeff Liker, author of the Toyota Way book series) and she initially got involved with Lean through PRHI, a […]

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

Continuing from Part 1 of my post about my first day of my first China trip, I’d like to share more about the Lean healthcare conference and presentations that took place. In the next presentation from a Chinese hospital, the speaker started talking about the need to “improve [patient and employee] satisfaction through Lean management” […]

Key Tweets from @MarkGraban – Week of July 18, 2016: China, Pokémon Go, Melania Trump

Key Tweets from @MarkGraban – Week of July 18, 2016: China, Pokémon Go, Melania Trump

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

Mark Graban, Quality Digest Interview (With Transcript)

Mark Graban, Quality Digest Interview (With Transcript)

Dirk Dusharme, Mike Richman, and I talked about: The 3rd edition of Lean Hospitals, This article I wrote for Quality Digest, and more such as: Why we need to remind everybody that Lean is about flow AND quality Do names and terms matter? How do we get healthcare professionals to be excited instead of cynical about […]

Register for My Upcoming Free Webinar on “Strategy Deployment”

Register for My Upcoming Free Webinar on “Strategy Deployment”

Reminder – I’ll be a guest for an 8- to 10-minute video interview on the show Quality Digest Live, today at 2 pm ET. Click here to watch live or watch live via YouTube (it will also be available as a recording). Here’s another upcoming event… At the request of my colleagues at KaiNexus, I’m going to […]

#Lean Healthcare Trip to China, Day 1, Part 1: Familiar Themes at the Beijing Conference

#Lean Healthcare Trip to China, Day 1, Part 1: Familiar Themes at the Beijing Conference

After arriving to the hotel in Beijing at about 8 pm the night before, I participated in a day long Lean Healthcare conference that very next morning. I’m glad I always presented in the mornings, because I was always fresh (I woke up before my alarm each morning) and was groggy every afternoon thanks to […]

My Article for Quality Digest About #Lean Falsehoods; “QDL” Show on Friday

My Article for Quality Digest About #Lean Falsehoods; “QDL” Show on Friday

We’ll probably also talk about this article that was published yesterday on QualityDigest.com: “Lean Is About Quality, Not Just Speed or Efficiency… in Factories or in Hospitals” It might ruffle some feathers, but oh well.

Podcast #256 – Steve Bera, Reflections on NUMMI and #Lean, Part 1

Podcast #256 – Steve Bera, Reflections on NUMMI and #Lean, Part 1

I’m really excited to have Steve Bera as my guest for episode #256 of the podcast. I read about him as he was featured prominently in a chapter of the 1994 Pulitzer-Prize winning book (I just finished it during my recent flight back from China) Comeback: The Fall & Rise of the American Automobile Industry. read more

My First #Lean Healthcare Visit to China: A Post Mostly About Travel and Food

My First #Lean Healthcare Visit to China: A Post Mostly About Travel and Food

I just returned on Wednesday from my first trip to China to meet with people and give presentations about Lean in healthcare. It was a whirlwind to say the least. I spent nearly as much time traveling as I did talking to people about Lean and healthcare improvement, but it was worth it. I’ll write […]

Key Tweets from @MarkGraban – Week of July 11, 2016: Pizza, Kanban Game, and More

Key Tweets from @MarkGraban – Week of July 11, 2016: Pizza, Kanban Game, and More

I wasn’t on Twitter from July 7 to 13 due to the “Great Firewall of China” and some business travel there… but here are a few recent tweets to share… Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other […]

KaiNexus Featured in “Modern Healthcare”

KaiNexus Featured in “Modern Healthcare”

Hi, I’m back from a whirlwind week-long trip to China, where I taught classes on Lean healthcare in Beijing, Shanghai, and Chongqing. I had the chance to visit two very modern hospitals and I really appreciate the interest in healthcare improvement. I’ll be blogging more about this next week and beyond. read more

#TBT: Posts from Julys Past

#TBT: Posts from Julys Past

I’m going to be away from the blog (and Twitter) through July 13, but here are some blog posts from Julys of years past. 2015: See How a British Psychiatrist is Using LEGO Videos to Explain Lean Healthcare 2014: Weird Al’s Hilarious “Mission Statement” Song & Video Mocks Corporate Buzzwords read more

Transcript from our “Lean Vets” Podcast

Transcript from our “Lean Vets” Podcast

Here’s the transcript from the recent podcast that Chip Ponsford, DVM (of the LeanVets.com blog) and I did with Samantha Parrett, the Director of Business & Administrative Services at North Carolina State University Veterinary Health Complex. We know many of you prefer reading over listening… so here you go. I didn’t pour over this as a proof […]

Key Tweets from @MarkGraban – Week of June 27, 2016: Bad #Lean Book, Good Lean Efforts

Key Tweets from @MarkGraban – Week of June 27, 2016: Bad #Lean Book, Good Lean Efforts

Announcement: I’m going to be away from the blog for the next two weeks due to some international work travel, other than podcast episodes that will be released (and maybe a few short “throwback” posts and a guest post). Have a great Independence Day holiday week to those of you here in the U.S. read […]