Monthly Archives: July 2017
Signs, Error Proofing, and Explaining Why in the Gym
Are warning signs or instruction signs effective when they just tell people what to do? Should we use error proofing instead? Is it more powerful to explain why when we have be directive. That's what I explore in this post, with some examples from hospitals and a condo gym.
[Updated] Texas Rangers’ 3B Adrian Beltre Ejected for 5S or Standardized Work Violation?
Update: See the end of the post with some photos I took at the game yesterday where Beltre got his 3000th career hit -...
Strength in Numbers: Improving from the Bottom-Up [Webinar]
https://www.youtube.com/watch?v=QgR3BM6OdvI
Presented by Mark Graban on July 27, 2017
In this webinar, Mark Graban talks about the power of "bottom up" employee improvement and also explores...
Recorded Webinar… Strength in Numbers: Improving from the Bottom-Up
The team at KaiNexus has asked me to talk about a topic that's near and dear to me... the need to engage everybody in bottom-up improvement. Why do we find "strength in numbers" when we engage everybody? See this post for info about how to register.
Dr. Don Berwick on Respect and Change at the Front Lines – and Executive...
Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of Medicine titled “Continuous Improvement as an Ideal in Health Care.” The full text is only available to subscribers.
As I posted on LinkedIn, another aspect of this article caught my eye when I was reviewing it the other day in advance of my talk at the Studer Group "What's Right in Healthcare" conference next week.
The State of This Restaurant’s Suggestion Box Didn’t Really Surprise Me Much
Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on "Motivational Interviewing" (as I had...
5 Years Since the Publication of “Healthcare Kaizen” – What’s Happened? The Impact?
One thing I like about Facebook is the way it reminds you about things that happened on this date in previous years. Facebook is...
Do you need to make it mandatory to participate in continuous improvement?
Every month or two, Greg Jacobson, MD and I have an "Ask Us Anything" video discussion with questions submitted by members of our KaiNexus...
Podcast #284 – Dr. Margaret Balfour on Improving Crisis Psychiatric Care with Lean
My guest today for episode #284 of the podcast is Dr. Margaret (Margie) Balfour, the lead author of an article, published in the The Joint...
Change: Desire, Ability, Reason, Need, and Commitment (or That DARNCAT)
I'm excited to be attending the annual Lean Coaching Summit today through Thursday in Austin. If you're there, please say hi! Today, I've registered to take a class on a topic that I've taken an interest in over the past few years: "Motivational Interviewing," or MI for short. I'm hoping to learn more about coaching people through their stages of "change talk," as related to Lean and organizational change... and that's what today's post is about.
Sign Up for Telephone “Office Hours” with Mark Graban – To Chat About Lean...
Last week, I ran an experiment. I set up a two-hour block on Friday afternoon that I labeled as "Office Hours," where followers on...
A Recommended Sequence of Podcasts and Webinars on Kaizen and Continuous Improvement
I've produced A LOT of content about Kaizen and continuous improvement over the past 11 years, including podcasts and webinars. Somebody asked me to build a "curriculum" and a sequence of podcasts and webinars for people to watch as a way of getting educated about this approach. So this post is an attempt at that...
