Podcast #257 – Tania Lyon, #Lean at St. Clair Hospital & @KaiNexus

Tania Lyon My guest for episode #257 is somebody I’ve known for a while in the Lean healthcare community, Tania Lyon. She’s the Director of Organizational Performance Improvement at St. Clair Hospital in Pittsburgh. She has a PhD in sociology (like Jeff Liker, author of the Toyota Way book series) and she initially got involved with Lean through PRHI, a common connection to previous podcast guests Paul O’Neill and Naida Grunden.

St. Clair is a KaiNexus customer and Tania has played a major role in their rollout of our software to support their ongoing spread of continuous improvement. Regular readers of the blog know my part time role with KaiNexus, as the VP of Improvement and Innovation Services.

We initially recorded this to be a podcast and blog posts for our customers, but I thought this was a conversation that would be of interest to a wider audience, as we’re talking mainly about Lean and improvement strategies, with a little bit of KaiNexus talk thrown in.

Streaming Player (Run Time 43:13)

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For a link to this episode, refer people to www.leanblog.org/257.

Topics & links for this episode:

  • Tania’s YouTube channel
  • An article from the KaiNexus blog with her comments at last year’s User Conference about getting started with continuous improvement
  • Tell us about your background and your role at St. Clair Hospital…
  • How long has St. Clair been actively pursuing a culture of continuous improvement? What’s the history of improvement at the organization?
  • What’s your method for spreading improvement (and KaiNexus) in your organization?
  • You’re randomly selecting a monthly gift card winner from all submitted improvements… What’s the value in making it random? What feedback have you gotten?
  • How much of your organization was actively engaged in improvement before you rolled out KaiNexus, and how does that compare to today? What is your goal?
  • How do you use KaiNexus filters to get the right improvements in front of the right people?

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple iTunes.  You can also subscribe and listen via Stitcher.

Thanks for listening!

Videos with Tania Lyon:

My blog post about the video and kanban




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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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