KaiNexus Featured in “Modern Healthcare”

Hi, I’m back from a whirlwind week-long trip to China, where I taught classes on Lean healthcare in Beijing, Shanghai, and Chongqing. I had the chance to visit two very modern hospitals and I really appreciate the interest in healthcare improvement. I’ll be blogging more about this next week and beyond.

While I was away, KaiNexus, a technology company I’ve worked with over the past five years, was featured in this Modern Healthcare article:

Innovations: Software KaiNexus offers Lean an assist

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Our founder, Dr. Greg Jacobson, and I are quoted in the article and the work of one of our customers, Mary Greeley Medical Center, is featured.

In part:

“A modern, continuous improvement system is different from a suggestion box,” said Mark Graban, author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and a consultant to KaiNexus. “In a suggestion box model, basically everything bubbles up to a committee. The kaizen model (the Lean philosophy) is based on local teams managing local decisions.”

In addition to the transparency the software provides, it’s also designed to be a collaborative rather than a passive tool. Managers have a certain amount of time to respond to an idea and will receive alerts when they haven’t done so.

“The speed in which you answer a new idea really matters,” Jacobson said. Otherwise, employees “get disenfranchised and feel like management isn’t listening to them.”

Check out the article…


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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3 Comments on "KaiNexus Featured in “Modern Healthcare”"

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  1. Ismael Brown says:

    Well, glad to see you’re back..

  2. Dick Danjin says:

    Hope you had a great time Mark.

    • Mark Graban

      Thanks. It was a fascinating trip. I’d call it a great time. Zero tourism time, unless some leisurely meals count (but many meals on a plane or train or on the run). I’ll be blogging more about the trip, starting tomorrow.

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