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Throwback Thursday: Humility is a Rare & Powerful Trait

Final reminder: I’m doing a free informational webinar this afternoon about the “ExperienceChange” workshops that I’m now facilitating. View the recording.

throwback thursday humilityToday’s post is a Throwback Thursday look back at a blog post from 2014 on humility: “The Leadership Pond Usually Isn’t Stocked with Humble Fish.”

I recently re-read parts of the book that inspired the post, Toyota by Toyota: Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry.

It’s an outstanding book that I recommend to people every chance I get.

As I mentioned in last year’s post, chapter 1 emphasizes humility quite a bit, as you see in the title of chapter 1.

humility

The author of the chapter, Darril Wilburn, writes about the need to have humility AND courage.

Hear Mark read the post (subscribe to the podcast series):

 

Darril points out it requires courage to point out a problem and humility to “deeply understand the current situation.”

Humility also means being willing to admit that there is a problem.

Humility means “we don’t really know so we must understand and then try many things to see if we have the right solution.”

He summarizes his lessons learned beautifully:

Screen Shot 2015-11-29 at 7.30.14 PM

I was reminded of these lessons recently, when I saw a wonderful passage in Dr. John Toussaint’s most recent book, Management on the Mend.

He writes, of humility:

“…in humility there is great freedom. We can stop pretending to know everything.”

Re-tweet me if you want to share that quote further on Twitter.

I also shared the quote in my talk yesterday for the Leapfrog Group and it really resonated with folks:

There’s such a focus on humility within the Toyota Production System and management style.

Humility means we shift from readily KNOWING the answer to being willing to FIND the answer through TESTING small changes. We might try something that doesn’t work. Humility and the willingness to admit that is an important part of the Plan Do Study Adjust (PDSA) approach.

Otherwise, we just have Plan Do Confirm Rationalize if we can’t ever ” be wrong.” Being wrong means we’ve learned something, if we’re humble enough to admit that.

humble mugFor all of the talk about Lean culture, I don’t recall ever seeing any classes or workshops being offered on humility. Maybe it’s a silly notion — can people actually learn how to be humble? Can a person become more humble, or is it one of those traits that’s pretty well settled by the time we’re adults?

Thankfully, nobody is offering certifications in humility or “humility belts” — and hopefully we never see anyone with this ironic coffee mug that I created.

I’d propose we need more humility. The stories contributed to the eBook “Practicing Lean” demonstrate humility in different ways and I admire everybody who has contributed (and will contribute).

I don’t sit here claiming to be the most humble or that I have this all figured out. But my hypothesis, shared by others, is that more humility leads to more improvement in an organization.

If we need more humility… how do we get there?


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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