Here is a post from today’s date, October 27, back in 2008. The Wall Street Journal had an article that portrayed “Lean Office” activities as being the realm of control freaks more so than being anything that really helps improve performance. We should try to avoid those mistakes in healthcare (and other settings). Lean and 5S should help people, not anger and alienate them.
Here’s the post, which received a lot of comments (26)…
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