By October 20, 2015 9 Comments Read More →

Confusion over #Lean Manufacturing, Lean Healthcare, and #LeanStartup

I’m going to be attending the Lean Startup Conference in San Francisco next month, as a “faculty member,” a moderator for a session, TBD, and maybe serving as a mentor. The organizers asked me to write a post introducing myself to that audience.

Eric Ries, author of the book The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses, makes it very clear that the Lean Startup methodology has its roots in the Toyota Production System and Lean manufacturing. Ries writes about factory settings and gives credit to giants like Taiichi Ohno (listen to our podcast talking about this).

There are some in the Lean Startup circles who seem pretty unaware of the industrial roots of Lean. This often causes confusion.

Let me tell a little bit of my story to help set context.

Listen to Mark read the post (and subscribe to the podcast):

 

Lean Manufacturing

I started my career as an industrial engineer at General Motors in 1995 (yikes, 20 years). I worked in an engine plant and our productivity and quality were far worse than a benchmark Toyota plant. We were trying to catch up by copying Lean and TPS methods and leadership styles. It made quite an impact.

The roots of “Lean Production” go back further than that, with the origins in Toyota post 1945 and as the term “Lean Production” was coined over 25 years ago.

Lean has been around much longer than the Lean Startup methodology. That lead to the creation of this meme:

lean meme startup

Lean Healthcare

Hospitals and health systems started using Lean or TPS methods in the mid to late 1990s. Listen to my podcast with Joan Wellman, one of the early innovators who helped bridge the gap between manufacturing and healthcare.

“Lean Healthcare” could basically be called “Lean Manufacturing Applied to Healthcare” but that’s an awkward term (and why emphasize the terms manufacturing or production in a hospital setting?).

I got involved in Lean healthcare 10 years ago and have focused on that ever since. There’s a lot to be learned from the management and improvement methods of Lean manufacturing — making the hospital a better hospital rather than “turning it into a factory.” I’ve written some books on Lean healthcare and remain active in this field.

Lean Startups

I first heard about Eric and the Lean Startup movement in late 2009, before his book was published. I wrote a blog post with my impressions here.

The main parallels of Lean Startup to my experience in manufacturing and healthcare include:

  • Respect people (customers and employees)
  • Be customer focused, solve problems for them
  • Improve using an iterative, scientific method
  • Be willing to discover the answer by testing things instead of “knowing” the answer
  • Do work in small batches and focus on flow and quality
  • Ask “why” instead of “who” when something goes wrong

To me, “Lean Startup” could also be called something like “Lean Manufacturing Applied to Startups,” but that’s, again, an unwieldy term. Edit: Or, more confusingly, Lean Startup concepts can be used by old, large companies to create new products and services.. or could be used by a hospital to help develop a new service line.

In my mind, “Lean” is a broader term, an umbrella that covers Lean manufacturing, Lean healthcare, Lean Startup, and more. Some in the Lean Startup community use Lean as a shorthand term for “Lean Startup,” which causes confusion.

There’s a bit of a family tree… although there are more “Lean ________” fields than can be crammed into an org chart.

Screen Shot 2015-10-19 at 8.59.30 AM

Now, you could maybe have “Lean Services” as a parent in the tree, but hopefully you get my point.

To say a company like Intuit uses “Lean” might be less accurate than saying they use “Lean Startup” methods. Arguably, “Lean Startup” methods are a subset of the broader Lean philosophy and management system. If a startup is using Lean Startup methods, that might be closer to the “Lean Product Development System” used by Toyota and others (listen to a podcast about this).

It’s possible that a manufacturer could use the Lean Product Development System without using Lean Production methods in their factories or using a broader Lean management system. How many startups use Lean Startup methods to launch a product but don’t have a Lean culture? If a startup uses “Build – Measure – Learn” cycles but has a culture of blame, cost cutting, and silos that don’t work together, they can’t be called a “Lean” organization in the broader sense any more than a factory that uses 5S is a Lean culture.

Lean Startup in Manufacturing

One source of confusion is manufacturing companies like GE and Toyota starting to use Lean Startup methods to develop new products. Toyota (of course) and GE (in recent years) have used Lean methods in their factories. It could be that Toyota is much more of a Lean culture than GE has become, but I don’t know GE very well. When Jack Welch was CEO and called some employees “turkeys,” that’s not a respectful Lean culture at all. I hope GE has gotten better about things like that.

When Lean Startup people say “GE is using Lean” now, they shouldn’t mean just “GE is using Lean Startup.”

The fact that GE is using Lean in factories (as part of their reshoring efforts, which I applaud) doesn’t mean they are doing “Lean Startup in Factories.” They’re doing Lean. Or Lean manufacturing. I believe GE was embracing Lean Manufacturing before they started with Lean Startup.

The approaches are compatible and complementary. Hopefully, they are part of a broader Lean culture that’s developing at GE. Or they’re just using Lean tools.

Lean Startup in Healthcare?

I sometimes get asked about my work as, “So they’re doing Lean Startups in healthcare now?” Maybe, but that’s not the work I do. I’m focused on improving healthcare operations (including how care is delivered) and the culture and management system of hospitals.

If there are organizations using Lean Startup methods to develop medical devices or innovative new clinics, that would be very interesting… but different than the Lean Healthcare work that many of us are doing.

I hope this helps clarify some of the history and connections between these Lean practices. At some level, Lean is Lean, if there are consistent mindsets and philosophies (such as “don’t blame individuals for system problems”). Maybe we can talk about this at the conference!


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

9 Comments on "Confusion over #Lean Manufacturing, Lean Healthcare, and #LeanStartup"

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  1. Christine Brown
    Twitter:
    says:

    Great article. The tree diagram says it all. You could add lean accounting to the bottom row as well.

    I was so impressed with Ries’ The Lean Startup I have written a blog (to be posted soon) on reasons why lean manufacturing practitioners, lean thinkers (and many more people) should read it.

  2. Lynn Whitney says:

    Hello Mark,
    You hit it right with “lean manufacturing applied to _______” and the family tree; and what you say about a respectful lean culture underlines why we teach Lean at Home. (Or…lean manufacturing applied to the home!) Paul Akers from FastCap told me, “Nothing will transform these kids lives” like teaching mothers and children lean principles. If you think of how often family tension and stress comes from assigning blame when something goes wrong…! While actually, a look at WHY a system broke down instead of WHO’s fault it is would be far more beneficial to everyone!
    Lynn Whitney recently posted..Headline News: Chief Executive Mother Drops Ball, Arrives LateMy Profile

  3. Ville Kilkku
    Twitter:
    says:

    It’s nice to see you put Lean Startup into proper context!

    However, there is one part of your post that I really disagree with: your assessment that Lean Startup is “Lean Manufacturing Applied to Startups.” Eric Ries has also pointed out in some presentations that Lean Startup is not really about startups at all, and I think I have a pretty good grasp of what it is about: uncertainty.

    Lean Startup is the application of Lean principles in environments of extreme uncertainty. One of the fundamental assumptions in Lean Startup is that we really do not know what the customers want. As for what to do when we do not know, Lean gives us the methods to figure it out (PDSA – called Build-Measure-Learn in Lean Startup – and going to the gemba).

    The traditional applications of Lean are in environments where we can control many, even most, of the variables (shop floor – applies to healthcare as well). Lean Startup attempts to answer the question how should these principles be applied in situations where we know very little.

    I agree with your family tree, it represents the relationships accurately. It is just that Lean Startup, despite the name, is not really about startups, but about uncertainty, and that defines its place in the family tree.
    Ville Kilkku recently posted..Why should primary schools care about Lean?My Profile

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