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[Video] Kim Barnas on Moving Beyond Heroics and on to Lean Management

Kim BarnasToday, I’m traveling to Orlando for the annual Society for Health Systems conference. I hope to see some of you there! Joe Swartz and I will be giving a short talk on coaching staff and leaders in Kaizen-style continuous improvement.

One of the keynote speakers will be Kim Barnas, a former executive at ThedaCare and a key person in the development of their Lean management system. He’s the author of the excellent book Beyond Heroes and you can hear my podcast with her here.

If you can’t make the conference, here’s a talk that Kim presented at the University of Michigan Health System last year as part of their Lean thinker series.

I was also a speaker in this series in early 2014 when I was back in my home state.

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If you’re having a team meeting or something this week, there are a million things you can do with that time that would be worse than watching this video and discussing it.

Why does she think “strategy deployment” should perhaps be called “strategic alignment?”

Why did Kim think, if even for a minute, that Lean was just going to be another “flavor of the month?” How was that assuaged by John Toussaint’s participation as CEO?

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What might a Lean management look like? What did ThedaCare do to help create this? What’s the “standardized work” for leaders that creates that sort of system?

How was all a response to people crying in her office?

Why did Kim ask “Who can we free up on this unit for half an hour today to work on a problem?” (A great example of MAKING time for Kaizen, rather than falling back on “lack of time” as an excuse). Why do they limit to six the number of process improvements being worked on in a unit at a given time?

What were the origins of the daily “no meeting zone?”

Watch the video to find out.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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