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By August 28, 2014 3 Comments Read More →

Podcast #207 – Chris Jerry, The Emily Jerry Foundation, Part 2

MP3 File (run time 49:30)

jerry smallEpisode #207 is part two of my conversation with Chris Jerry, founder of The Emily Jerry Foundation.  The foundation was created in the aftermath of the tragic death of his daughter, Emily – a preventable medical error caused by a number of factors and bad systems. You can read Emily’s story here.

In the first part (Episode #203), Chris told the story of what happened. In part two, we talk about topics including:

  • A systems view vs. blaming an individual
  • Chris skipping over the “anger” phase of grief
  • Why his barber required more certification than a pharmacy tech compounding medications?
  • Emily’s Law” was passed in 2009 in Ohio and he’s working on this nationally
  • How he learned his ex-wife pursued the criminal charges against Cropp
  • Publicly forgiving Cropp and meeting him face to face for the first time
  • How we’re all fallible and capable of making a mistake
  • All of the elements of the system have to fit together and work together
  • Differences between advances in automotive safety over time and healthcare safety
  • Warning people without demonizing the individuals
  • The importance of patient and family involvement
  • How to reduce hospital acquired infections – hand washing!
  • How much progress is being made in the patient safety battle?
Emily-Drinking

Emily Jerry

For a link to this episode, refer people to  www.leanblog.org/207.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.  You can also listen via Stitcher.

 

Related Videos:

Chris Jerry and Eric Cropp together:

The full “Surfing the Healthcare Tsunami” Video:

Podcast eBook:

You might also be interested in an eBook with transcripts from some of my favorite podcasts:

Feedback & Comments:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at [email protected] or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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