Here is a recording of our most recent KaiNexus webinar:
Dr. Greg Jacobson and I reflect on our first year being involved in continuous improvement. Greg’s was at Vanderbilt University Medical Center. I had two “first years” — at GM and then later in healthcare. What are our lessons learned? What could we have done better?
Why should we try to be kind to those who are new to Lean or continuous improvement? Am I always living up to that standard?
Please check it out and let us know what you think. Oh, and our special guest is a good friend of this blog, Michael Lombard. He shares some stories too.
One theme I planned on talking about was coincidentally on a sign in Austin yesterday:
Our first steps had some missteps. But, we did some things well (or at least well enough).
What are some of your reflections and lessons learned from YOUR first year of continuous improvement, Lean, Six Sigma, etc?
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.