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Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

MP3 File (run time 38:47)

montague 150x150 Podcast #195   Steve Montague, Lean + TeamSTEPPS for Patient Safety leanJoining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and, like Ron Pereira, we discovered we both lived in Keller, Texas (I’ve since moved to San Antonio).

Steve is a retired Navy pilot and currently flies for a major commercial airline. He’s also been involved, through LifeWings, in the movement to bring aviation safety practices (and culture) to healthcare via “Crew Resource Management” or “TeamSTEPPS.” He’s also been on the forefront of combining Lean and TeamSTEPPS, something we both agree is a great idea.

In honor of National Patient Safety Awareness Week, we talk about topics including:

  • Steve’s background with CRM in aviation and healthcare
  • Why CRM isn’t just about checklists, but also learning how to “communicate more assertively” in the cockpit or operating room…
  • How Lean and CRM / TeamSTEPPS fit together conceptually
  • How standardization and iterative improvement fit together

There’s so much we could talk about, so we barely scratched the surface on this topic. If you have questions, we can do another podcast. Please post them as comments on this post.

For a link to this episode, refer people to  www.leanblog.org/195.

Related links:

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.  

You can also listen via Stitcher. 

Podcasts Sponsored by KaiNexus

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You might be interested in an eBook with transcripts from some of my favorite podcasts:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at [email protected] or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


mark graban lean blog Podcast #195   Steve Montague, Lean + TeamSTEPPS for Patient Safety leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus.

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1 Comment on "Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety"

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  1. MArk Jaben says:

    Steve and Mark

    Really enjoyed your podcast.
    It caused me to think and see a direct connection from Lean to the Engagement kata to CRM/teamsteps.

    Any change methodology struggles against our brain, which is wired to preserve what it ‘knows’ to be ‘correct.’. And yet our brain is also very willing to pursue something once it has some tangible evidence that demonstrates a better way.( It appears we are all from Missouri- the Show Me state)

    By first clarifiying a shared goal/purpose the stage is set for people to consider aspects beyond their particular world view. By acting together towards that shared goal/purpose, the conflict that is caused by established roles, relationships, and interactions that are not well coordinated can be resolved and resistance to change reconciled in crafting a path forward.

    The ‘respect for people’ principle is so essential to Lean because the ultimate form of respect lies in ‘how I deal with your resistance,’ acknowledging your view as valid. This is the role for the engagement kata- the most direct process to recognize, respond and reconcile this resistance.

    But that requires people to communicate. That takes two things – a shared vocabulary and a protocol for when and how to use those words-thus the role of CRM/TeamSTEPPS- a most direct process for people to interact in that communication.

    Mark

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