Since today is the first full day of the NCAA Men’s Basketball tournament, many of you might be checking scores or watching games instead of thinking Lean.
So, here are a few past blog posts that connect basketball to situations in our workplaces.
Standardized, but Not Identical – College Basketballs
NCAA basketballs used by different schools are NOT the same. They are standardized, but not identical. The same idea applies in healthcare settings. “Standardized Work” doesn’t mean everybody always does it exactly the same way.
Bad Systems in the News: NBA
After a referee gambling scandal, the NBA blamed an “ineffective system for training and evaluating” them. Whose fault is that? The NBA. Leaders of an organization can’t blame “poor training” when they are responsible for setting up and overseeing said training.
The NBA Not Involving Its Employees?
What happened when the NBA didn’t get enough input from the players about a new ball? Then-commissioner David Stern admitted he “dropped the ball” and the NBA eventually switched back to the old ball based on player input.
Do Good Coaches Brush Off Feedback from the Team as Whining?
In 2011, the University of Illinois men’s basketball team complained to their coach that the ball being used during an away game felt weird and they were missing most of their shots. The coach told them to shut up and stop complaining, later discovering that a women’s ball was being used instead. Do your leaders ever brush off valid complaints as “whining”?
Even though we aren’t professional basketball players, can we learn lessons about leadership and improvement from another industry?
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.