The image here is the final panel of a Dilbert strip from 2010.
I use the last panel because it’s an all-purpose punchline to many different scenarios.
I asked Paul O’Neill what’s preventing us from improving patient safety… he said “leadership.”
To become a Lean organization…. leadership. To engage people in continuous improvement…. leadership.
Does leadership have to be so hard? Why are we always asking for it? Why is it so often lacking?
Dr. W. Edwards Deming used to prescribe for the woes facing most organizations, “Substitute leadership.”
Lack of leadership is often a real problem… is it an excuse or something we can address, even if having to “manage up?”
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.