I’ll be on Christmas break for the next week or so.
For now, it’s time to revisit my 2009 creation: Gemba Clause is Comin’ to Town!
Click the link (or on Santa) for the MP3 file and lyrics. Ho ho ho!
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.