Wartzman cites ThedaCare as an organization that is successfully reforming itself AND trying to participate in broader national reform efforts – including transparency and payment reform.
Results cited include:
- Quality: “Nearly 100% of its patients now rating their experience a 5 out of 5”
- Cost: “down 25% since 2007”
Their “secret” is no secret to readers of this blog:
The secret: ThedaCare uses Lean, a set of management principles originated by Toyota in the late 1940s to build cars.
But, as we know, Lean isn’t just about how to build cars better…
Adds our friend, Dr. John Toussaint (find multiple podcasts with him here):
“Believe me, nothing else [other than Lean] worksâ€”and I’ve tried everything,”
The article is a nice summary of ThedaCare’s approach and the Lean philosophy. One key nugget:
“Lean is not a program; it is not a set of quality improvement tools; it is not a quick fix; it is not a responsibility that can be delegated,” Toussaint and Texas A&M professor Leonard Berry explained in a piece they wrote earlier this year in the journal Mayo Clinic Proceedings. “Rather, Lean is a cultural transformation that changes how an organization works . . . It requires new habits, new skills and often a new attitude throughout the organization.”
You can also listen to a podcast that I did with Len Berry about their article.
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