web analytics

Great Question from the ThedaCare Weekly Report Out – Respect

by Mark Graban on October 4, 2013 · 2 comments

Screen Shot 2013 10 04 at 4.12.25 PM 300x247 Great Question from the ThedaCare Weekly Report Out   Respect leanI had a chance again today to attend ThedaCare’s weekly “report out” where a few hundred people gather in an auditorium to review and celebrate their “rapid improvement events” from the past week.

I think everybody should make the trip to Appleton to attend one of these (as they are open to the public). It’s inspiring to see the reflection, the progress, the joy, and the honesty that is demonstrated in these sessions (and I’ve been lucky to attend six or so over the last four years).

One key question that was discussed as a reflection for each RIE team:

“How is the new process more respectful of people?”

I love that question. It’s a very powerful representation of their stance that, as Toyota would say, that the measurable benefits of improvement work are NOT the only thing that matters. Each team was able to explain how the new process was more respectful – respecting people’s time, talents, and abilities. It’s amazing to see.


mark graban lean blog Great Question from the ThedaCare Weekly Report Out   Respect leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.


pixel Great Question from the ThedaCare Weekly Report Out   Respect lean
pinit fg en rect gray 28 Great Question from the ThedaCare Weekly Report Out   Respect lean
Please consider leaving a comment or sharing this post via social media.

{ 2 comments… read them below or add one }

1 Walter Reade October 5, 2013 at 3:07 pm

Mark,

I’ve been to one of the ThedaCare report outs. I agree, it’s great to see the progress and the open exchange. Well worth the visit for those who can swing it.

Reply

2 Koos Faber October 5, 2013 at 3:28 pm

Could not agree more. Human potential, often called the 8th type of waste, should be number 1!!

Reply

Leave a Comment

You can use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

CommentLuv badge

Previous post:

Next post: