MP3 File (run time 48:40)
My guests for episode #185 are Karen Dunn Skinner and David Skinner and our topic, for the first time on the Podcast, is Lean in law firms and the legal profession. David and Karen are husband and wife, attorneys, from Quebec, and consultants for their firm Gimbal. I had a chance to meet up with them in Montreal earlier this year, after connecting via social media, and they’re a delight to talk to – in person and in our podcast.
I think there are a lot of fascinating parallels between Lean in healthcare and Lean in law. There are opportunities to focus on payment for value instead of activity, big opportunities to reduce waste and errors, and to make sure people are doing the right work for their job level. “The way it’s always been” seems very powerful in both professions and the “but we don’t make cars” objection can be powerful.
In the episode, we discuss topics including:
- How do Lean methods apply in a Law firm?
- What are some benefits to the clients and the firm itself?
- How do you get past the “we don’t build cars” objection?
- How widespread is Lean in the legal profession?
- How did Karen and David discover Lean (and Six Sigma) as attorneys?
- What’s the balance between using Lean and/or Six Sigma in law?
- How can standardized work and checklists help?
- Why are legal clients dissatisfied with the pricing and quality of legal work?
- How do you strike a balance between law being an art vs. being a process?
For a link to this episode, refer people to www.leanblog.org/185.
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About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.