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Podcast #185 – Karen Dunn Skinner & David Skinner on Lean in Law Firms

by Mark Graban on September 12, 2013 · 2 comments

MP3 File (run time 48:40)

skinners1 300x196 Podcast #185   Karen Dunn Skinner & David Skinner on Lean in Law Firms leanMy guests for episode #185 are Karen Dunn Skinner and David Skinner and our topic, for the first time on the Podcast, is Lean in law firms and the legal profession. David and Karen are husband and wife, attorneys, from Quebec, and consultants for their firm Gimbal. I had a chance to meet up with them in Montreal earlier this year, after connecting via social media, and they’re a delight to talk to – in person and in our podcast.

I think there are a lot of fascinating parallels between Lean in healthcare and Lean in law. There are opportunities to focus on payment for value instead of activity, big opportunities to reduce waste and errors, and to make sure people are doing the right work for their job level. “The way it’s always been” seems very powerful in both professions and the “but we don’t make cars” objection can be powerful.

In the episode, we discuss topics including:

  • How do Lean methods apply in a Law firm?
  • What are some benefits to the clients and the firm itself?
  • How do you get past the “we don’t build cars” objection?
  • How widespread is Lean in the legal profession?
  • How did Karen and David discover Lean (and Six Sigma) as attorneys?
  • What’s the balance between using Lean and/or Six Sigma in law?
  • How can standardized work and checklists help?
  • Why are legal clients dissatisfied with the pricing and quality of legal work?
  • How do you strike a balance between law being an art vs. being a process?

For a link to this episode, refer people to  www.leanblog.org/185.

For earlier episodes, visit the  main Podcast page, which includes information on how to  subscribe via RSS  or  via Apple iTunes.  

You can use the podcast player (use the VCR-type controls) at the top of the post to listen to a streaming version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

A new way to listen to free streaming episodes of the podcast:  Download the free Stitcher app and use promo code LEANBLOG for a chance to win $100.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


Mark Graban 2011 Smaller Podcast #185   Karen Dunn Skinner & David Skinner on Lean in Law Firms leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.


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Podcast Review: Karen Dunn Skinner & David Skinner on Lean in Law Firms on LeanBlog.org episode #185 | Pygenot's Weblog
October 27, 2013 at 3:49 am
Karen Dunn Skinner & David Skinner on Lean in Law Firms - Lean Law Firms
December 9, 2013 at 12:58 am

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