Here’s a funny ESPN commercial featuring golfer Rickie Fowler.
Fowler is pouring coffee, yet he makes some bad assumptions about which coffee is decaf and about the “milk” being bad (compounded by the joke that he’s supposedly color blind).
I guess if there’s any Lean lesson, it’s that we can be at the “gemba” and that doesn’t guarantee problem solving success if we don’t understand the situation, if we have faulty mental models… and if we’re not listening to others.
About LeanBlog.org: Mark Graban’s passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all.
Mark is a consultant, author, and speaker in the “Lean healthcare” methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the
VP of Customer Success for the technology company KaiNexus.