You might recall that I interviewed Dr. Joe Guarisco for episode #160 of my podcast series, talking about operations improvement and emergency department patient flow.
I was invited by the American Academy of Emergency Medicine (AAEM) to interview Dr. Guarisco for a two-part series that goes much more in depth on queuing theory, split track flow, operational excellence, and other patient flow principles.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.