You might recall that I interviewed Dr. Joe Guarisco for episode #160 of my podcast series, talking about operations improvement and emergency department patient flow.
I was invited by the American Academy of Emergency Medicine (AAEM) to interview Dr. Guarisco for a two-part series that goes much more in depth on queuing theory, split track flow, operational excellence, and other patient flow principles.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the Chief Improvement Officer for the technology company KaiNexus.