Two recent Dilbert cartoons resonated with me on themes related to improvement and employee recognition.
Below is the first part of the strip (view the whole eight-panel Sunday cartoon here) talks about a comment Lean and Kaizen theme of having a “bias for action.” This is often talked about in a week-long “Kaizen Event.” Having a bias for action means the event week isn’t spent just analyzing and brainstorming… actions are important, but need to be taken in a systematic way, as opposed to just wildly trying things.
We also tend to say “don’t let perfect be the enemy of good” to try to help prevent “analysis paralysis” or the fear people often have about trying something that doesn’t work perfectly. There are rarely perfect solutions or countermeasures to be found.
It’s all about balance. Of course a carpenter shouldn’t cut first and measure later. A carpenter shouldn’t measure 43 times, either.
If we’re following a systematic PDSA (Plan-Do-Study-Adjust), we Plan before we Do. We don’t plan, plan, plan, plan, plan.
When Kaizen improvements are made, it’s important to give recognition to the people who were involved (something we talk about a lot in our book Healthcare Kaizen). Even the cynical Dilbert seems to want such recognition, as shown at left.
Wally has a unique way of countering this desire (see the entire strip here).
How does your organization find the happy medium between just throwing stuff against the wall and analysis paralysis? Does your organization do a good job of giving recognition? If so, how?
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.