Stuff I’m Reading – June 14, 2013: Sleepy Banker, Concerned Workers, Cost Diversity, Conference Diversity
It’s again time to close some browser tabs and clear out the backlog of articles I’ve wanted to share but maybe don’t merit an entire blog post…
It’s time again for “Stuff I’m Reading”… Click on any header for the article I’m referencing.
A banker fell asleep on his keyboard, in particular the “2” key, entering a transfer of 222,222,222.22 euros. A colleague was fired for not double-checking or confirming the error. That’s why it’s called “human error” – many types of human error involved in this case.
Employees at a California hospital are concerned about the future of their organization and they’re more concerned that their ideas aren’t being heard. A board member agrees:
“It is my experience that improvement comes from the employees,” he said. “We collectively need to figure out what a good forum is to raise good ideas. I have asked that question. No one has come back with a good solution.”
I hope the hospital does more than a “brainstorming session.” They need to also help make improvement happen (maybe they should look at KaiNexus).
This piece from the NY Times examines why simple procedures like colonoscopies are so much more expensive in the United States compared to other countries.
My friends at Dark Daily examine why laboratory testing prices can vary so wildly…
Can a community hospital that charges inpatient prices for clinical laboratory testing to a walk-up customer find itself at the center of a media news storm? That certainly is the case in California, where newspapers trumpeted the story of an unhappy consumer stuck with a $4,316.55 bill for a panel of medical lab tests that a national lab would have performed for just $464, about 90% cheaper!
Blogger Bobby Gladd posted thoughts and many pictures from the recent Summit in Orlando.
He also asked, in an earlier post and tweet, why there wasn’t more diversity in the CEO panel that I moderated. Not to sound too defensive, but we did have a woman (Rachelle Schultz) on the panel last year. If we are talking about diversity, we could question the dearth of African-American faces on stage or in the audience at the event and other lean conferences. Do organizers need to do more, as Eric Ries and The Lean Startup conference has done, to attract a greater diversity to the stage and audience?
Another blog post from Virginia Mason Medical Center about their Lean improvements.
“The flow process works so well now that the current door-to-balloon time at Virginia Mason is 42 minutes – cutting more than half the time recommended by the ACC/AHA,” says Sharon. “This is a great boost to patient experience and to the lifesaving quality of care provided in the ED.”
That’s basically the same results as achieved at ThedaCare, another leading Lean organization. They show what’s possible… and they both show the power of Lean as an improvement process that allows YOU to figure out what to improve rather than just blindly copying “best practices” from others.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.