Podcast #170 – Stephen Parry, “Sense and Respond”

MP3 File (run time 32:07)

Stephen-ParryMy guest for episode #170 is Stephen Parry  (@LeanVoices on Twitter), joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America conference in late April. I will also be a main stage speaker at the event. Parry has experience leading Lean transformation efforts in industries ranging from  telecommunications, IT, shared services, financial services, and the public sector. He is author of the book Sense and Respond: The Journey to Customer Purpose. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO (Lean In Name Only) and Real Lean.

For a link to this episode, refer people to www.leanblog.org/170.

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If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.


  1. Kathryn Balsley says

    I felt this was such a powerful and thought provoking interview. The concepts Stephen was bringing to light in terms of adaptive organizations is completely a revolutionalry approach towards organizational managment.

    It may on the surface seem familiar, and has already been done, however it is a unique and scientific approach. The results he received with his customers speak for themselves.

    If businesses adopt his approach they will without a doubt not only be a market differentiator for themselves, but also for their customers. Employees and Managers will also differentiate themselves as forward thinkers of today’s and the next generation of exceptional problem solvers adapting to the fast paced changes required of business strategy and operations.

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