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Podcast #170 – Stephen Parry, “Sense and Respond”

MP3 File (run time 32:07)

Stephen Parry 150x150 Podcast #170   Stephen Parry, Sense and Respond leanMy guest for episode #170 is Stephen Parry  (@LeanVoices on Twitter), joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America conference in late April. I will also be a main stage speaker at the event. Parry has experience leading Lean transformation efforts in industries ranging from  telecommunications, IT, shared services, financial services, and the public sector. He is author of the book Sense and Respond: The Journey to Customer Purpose Podcast #170   Stephen Parry, Sense and Respond lean. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO (Lean In Name Only) and Real Lean.

For a link to this episode, refer people to www.leanblog.org/170.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can use the player (use the VCR-type controls) at the top of the post to listen to a streaming version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

A new way to listen to free streaming episodes of the podcast: Download the free Stitcher app and use promo code LEANBLOG for a chance to win $100.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at [email protected] or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


mark graban lean blog Podcast #170   Stephen Parry, Sense and Respond leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.

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2 Comments on "Podcast #170 – Stephen Parry, “Sense and Respond”"

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  1. Kathryn Balsley says:

    I felt this was such a powerful and thought provoking interview. The concepts Stephen was bringing to light in terms of adaptive organizations is completely a revolutionalry approach towards organizational managment.

    It may on the surface seem familiar, and has already been done, however it is a unique and scientific approach. The results he received with his customers speak for themselves.

    If businesses adopt his approach they will without a doubt not only be a market differentiator for themselves, but also for their customers. Employees and Managers will also differentiate themselves as forward thinkers of today’s and the next generation of exceptional problem solvers adapting to the fast paced changes required of business strategy and operations.

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