MP3 File (run time 32:18)
Joining me for Episode #169 is Leonard L. Berry, PhD, Distinguished Professor of Marketing in the Mays Business School at Texas A&M University. We are talking about his article that he co-authored with John Toussaint, MD Mayo Clinic Proceedings: “The Promise of Lean in Health Care” (PDF) – which I blogged about earlier. In this podcast, Len talks about his time being embedded in ThedaCare and the lessons he learned there… for example, why is it incorrect to assume that “standardized work” means something stifling?
Show notes and links:
- Mayo article
- His previous book Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
This episode is produced in partnership with the Healthcare Value Network.
For a link to this episode, refer people to www.leanblog.org/169.
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