MP3 File (run time 32:18)
Joining me for Episode #169 is Leonard L. Berry, PhD, Distinguished Professor of Marketing in the Mays Business School at Texas A&M University. We are talking about his article that he co-authored with John Toussaint, MD Mayo Clinic Proceedings: “The Promise of Lean in Health Care” (PDF) – which I blogged about earlier. In this podcast, Len talks about his time being embedded in ThedaCare and the lessons he learned there… for example, why is it incorrect to assume that “standardized work” means something stifling?
Show notes and links:
- Mayo article
- His previous book Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
This episode is produced in partnership with the Healthcare Value Network.
For a link to this episode, refer people to www.leanblog.org/169.
You can use the player (use the VCR-type controls) at the top of the post to listen to a streaming version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.
A new way to listen to free streaming episodes of the podcast: Download the free Stitcher app and use promo code LEANBLOG for a chance to win $100.
If you have feedback on the podcast, or any questions for me or my guests, you can email me at [email protected] or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.
Thanks for reading! I’d love to hear your thoughts and comments. Please click or scroll down to post a comment.
About LeanBlog.org: Mark Graban’s passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all.
Mark is a consultant, author, and speaker in the “Lean healthcare” methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the
VP of Customer Success for the technology company KaiNexus.