Following up on my post from September on the Washington gubernatorial race (“Lean Management” Debated in the Washington Gubernatorial Race), the winner of the election, Jay Inslee, was inaugurated. His inaugural speech (full text in PDF) referenced the application of Lean to state government. From the speech:
Today we begin a multi-year effort to bring disruptive change to Olympia, starting with the very core of how we do business. With authentic, courageous leadership, we will bring the principles of Lean management to all of state government, following the lead of Boeing, Virginia Mason and a growing number of state and local governments.We will provide efficiency, effectiveness and transparency. We will introduce performance metrics where it counts, giving us the data we need to fix what’s broken, cut what we don’t need and replace rhetoric with quantifiable results.
But this effort is about more than measurement. It’s about instituting a culture shift that will endure well beyond my administration.
Moving forward, all state agencies will be rooted in the same three principles: First, we will measure success by the results we produce, not the money we put in. Second, we will know our customers and what they value. Third, every agency will adopt a unique process for continual improvement that engages our state employees.
(hat tip to my friend and Washington resident, Naida Grunden, for pointing this out)
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.